Customer Service Call Center

***** * ****** **, *******, OK ***** ***/***-**** ******@*****.***

Shalynn Graumann

Objective

Working to expand my knowledge and aiding others is my main objective.

Experience

**/****-**/**99 Office Depot Oklahoma City, OK.

Customer Service

Customer service

money handling

inventory

Customer Service- call center

Customer Service/technical support

money handling/placing orders

problem solving/de-escalations

09/2000-10/2001 Total Medial Personnel Oklahoma City, OK

Office Support

●Customer Service

●Scheduling/filing

●Inventory

●Billing/processing

Customer Service- call center

Customer Service/technical support

money/account handling

technical/account/order problem solving

10/2007-10/2012, OptumRx Oklahoma City, OK

07/2015-02/03/2021,

Customer Service Advocate- call center

Customer Service

account/record/money handling

order tracking/shipping and order problem solving

Carve-in, Carve-out, Government, High Touch, 32BJ, Calpers, and SONJ client experience Help desk/benefit experience

PAS, Navigator, IRIS, AS400 (RXclaims), EXCEL, Powewrpoint, Word, Qfinity, NICE experience

Education

08/1990-05/1994 Mustang High School Mustang, OK

High School Diploma

08/1994-08/1996 Southwestern Oklahoma State Univ. Weatherford, OK

No Degree- prepharmacy major

08/1998-05/2000,

08/2017-present University of Central Oklahoma Edmond, OK

No Degree-Spanish and Japanese major

Professional Degree: National Pharmacy Technician Certificate- PTCB #5601-0701-0199-131 expired July 2021 due to medical.

References

References are available on request.

Contact this candidate