System Administration Erp

Professional Snapshot

Possessing **+ years of professional IT experience, which includes development, support, migration, ERP system administration, and delivery of the software at the user expected level. Proven technical expertise in analyzing, designing, and coding. Have proficient knowledge of Oracle, hands-on experience in User Access, Migration, AD-Support, and conceptual knowledge in Syteline & Colleague ERP System Administration.

Core Strengths

Experienced in ERP System Administration, Technical Consulting & support.

Sound knowledge in Syteline System Administration, ITGC security setup & Authorization, License Management.

Proficient in Creating/configuring new Infor sites/Entities/DB, Factory Track, QCS, Printer/Scanner setup.

Support ERP applications: Colleague, portal, self-service, data extracts, patches and upgrades, and CRM- products.

Excellent knowledge of SQL & Impromptu Reports

Ability to systematically plan, schedule, and implement ERP system-delivered software updates.

Excellent Business Process knowledge in the areas of System Administrator and Migration Activities on Oracle Apps.

Experienced in Analysis, Requirements gathering of the Business Process

Strong Analytical and Management skills combined with clear Communication.

Strong understanding of business needs, concerns, and capabilities

Excellent relationship management with business and technology managers of existing global client

Strong exposure to software development methodology and application integration aspects

technical experience

Operating System : Windows, UNIX

Database : MS Access, Oracle, SQL Server.

Language & Tools : SQL, PL/SQL, Cognos Impromptu, C++, JSP

ERP & Applications : Oracle Apps 11i, Ellucian Colleague, Infor Syteline, Factory Track, QCS, MES

Career Highlights

LION ELECTRIC CO. (JUL 2022 –APR 2024)

Project : System Administration (INFOR Syteline, Factory Track, QCS, MES)

Client : Lion Electric Co, (Canada & USA)

Role : ERP/MES System Administrator

Key Activities

Maintain Infor/MES User access, Create ITGC security profile, Implement SOD controls to prevent conflicts and risk.

Create ERP Syteline/Factory Track Sites/Entities/DB’s to support business needs and expansion, co-ordinate with functional teams to set up the environment.

Manage and deploy ERP/MES’S site-specific enhancements and updates, system upgrades/patches and create business process documents for users.

Developed test scripts & conducted UAT for MES application implementation and Integration between MES, ERP & SCADA at Lion Battery Manufacturing.

Coordinate the analysis/troubleshooting of ERP’s and MES application issues to determine/report root cause and encourage future prevention.

Provide maintenance, problem resolution support, timely communication and discussion with super users and IT team about the impact of necessary changes.

Create KPI’s and measure efficiency, Quality and evaluate the business process & improvements within the team.

Maintain uninterrupted operations & provide 24/7 production support and monitor daily scheduling and resolve issues in a timely manner.

Moraine Valley Community College (AUG 2017 –AUG 2021)

Project : Enterprise System Administration (Colleague)

Client : Moraine Valley Community College

Role : ERP System Administrator

Key Activities

Maintain User access & security protocol, technical support for vendor upgrades and maintenance.

Setup authentication and maintain proper security process, group authorization & object privileges.

Install and test applications, new software releases, configuration changes to provide a stable and reliable operational environment.

Patching and upgrading all components of Colleague across all instances.

Maintain & Support Oracle database, responsible for Application & DB cloning.

Collaborate with other IT team members and users of the supported systems and applications.

Provide system configuration and usage guidance to business office users.

Provide systems analysis and problem-solving support to provide efficient and effective use of enterprise application systems.

Thirdware Business Solutions (Jan 2006 – Dec 2011)

Project : ISSAM (Integrated Sales & Service Management) Development/Support

Client : Ford of Mexico

Role : Senior Technical Specialist (Nov 2010 – Dec 2011)

Key Activities

Worked with Ford, Mexican client in developing interface programs to send as well as receive Customer Sales/Services and Customer Sale/Service Survey data to Global Customer Viewpoint.

Interaction with the client to understand the business requirements and technical problems.

Co-ordinate with the 4-member team to support & resolve the Customer Sales & Services Applications related to incidents, service requests, and change requests.

Responsible for the batch schedule update and monitoring the batch run.

Prepare Requirement & Technical Specification, Testing, and Release documents.

