Customer Service Front Desk

CATHY JULES

Mailing Address: P.O. Box **** Kingshill, USVI 00851 · Mobile: 340-***-****

Email: *****.*********@*****.***

To obtain an entry-level position at your organization so that I can put my knowledge, experience, skills, and abilities to good use and contribute to the growth of the business. A dedicated individual who can go above and beyond expectations to achieve company goals.

EXPERIENCE

JAN 2023- MARCH 24

FRONT DESK AGENT

FACILILATE THE CHECK IN AND OUT PROCESS FOR GUEST

GREET AND WELCOME GUESTS

RECEIVE PAYMENTS

ANSWER PHONE CALLS

DEMONSTRATE EXCELLENT CUSTOMER SERVICE.

FEB 2019-NOV 2023

FINANCIAL CONTROL OFFICER, BOARD OF EDUCATION, ST CROIX USVI

Tracking, reporting, and analysing budget variances.

Reviewing the company's financial statements to ensure they are accurate.

Preparing month-end reports for management, including profit and loss, balance sheets, and cashier flow statements.

Verfied invoices and requisitions for approval verifying information, tracking and input information on tracking sheets, verified purchases orders and supervise a small team.

JANUARY 2019 – PRESENT

SELF-EMPLOYED, V.I. 4 Life Karmel Local kuisine, St. Croix

Professional service in a T-shirt and catering using regional cuisine; offering customers on the entire island high-quality service.

Customize in a variety of regional dishes that are appropriate for our culture; representing a fashion brand that authentically and accurately captures the character of our island community.

APRIL 2007 – AUGUST 2013

MANAGER, Top Street Stables, Randal Doc James Racetrack, St. Croix

Accountable for everyday greetings and meetings with people.

Responsible for providing more than 500 hundred people with nomex, boots, hard hats, protective glasses, gloves, boots, and hard hats so they have the right safety equipment to perform their everyday tasks in the refinery.

Accountable for administrative tasks such as data entry on export and import activities and filing; Accountable for daily inventory.

Overseeing moving between the nomex shack and the refinery to deliver and pick up packages.

Sort nomex into numerical and alphabetical order for distribution. accountable for holding monthly staff meetings and maintaining crew time sheets for security.

MARCH 2002 – AUGUST 2007

P.P. E WAREHOUSE CLERK, Pinnacle Services, Hovensa St. Croix

Drove people to and from their destinations throughout the refinery while employed as a driver in the man camp.

Overseeing picking up and dropping off the laundry. Overseeing radio dispatch communications with the workers

Responsible for organizing special events outside the refinery to pick up from and drop off at locations; Overseeing receiving people for arbitrary drug testing

Accountable for ensuring that every person has an ID and pass for accessing and leaving the refinery.

SEPTEMBER 1999 – FEBRUARY 2002

IAP SERVICES, Hovensa, St. Croix

Owns and operates of the food van are horse owners for the Lostriver and destiny arrival.

Accountable for buying groceries for the van accountable for buying animal care and food.

Liable for creating all updated documents, including badges, and arranging staff meetings.

Accountable for recording data for the horsemen's association; a member in the Horse Men Association.

FEBRUARY 1994 – DECEMBER 1994

HEAD CASHIER/ CUSTOMER SERVICE, RAINBOW CLOTHING Store, St. Croix

Maintained, stored, organized, and ordered front end supplies and money.

Maintained and secured the vault, floats, petty cash, and bank deposits

Solved and recorded any front-end problems and cash disrespected in accordance with store policy and procedure.

Processed checks and recorded payment to contract sales business accounts.

EDUCATION

JUNE 2022 – PRESENT

MASTER’S DEGREE IN BUSINESS ADMINISTRATION; LEADERSHIP MANAGEMENT & MARKETING American Intercontinental University (Online

MAY 2022

BACHELOR OF ARTS DEGREE IN BUSINESS ADMINISTRATION & ENTREPRENUESHIP, American Intercontinental University (Online)

DECEMBER 2018

ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION & ENTREPRENUESHIP, American Intercontinental University (Online)

JUNE 1992

HIGH SCHOOL DIPLOMA, St. Croix Central high school

SKILLS

Knowledge of regulatory standards

Critical thinking and problem solving

Teamwork and collaboration

Cooperative

Customer Service Skills

Professionalism and strong work ethics

Oral and written communication skills

Software proficiency & Data analysis

Working with the ERP system

ACTIVITIES

Volunteer and member of the PTA Board & school activities

Volunteer and member of sports teams

Church member at Church of God and Holiness

oPrepare food, organize church events, and serve as the team leader for the women's motivation group.

CERTIFICATES & CREDENTIALS

JUNE 2010

CERTICATE IN CHILDCARE SERVICES, CAREER AND TECHINCAL EDUCATION (C-TECH)

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