Customer Service Data Entry
Resume:
_SARAH HARRIS
Kansas City, KS, ***02
***************@*****.***
SUMMARY Knowledgeable professional expert in streamlining processes, supervising team members.
Committed go-getter with team player attitude and ability to remain calm in stressful situations. SKILLS
Data Entry
Accounting ledger management
QuickBooks
Microsoft Office (Word, Excel, PowerPoint, Outlook) Trip Master
EXPERIENCE
Assisted Transportation
Non-Emergency Medical Dispatcher 04/2022 - Present
• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demand.
• Answer phone calls, scheduling transportation for clients to and from appointments
• Filed electronic and hard copy documents to maintain accessible records
• Maintaining radio contact with drivers adjusting trips as needed to maintain timely pickups and drop offs
Edible Arrangements
Delivery Driver 04/2021 - 09/2021
Mark Stoneberger
Private Assistant 01/2016 – 01/2019
Kansas City Kansas Police Department – Kansas City, KS Administrative Coordinator/Training Instructor 11/1998 - 01/2016
• Developed application tracking and filing systems for staff to improve recruitment and intake efficiency
• Screened and interviewed candidates for key vacancies to identify top talent
• Automated office operations, managing client correspondence, supplied record tracking and data communications
• Strengthened office supply management and maintenance protocols to improve budget adherence
• Guided employees through routine and complex administrative situations with decisive but motivational approach
• Leveraged technological advances and optimized software usage to increase team performance and operational efficiency
• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demand
• Evaluated employee job performance and motivated staff to improve productivity
• Supported accuracy and compliance by routinely auditing and reconciling financial files and reports
• Prepared meeting minutes to provide documentation of meetings
• Answer phone calls, provided information to callers and connected callers to appropriate people
• Filed electronic and hard copy documents to maintain accessible records
• Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
• Mentored new employees and delivered constructive feedback to increase understanding of job duties
scheduled meetings and arranged travel plans for staff members
• Liaised between employees and upper-level management and effectively resolved any issues
Lead Dispatcher 01/1989 to 11/1998
Police Dispatcher/911 Operator 02/1983 to 01/1989
Dots Western Duds (Part-time)
Bookkeeper 03/1994 – 06/2000
• QuickBooks
• Payroll
• Accounts Payable/Accounts Receivable
• Inventory
• Yearly taxes
EDUCATION AND TRAINING
High School Diploma: Wyandotte High School − Kansas City, KS
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