Entry Level Customer Service

LaKisha Wright

***** **** **** #* **********, MI 48193 313-***-**** *********@*****.***

Objective

Entry level position with the possibility of advancement and growth.

Education

Huron High School [2000]

Skills & Abilities

Office Experience

Over 8 years of office/customer support experience working with charter school system and moving industry, and vending.

Experienced creating spreadsheets, organizing files, scanning information and processing credit card purchases, along with record keeping. Type 45 words per minute, while using dual computer monitors. Responsible for use of multi-line phone system, dispatching, familiar with scheduling, faxing, and customer service-related skills.

DOT Certified Driver

Chauffeur license-Successful completion of Smith Driver Training

Experience

Monroe County Sheriff’s Office – Records Bureau Specialist

Monroe, MI [6/2024-Current]

Provide reception services for the Sheriff’s Office, answering inquires, taking messages for the staff, provide counter and telephone assistance to insurance representative, law enforcement and the general public. Operate and monitor the Law Enforcement Information Network (LIEN). Verify information placed on LIEN and correctly entering and researching suspects for warrants and personal protection orders. Maintain warrant information, assist the jail with inmate information and finger printing. Provide and maintain CPL permits, while issuing permits for handguns. Writing bonds and collecting bond money for the release of inmates and processing sex offender registry.

Allied Universal – GM Account/Security Professional

Brownstown, MI-Battery Facility [7/2023-05/2024]

As a security officer, duties include providing customer service to clients by carrying out safety and security procedures site-specific policies and when appropriate, emergency response activities, respond to incidents and critical situations in a calm, problem solving manner, conducting regular and random patrols around the business and perimeter. Maintaining Loging of daily reports and DOT paper work is performed, documented and filed, and emailed to leadership and GM professionals. Screening visitors, and current employees, while multi-tasking calls from a channel radio or cell phone. Monitoring CCTV, while documenting activity hourly.

General Motors - Subsystems/Operator

Brownstown, MI-Battery Facility [1/2023-7/2023]

Production worker in the low volume department. Responsible for following safety regulations and ensuring proper procedures are followed, while building modules for electric vehicles. Daily lifting, pulling, and pushing, and testing of modules. Fast past working environment, constant innovative and custom work load. Highly detailed working environment. Assist with training of new employees, along with follow current updates on new testing regulations and safety rules and guidelines.

Continental – Sales/Concierge/DOT Certified Driver

Belleville, MI [1/2017 to 1/2023]

Provide customers with assistance during vending transactions, and processing cash/credit card sales. Daily inventory of products to ensure quality. Assist IT with operational functions of security cameras and self-service kiosks. Light cleaning of market place as well as transporting vending items daily, in box style truck. While remaining DOT Certified and currently no points on chauffeurs’ license, and taking pride in following all DOT regulations.

Cintas Corporation - Sales/Service/Representative/Driver

Westland, MI [6/2016 to 1/2017]

Direct sales, securing and building relationships with clients. Generating revenue and meeting sales targets of current and potential customers. Ensuring quality service is provided to customers on assigned route. High performance of customer service skills while assisting clerical support team. DOT certified driver.

AJM Packaging Corporation- Custodian

Southgate, MI [09/2014-6/2016]

Perform cleaning duties of floors, washing walls, and glass. Gather and empty trash, service cleaning a replenish supplies in restrooms. Mix water and detergents in containers to prepare cleaning solutions. Dust furniture, walls, machines, and equipment.

Two Men and A Truck - Certified Customer Service Representative/ Front Office

Brownstown, MI [04/20/2012-08/1/2014]

Attract potential customers by answering service questions quickly, suggesting information, and recommending potential products, upselling and services while answering all incoming calls. Fast pace working environment, processing account transactions. Open customer accounts by recording account information into computer data system, while using dual (double monitors). Maintain customer records by updating account information, emailing move confirmations, and follow up calls with customers about potential moves or services. Recommending potential products or services to management by collecting customer information and analyzing customer needs. Clerical support, respond to phone and email enquiries and offer productive solutions to increase customer satisfaction and company profitability. Completed Career Advancement Program to become Certified Customer Service Representative.

Dick’s Sporting Goods - Running Specialist

Ann Arbor, MI [10/2011-3/2012]

Demonstrating, excellent customer service while assisting customer with shoes and socks purchases, refurbishing and stocking products. Setting and creating displays, organizing, and training other associates on rules, and protocol of the footwear department. Educate customer on the importance of selecting proper shoes to promote better health. Solid understanding of the dynamics of the retail, apparel, and shoe industry.

Fortis Academy - Office Administrator/Front Office

Ypsilanti, MI [01/2009-10/2011]

Office procedures, filing, scanning information, successfully organized records, managed lunch deposits, process credit card purchases, and all financial recordkeeping/enter purchasing for staff/school. Record keeping of attendance for staff and students. Word processing/Microsoft Word, Excel, Outlook. Processing check requests, and customer service, answering phones while using excellent interpersonal, and communication skills. Administering medication to students and keeping records of medications. Handled mail and visitors in a 700 plus size school.

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