Medical Records Clerk, Customer Service, Collections Specialist, and m

Summary

A highly motivated, reliable, detial oriented, professional, honest, and hard working woman. I specialize in Medical Records and Bills, Medical Billing & Collections.

Although, I have years of experience in various different working positions/environments. Including the above mentioned qualifications, there's also managing computer files, properly navigating several different systems for collections, requssting medical documents, billing, creating the appropriate request & notating each file correctly. Filing documents eletronicly and physically in chronological order, processing claims, making & receiving phone calls. Efficiently handling many daily task and projects in a timely manner. Providing exceptional service and business performance to any task or project I commit to. I'm seeking a challenging position where I can utilize my skills and expertise, in contributing to the overall success of the organization.

Experience

Paul Byrd Law Firm Little Rock, AR

Medical Records Clerk 10/2023 - 04/2024

Streamlined medical medical records requests from outside providers according to facility, state, and federal law. Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Responsible for efficiently managing and organizing medical records for legal cases. Ensured accuracy and confidentiality of sensitive medical information. Responsible for efficiently managing and organizing medical records for legal cases. Ensured accuracy and confidentiality of sensitive medical information. Collaborated with attorneys and clients and medical providers to gather necessary medical documentation. Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations. Input data into computer programs and filing systems. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Tracked and monitored requests for medical records release. Verified accuracy of client information in medical records. Arkansas Health Management Little Rock, AR

Collections Specialist 10/2022 - 06/2023

Delivered excellent customer service while multitasking and keeping track of time management. Managed over 50 patient, attorney and insurance adjuster calls daily. Maintained professional relationship with everyone that was involved in settlement process for patients. Prepared and submitted all requested legal documents, medical bills/records to initiate court proceedings and claim settlements with insurance adjusters.

Generated monthly billing and posting reports for management review. Used data entry skills to accurately document and input detailed notes in patients accounts, monitored expected payments coming in to pay off account balances.

Managed office bookkeeping with insurance billing and patient payments. Researched billing errors and discrepancies to initiate corrective action. Successfully utilized various software programs to perform daily task needed for every account that was top priority. Performed various administrative tasks by filing, copying and faxing documents. Educated over 400+ patients on insurance policies and procedures surrounding their claims. Verified auto insurance coverage, processed insurance claims, followed up with insurance companies to secure timely payment.

Goodyear-Fleet HQ Conway, AR

Dispatcher 06/2022 - 09/2022

Answered high volume calls for drivers that needed roadside assistance, providing the same sense of urgency for every caller.

Assisted over 50 callers per shift.

Provided excellent customer service working in a quick and timely manner, but also remaining calm, courteous, and professional in their highly stressful situation.

Using data in take to input each callers information as quickly, and accurately as possible. Getting proper information needed to get driver rolling again and making sure driver was safe was extremely important. Utilized dispatching software to enter customer orders, deliveries and receipts. Kristin Ard

870-***-**** *************@*****.*** Pine Bluff, AR 71603 Communicated with customers to provide delivery updates and resolution. Facilitated communications between customers/drivers/other dispatchers and technician's to answer questions or resolve concerns surrounding breakdown, time of arrival for technician, etc. Preserved accurate records of dispatched orders, deliveries and receipts. Clearly communicated with drivers and technicians providing updated information on ETA times and the latest road conditions.

Monitored vehicle locations to coordinate accurate break down locations for technicians. I followed all proper steps for follow ups and closing all of my tickets after knowing the drivers was taken care of. Mid-South Adjustment Pine Bluff, AR

Medical Biller 01/2022 - 06/2022

Identified and resolved patient billing and payment issues. Maintained and updated collections tracking spreadsheet to help organize payment information. Processed billing calls and answered questions from patients and third-party carriers. Filed and updated patient information and medical records. Prepared billing correspondence and maintained database to organize billing information. Collected around 50+ payments daily and applied to patients accounts. Set up payment plans for patients that needed time to pay off their balance. Provided excellent customer service in high call volume call center. Maintained professional, respectable relationship with every client I had contact with. Logged charges and payments within Microsoft Excel, TELNET and MyChart. Handled account payments and provided information regarding outstanding balances. Used data entry skills to accurately document and input statements. Processed payments via telephone with focus on accuracy and efficiency. Produced and mailed monthly statements to customers to assisted with related requests for information and clarification. Created improved filing system to maintain secure client data. Maintained accurate records of customer payments.

