Data Entry Client Services
Resume:
Carrie C. Cox
**********@*****.***
Objective
Seeking an administrative position within an organization that will utilize my military and civilian experience as well as allow my continuing education in the areas of business administration, data entry and record keeping, operations and logistics, coordinating and planning, customer relations and client services, personnel and operational management, technical support as well as to create an environment of continuous improvement, while providing opportunities of improvement and developmental.
Experience
Friday Musicale, Inc. {Non-Profit Organization} 2020 - 2022
Venue Director
Supervised seven personnel {Event managers, Facilities and Maintenance Personnel) Responsible for accurate accounting of operations for social events, client services, personnel management, accounting, bookkeeping, and payroll resulting in a quarterly reporting of an $80,000.00 increase in revenue to the company. Directed and met challenges of limited personnel, equipment, and a multi-building campus, ensuring excellence in performance of daily operations and high moral as prime consideration.
●Met and exceeded weekly budgetary standards
●Decrease quarterly expense margins
●Maintained accounting data via QuickBooks
●Performed daily banking duties for incoming revenue
●Enforced policies and procedures according to company Standard Operating Procedures (SOP)
●Created process improvement opportunities for personnel and daily operations
●Analyzed problematic areas and executed palatable solutions to meet desired daily, quarterly, and annual targets by monitoring and maintaining the most efficient use of resources and staff
Potter’s House Community Development Empowerment Center (CDEC) 2017 - 2019
Client Service Manager
Independent contractor for a non-profit organization. Created and implemented multiple systems process improvement for tenant support, administrative support and multiple unit venue rentals and multi-space office usage. Generated a dedicated support system for customer inquiries and problem solving for tenant complaints. An elevated level of productivity for venue staging and classroom scheduling.
Improved internal and external client communication resulting in high volume usage of rental spaces. Promoted excellence in daily operations and ensure superior customer services. Maintained computer lab equipment and projectors for CDEC students and tenants. Supervised maintenance and facilities staff of varying personnel. Maintained accounting data and files for daily, weekly, monthly, and quarterly reporting. Maintained operational records for service and maintenance tracking. Provided routine safety inspections and provided detailed reporting on equipment and multi-unit premises.
●Executed venue and office space rentals
●Analyzed and created process improvement for customer services
●Generated revenue increasing revenue streams by 150%
●Supervised personnel for reconfiguring rental spaces
●Improved client relations for both internal and external customer service
●Assist in preparation and documentation for safety and environmental inspections.
CeCe’s Kitchen Catering Service 2008 - 2021
Owner
SERV Safe Manager and owner of a lucrative food service and decorating company. Responsible for networking vendors, procurement of contracts, event planning for multiple event types, designing and executing floor plans, supervision of 17 highly motivated personnel, primarily responsible for payroll, personnel files, education and training opportunities for all personnel, disbursement of revenue, purchase agent for perishable and consumable supplies, maintenance and sanitation of all equipment and uniforms, timely execution of services from multiple vendors resulting in 99% client satisfaction for contracted goods and services within the southeast region. Maintain data entry files for accounting and administration to meet company standards.
●Recruitment and indoctrination of newly hired personnel
●Maintained purchase accuracy at 100%
●Execution and timely delivery of goods and services
●100% compliance with quality control and safety
United States Navy (20 Year Veteran) 1988 - 2008
Hospital Corpsman (Fleet Marine Force)
Leadership and team performance directly resulting in national compliance for emergency medical procedures completing 110% education and training goals. Program manager for emergency medical technicians for the southeast region aiding multi-level medical practitioners and their supporting agencies while exceeding the national average in record time to increase certification for the United States Navy, Marine Corps, Army, Coastguard, Air Force, and National Guard. Prepared, presented, and executed training plans and testing for military and civilian personnel. Supervised and managed trauma life support training measures while providing logistical support to military and civilian medical treatment facilities. Managed operations for ground, air and sea going patients and personnel while providing information technology and administrative support to receiving and departing units. Maintained stella evaluations while training officer and enlisted personnel in implementing emergency medical procedure based on national, state, and local regulations. Maintained a $750,000.00 budget for training resources and consumable medical supplies. Maintained files for officer, enlisted and civilian applicants, schedule one-on-one training schedules for students and staff of medical treatment facilities throughout the southeast region. Maintained 100% compliance for local educational and operational readiness. Maintained superb client relations with auxiliary training sites for streamline training and testing sites. Became a pillar of influence for multi-service training and staffing relations.
●Significantly contributed to the rating of #1 regional training site in the southeast region
●Awarded the Meritorious Unit Commendation for the most improved training program in less than 90 days
●Emergency Operations Center leader in process improvement and personnel distribution
●Diversity program coordinator
●Drug and alcohol program compliance coordinator
●Implemented indoctrination, annual training, and scheduling of pre-qualifying examinations, physicals and/ or didactic testing
●Maintained current publications, safety inspection and training records
●Conducted annual safety training for 900 military and civilian personnel
●Submit incident/safety reports for accidents or mishaps
Carrie C. Cox
**********@*****.***
Education and course completed
Currently perusing Bachelor of Science Degree (Operations Management; not currently reenrolled)
Military Leadership course
Equal Opportunity Course
Customer Relations Course
Internal Customer Relations Course
Human Resources Management Course
Food Safety Management Course (*SERV Safe)
Financial Peace Course
Microsoft Office
Microsoft Excel/Spread Sheets
Microsoft PowerPoint
Attended courses:
Naval School of Health Sciences
University of Phoenix
Episcopal Academy Atlantic Beach
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