Business Development Management Specialist

TONI MORAN

****************@*****.*** · 843-***-**** Cell · linkedin.com/in/toni-moran-a2321b27b

HEALTHCARE MANAGEMENT SPECIALIST

Highly adaptable and experienced healthcare management professional with background in administration of a rapidly growing, changing healthcare environment. Transitional talent with ability to guide personnel through change from public healthcare institution to ownership by private health system. Experienced in most widely used computer software, cloud program, databases, healthcare terminologies and document processing. AREAS OF EXPERTISE

Change Management Project Management Operational Management Billing and Coding Fluency Startups/Turnarounds Product Development Public and Community Relations Recruiting & Training Team Building New Business Development Budget Accountability HIPAA Compliance Market Research & Analysis Maximizing Revenue Payroll & Staff Scheduling SELECTED ACHIEVEMENTS

Medsien: Increased new client onboarding by 107% within the first six months for chronic care management services. Work Health Solutions: Implemented Telehealth programs for three Fortune 500 clients within six months. Louisiana State University: Within the first year, virtual interviews were implemented for residents and fellowship programs at LSUHSC, saving the university $100,000 in annual recruiting expenses. Lowcountry Orthopedics & Sports Medicine: Successfully obtained four diamond quality accreditations for ambulatory surgery center. Implemented Travel Surgery USA in close collaboration with physicians. PROFESSIONAL EXPERIENCE

Medsien, San Francisco, CA 2020-Present

Clinical Operations Director

Supply leadership and oversight for remote care management. Planning services to high-net worth clientele for consistent quality patient experience. Accountable for revenue growth, staffing, training, compliance, and customer relationship management. Lead and empowered twenty direct reports and several project managers. Partner with institutional representation and field consulting group.

● Transformed workflow processes to maximize the quality and efficiency of patient care.

● Guided team based on expertise and workload, ensuring optimal resource utilization.

● Successfully introduced managed accounts to the region.

● Achieved 107% of all new client onboarding implementation services while handling multiple projects simultaneously.

Work Health Solutions, San Jose, CA 2016-2020

Director, Telehealth Programs

Expanded accounts and managed business conducted by administrative director, and 100 professionals, requiring coordination with state healthcare compliance regulations, physicians, and legal executives.

● Created integrated telehealth business development, public relations, and marketing strategy that effectively addressed the unique challenges of integrating telehealth systems, and database management. Work Health Solutions – Director of Telehealth Programs – (Continued) TONI MORAN ****************@*****.*** · 843-***-**** Cell · linkedin.com/in/toni-moran-a2321b27b

● Grew fee-based telehealth business by 46.25% annually.

● Recruited 25 medical professionals and several senior managers.

● Introduced and improved telehealth services, including adding additional service lines for Fortune 500 clients.

● Obtained the highest ranking in client satisfaction survey consistently.

● Generated revenue of $3M, a YOY increase of 8.14%

● Established a specialized service line to handle active Fortune 500 clients. Louisiana State University Health Sciences Center, New Orleans, LA 2012-2016 Director, Fellowship Infectious Diseases/Emergency Medicine & Internal Medicine Selected to transition LSUHSC fellowship service lines to telehealth platform. Influential resource on committees for compensation, best practices execution, and state/national compliance matters.

● Conducted thorough profitability and unit cost analysis, aligned operations to reduce costs by more than $1M.

● Enhanced telehealth platform knowledge through training, taught fee for service solutions for advisors.

● Recruited top talent at all levels and instituted comprehensive telehealth planning tools and techniques.

● Introduced structured virtual interview process for all fellowship and residency programs, saving LSUHSC

$100,000 in annual recruiting expenses.

Keys Medical Group, Key West, FL 2008-2013

Practice Operations Director

Assumed control of problematic offices and grew them into the most profitable practices in division. Hired and trained 75 plus new patient associates, and 6 new office managers.

● Identified and managed capacity issues that create barriers to patient flow

● Successful implemented Meaningful Use Requirements, Escibing, and patient portal registration.

● Aggressively grew recruiting revenue for new physicians and additional service lines. PRIOR EXPERIENCE

Mount Sinai Medical Center, Miami Beach, FL & Key West, FL – Practice Administrator Palmetto Digestive Disease, Charleston, SC – Surgical Coordinator/Surgical Technician Lowcountry Orthopedics & Sports Medicine, Charleston, SC - Surgical Coordinator Carolina Eyecare Physicians, Charleston, SC – Office Manager/Surgical Coordinator PROFESSIONAL AFFILIATIONS

International Society of Female Professionals

Former Local Executive Director for Miss South Carolina Scholarship Program Children’s Miracle Network

U.S. Coast Guard Military Spouse Association, Spouse Relocation Manager TECHNOLOGY SKILLS

Microsoft Office Suite, MS Word, Excel, Outlook, PowerPoint, MAC, Google Suite, Windows XP, Vista, EPIC, Athena, EClinical, Examwriter, Medhost, Google Ads, Google Analytics EDUCATION

Master in Business Administration, (MBA), Capella University, Minneapolis, MN, 2016 Emphasis in Healthcare Management & Business Operations/Graduated with Honors: Magna cum Laude Bachelor of Science in Healthcare Management, Capella University, Minneapolis, MN, 2014

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