Utilized various software programs to process customer payments. Logged charges and payments within Microsoft Excel Spread Sheet. Being able to multitask, being a quick problem solver, quick thinker, excellent time management, with organizational skills was a must for this position.

To be able to successfully perform in this position, as this was a very high call volume, and sometimes very stressful call center environment with monthly goals that had to be met. Pinnacle Resources White Hall, AR

Lab Technician 10/2021 - 01/2022

Maintained safe, tidy and organized laboratory environment for accurate test results. Maintained documentation on over 25-30 tests performed daily in lab. Performed testing and quality control using approved laboratory procedures and instrumentation. Monitored testing procedures to meet criteria and maintain quality control. Handled chemicals such as nitric acid, sulfuric acid and hydrochloride acid using strict safety protocols. Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement. Operated multiple different machines to test oil samples received from employees downstairs. Performed several test to ensure that each batch of oil that left was blended and mixed correctly. Proven ability to learn quickly and adapt to new situations. Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within short deadlines. Doctors Orders Pharmacy Pine Bluff, AR

Pharmacy Technician 03/2021 - 10/2021

Answered incoming phone calls, addressed questions from over 100 patients and healthcare providers, daily. Calculated dosage, filled prescriptions, prepared prescription labels with absolute accuracy. Solved customer problems in-person & over the phone by providing assistance with placing orders, navigating systems, and locating items.

Stocked, labeled, and managed inventory for medications to keep accurate records. Ordered medications daily to replenish our stock and increase inventory in anticipation of needed patients. Resolved third-party billing, computer system and customer service issues. Set up and modified patient profiles to include current medications and insurance details. Managed opening and closing duties for the pharmacy. Monitored ordering of pharmacy medication to maintain streamlined inventory and low overhead. Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.

Gave each COVID-19 test in pharmacy.

Logged all COVID-19 vaccines within separate Excel spread sheets for each day. Filed and updated patient information and medical records, documenting proper information needed into the system. Submitted all positive COVID-19 test to CDC and properly logging each COVID-19 vaccine into AR department of health systems.

Prepared billing correspondence, maintained database for organizing billing information, as well as keeping all records filed properly.

Saracen Casino Resort Pine Bluff, AR

Cocktail Server 12/2019 - 03/2021

Determined customer preferences to suggest appropriate cocktails and increase sales. Anticipated guest needs and provided proactive service. Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.

Maintained clean and organized bar area.

Maintained accuracy and efficiency when processing sales transactions. Increased sales significantly by up-selling higher-end products to customers. Carried out complete opening, closing and shift change duties to keep food & beverage department working efficiently and teams ready to meet customer needs.

Resolved guest and employee complaints to maintain complete customer satisfaction, and workforce effectiveness. Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers. Instructed new servers on proper techniques for taking orders, serving drinks and providing excellent customer service. Supported needs of over 100+ customers daily to make sure their needs were met, that they were completely satisfied, as it is the casino's job & the employees of the casino to create a fun & enjoyable atmosphere for paying customers. I always did my best to make sure everyone's needs were always met. Skills

Microsoft excel, Microsoft outlook, Microsoft word, Computer literacy, Data entry, Administrative experience, Communication skills, Customer service, Time management, Organizational skills, Legal Terminology, Attention to detail, Record Keeping, Medical Billing, Medical Records, Medical Coding, Collections, Spreadsheets, Medical Receptionist, Cold Calling, Communications, Secretarial, Problem Resolution, Software Troubleshooting, Accounts Payable, Accounts Receivable, HIPAA, Administrative Assistant, Point of Sales, Order Fulfillment, Order Processing, Customer Care, Customer Satisfaction, Inventory Control, Acrobat, Outlook, OneDrive, File Management, Record Keeping, Multitasking, Retail Sales, Serving Experience

Education

Watson Chapel High School Pine Bluff, AR

High School 05/2015

I'm currently taking online classes now to obtain an associate's degree in Business Management. Also, I've volunteered over the years to help organize several non-profit events, to help raise money for scholarships for needy families, within my community.

Secondary Contact Email

- *******.*****@*****.***

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