Counselor
Resume:
Kimberly Endres
Substance Abuse Counselor
Shingletown, CA 96088
************@*****.***
Goal-oriented and empathetic professional with experience in counseling and group therapy, seeking a Counseling position to leverage my skills in assessment, treatment planning, and client advocacy to provide high-quality counseling services and contribute to the growth of a reputable organization. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caregiver
IHSS-Shasta Lake, CA
February 2012 to Present
• Personal care:Helping with daily tasks like dressing, showering, grooming, toileting, and eating
• Household chores:Light housekeeping, such as dusting, vacuuming, or doing dishes, as well as laundry and making beds
• Transportation:Escorting clients to and from appointments, running errands, or helping them get out and about
• Medication:Administering medication and monitoring changes in health
• Companionship:Providing emotional support and engaging clients in activities they enjoy
• Mobility assistance:Helping clients out of bed or transferring them to and from activities and meals Cook and prepare meals and snacks.
• Assist with daily needs, grooming, medical.
Intake Specialist
Empire Recovery Center-Redding, CA
November 2021 to June 2024
• Act as the first point of contact for incoming client requests and support them in completing intake forms and documents.
• Keep track of all inquiries, resolved issues, and agreed-upon solutions in an organized and efficient manner.
• Gather information from clients in a clear, concise, and confidential way.
• Assess client needs and determine the most appropriate level of service.
• Work with multiple departments to schedule and organize client appointments.
• Communicate clearly and effectively with clients, ensuring they are fully informed on their options and case progress.
• Maintain a comprehensive and organized database of client-related information.
• Monitor and track all new client referrals and ensure accurate records are kept.
• Analyze data and prepare reports on key performance indicators (KPIs) such as client satisfaction rates and referral volumes.
• Identify opportunities for process and service improvements, and contribute feedback on workflow effectiveness.
Research Assistant
IHSS-Redding, CA
September 2014 to March 2018
Making phone calls to potential survey takers.
● Kept accurate notes while surveying.
Cashier/ U-haul service Rep
Chevron-Redding, CA
January 2008 to July 2011
Customer service, cashier.
● Took reservations and rented U-haul trucks.
Education
Associate's degree in Substance Abuse Counseling
College of the Siskiyous - Weed, CA
August 2022 to Present
Associate's degree in Human Services
Shasta College - Redding, CA
January 2019 to May 2021
Diploma
Trinity High School - Weaverville, CA
September 1991 to June 1995
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (8 years)
• RETAIL SALES (10+ years)
• CASH (10+ years)
• CASH HANDLING (10+ years)
• Organizational Development (10+ years)
• Analytics (9 years)
• Implementation (10+ years)
• Consulting (10+ years)
• Safety (10+ years)
• Research (10+ years)
• Assembly (5 years)
• Recruiting (5 years)
• Phones (10+ years)
• Filing (6 years)
• Marketing (9 years)
• Management (7 years)
• Market Research (5 years)
• Human Resources (3 years)
• Customer Service Skills (10+ years)
• Teamwork (10+ years)
• Powerpoint (7 years)
• Photoshop (5 years)
• Technical Writing (7 years)
• Windows (10+ years)
• Word (10+ years)
• Data Entry (8 years)
• Documentation (10+ years)
• Accounting (6 years)
• Call Center (5 years)
• Budgeting (10+ years)
• Bookkeeping (10+ years)
• Networking (6 years)
• Negotiation (10+ years)
• Logistics (7 years)
• Leadership Development (6 years)
• Web Design (4 years)
• General Office Skills (10+ years)
• Stocking (10+ years)
• Receptionist (7 years)
• Training & Development (7 years)
• POS (10+ years)
• Human Resources (9 years)
• Housekeeping (10+ years)
• Healthcare (10+ years)
• Supervising (9 years)
• delivery (7 years)
• Microsoft Office
• Outlook
• Administrative Assistant
• Intake (2 years)
• Empathy (10+ years)
• Active listening (10+ years)
• Communication skills (10+ years)
• Questioning techniques (5 years)
• Addiction Counseling
• Intake Experience
• Caregiving
• Public Relations
• 10 Key Data Entry
• Individual / Group Counseling
• Case Management
• Home Care
• Crisis Intervention
• Social Work
Certifications and Licenses
Driver's License
SUDRC
November 2022 to February 2025
SUDRC
CPR Certification
May 2023 to May 2025
Additional Information
SKILLSer
Computers, provide consultation, phones, 10-key, customer service, elderly care, child care, cooking, preparing food, prepare personnel transactions, cash handling, POS register, lifting, filing, analytical work, implement companies rules, gather information, stocking, ordering, opening/ closing shifts, supervising.
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