Creation of End-user manuals, review of team members design and functionality

Project : Pfizer Wyeth CS&L Integration

Client : Pfizer –Wyeth Japan

Role : Senior Technical Analyst (Jan 2010 –Oct 2010)

Key Activities

Worked with Pfizer/Wyeth, Japan client in an Integration project in developing interface programs for O2C module.

Direct interaction with clients to understand the business requirements and technical problems.

Involved in designing of interfaces inbound and outbound from Wyeth system to oracle system and vice versa.

Develop Impromptu reports as per business/user needs.

Co-ordinate with 3-member team to prepare Requirement & Technical Specification, Testing and Release documents as per the scheduled date.

Project : Pfizer CS&L Production Support / New Developments

Client : Pfizer Japan

Role : Technical Analyst (Feb 2008 – Dec 2009)

Key Activities

Worked with Pfizer Tokyo, Japan client in supporting & resolving the Customer Services & Logistics Application related incidents, service requests and change requests (CS&L O2C related application in Japanese).

Supported the application with a team size of 3 to resolve technical issues.

Responsible to raise Change Request Estimation based on the biz requirement and prepare Technical Specification, Testing and Release documents.

Developed Impromptu reports as per business/user needs.

Responsible for the batch schedule update and to monitor the batch run.

Project : Implementation of RABC & Retrofitting of Oracle apps

Client : Pfizer Belgium

Role : Technical Analyst (Jun 2007 – Jan 2008)

Key Activities

was part of the client in-house working area (Pfizer) and provided Oracle application and implementation of Role-Based Access in migration of the entire Pfizer market into oracle systems.

Developed PL/SQL programs to validate and transfer data from staging tables to Interface tables and user tables.

Also developed concurrent programs to transfer legacy data into oracle tables.

Performed Setup related to user access requirements in oracle apps and granted role-based access to the user in various environments.

Interact with clients and execute the end-to-end user access setups for a migrating market in production including user access.

Developed Technical Specification and Test documents as per the business requirement.

Project : Implementation of Oracle Applications

Client : Pfizer Ireland, France, Italy, Germany, Canada, NORDICS

Role : End User Analyst (Jan 2006 –May 2007)

Key Activities

Migration of data between Oracle Project environments.

Project Build & Production Build, Production User set up for Go Live

Printer Set up, Responsible for providing data to Oracle front end using objects.

Developed validation procedures to validate the data entered by the user.

Generation of Application Landscape & Configure Production instance.

Prepared BR100 for System Administrator

Supported Global and Migration project teams (developing new SQL's, Creation and Updating of Training variance data in Access Data Base)

Resolved market-related technical issues (Tickets).

Interacting with global customers to resolve the technical and production issues.

Polaris Software Lab Limited (Dec 2004 – Jan 2006)

Project : Central Liability System

Client : NBAD (National Bank of Abu Dhabi)

Role : Project Trainee (Dec 2004 – Jan 2006)

Project Description

“Credit Limit System Maintenance release” is aimed at providing the bank facility to offer various Assets and Liability products to its customers. The credit line, which the bank offers to the customer of various liability products, is calculated based on their credit worthiness or on their Assets with the bank. The CLS would monitor the customers’ assets and track exposure towards the bank, arising out of the credit facilities granted to them. The Liabilities of the customer, which are offered through individual products processors, are tracked at one central location.

Key Activities

Application Process and User Requirement analysis

Preparation of Functional Specification, Design document

Involved in developing Front-end screens.

Developing Program Specifications, Unit Test Plan & Test Script

Involved in execution of Unit Testing & Integration Testing.

Achievements & Certifications

Super Star Performer at LION for top ERP Issue Resolver – Nov 2023

Employee of the Quarter from MVCC June –Aug 2018.

Best employee award from Thirdware in 2009 & 2011.

Best employee award from the client Pfizer in 2007& 2009.

YELLOW BELT Certification on the completion of SIX SIGMA project.

Oracle Certified Associate

Academic Credentials

Master of Computer Application (MCA) from University of Madras 2002-2005

Bachelor of Computer Science (B.Sc.) from University of Madras 1999- 2002

Personal Details

Address : 2632 Flagstone cir, Naperville IL - 60564

Contact Number : +1 224 - 434 - 9052.

Email : ***********@*****.***

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