Office manager
Resume:
Amy L. Lineberger
*** ***** **** **, ************, Georgia 30120* 716-***-**** * *************@*****.***
Professional Summary:
Successful and dedicated professional with experience in management, budgeting, relationship development, and vendor relationships in construction, grocery, and food service industries involving retail and wholesale. Proven leadership abilities, motivating employees, and streamlining protocols that deliver increased revenues and drive growth. Conceptual thinker and strategic planner who balances production, daily operations, and long-term goals. Combines a strong passion for education, motivation, and inspiration to create a positive and challenging environment. Effectively collaborates and communicates with staff at all levels to ensure an optimum and productive environment.
Core Competencies:
Selected Qualifications:
●Supervisory/Leadership: Over twenty-five years of supervisory experience overseeing up to 30 direct reports, including hourly/clerical, production, management, technical, professional, substitute, and intern personnel. Managed and supervised the operation of a school district’s breakfast and lunch programs and expanded meal programs to 1200 students and adults. The management philosophy concentrates on thoroughly training the individuals and then micro-managing performance. Skilled in collaborating with a team, providing an autonomous environment, and, when necessary, implementing a hands-on approach to improve individual productivity.
●Human Resource: - Proven talent in developing and implementing training programs and operational protocols. Notable experience managing and reducing costs, loss prevention, and payroll laws. Vital research and analytical abilities, recruiting & onboarding staff, and continuously updating knowledge relevant to unions, NYS ED, USDA, ADA, EEO, OSHA, DOT, HACCP, E-Verify, etc.
●Quality Assurance: Demonstrated quality control expertise by ensuring adherence, management, and implementation of protocols. This occurred through monitoring employee activities, spot-checking paperwork, raw and finished goods, ensuring weights and measures are accurate, safety equipment is utilized, and leveraging audits to ensure compliance with federal, state, and local regulations are followed. Maintains all sanitation and safety levels as required by Federal, State, and local Board of Health codes.
●Budgeting: Wide-ranging experience managing budgets up to $12 million. Created annual budgets and projections of resources, expenses, and revenues. Skilled in analyzing financials, researching discrepancies, and taking corrective action to bring results in line with forecasting. Over twenty years of experience budgeting in the following areas: manufacturing, wholesale, and retail, leveraging the cost of goods sold and revenue goals to ensure profit margins. Five years of budgeting in Child nutrition. Thirty-five years of experience responsible for all cash management, including accepting and allocating payments, making bank deposits, Accounts payable, Accounts receivable, payroll, profit & loss statements, creating balance sheets, establishing cash handling policies, auditing and reconciliation of statements. Astute in managing petty cash, Credit card, ACH, ATM, Western Union, utility payment processing, State and Federal reimbursements, Multiple State sales and use taxes, and federal taxes.
●Purchasing/Vendor Relations: Purchasing experience includes, but is not limited to, food, beverages, kitchen tools and supplies, tobacco products, packaging supplies, capital equipment, office supplies, gasoline, uniforms, retail items, wholesale items, and seasonal products. Determines requirements and submits requisitions as required. Controls the usage of all supplies. Vendor selection is based on availability, price, quality, past performance and terms, and Local, State, and Federal procurement policies.
●Shrink/Loss Prevention: Extensive experience in reducing cost and losses through process changes, negotiation of contracts, inventory control, and creating efficiencies in time and production, as well as implementing tracking to minimize theft and paperwork errors.
●Inventory Control: Inventory control management of approximately 15,000 stocked items valued at around $570,000+ perishable and $1,000,000 + non-perishable items. Utilizing first-in, first-out, and just-in-time methodologies. Responsible for managing the sourcing and delivery of products to meet customer needs. The focus throughout was to maintain availability while managing cash flow.
●Process Improvement: Conceptualizing, designing, and implementing various policies and procedures to improve productivity, efficiency, loss control, and cost and waste reduction. Protocols included managing inventory, shrink reduction, customer service, sales, and facility layouts, menu implementation, Production guides and policies, and Project management.
●Report Generation: Skilled in creating and maintaining accurate reports. Report types include but are not limited to annual renewals, Direct certifications, procurement, verification, monthly reimbursement, menu planning, nutritional, production records, standardized recipes, health inspection, grant writing, cost of goods sold, sales, inventory, cash flow, budget management, customer accounts, customer satisfaction, training, purchasing reports, attendance disciplinary actions, tax reports, account reconciliations, Western Union reports, and required governmental reports including Sales and Use tax reporting. These and Trial balance Reports were generated daily, weekly, monthly, and annually and maintained in a filing system directed by Local, State, and Federal laws.
Computer Skills
Microsoft office
oExcel, Word, Publisher, PowerPoint, Outlook
oForms, Sheets, Docs, Mail, Calendar
QuickBooks
Nutri Kids & Mosaic: Both POS and Manager
Zoom
Employment:
United Hardware Direct DBA United Metalworks 2023-Present
Office Manager/Project Coordinator
United Hardware Direct 2021-2023
Administrative Assistance
Gowanda Central School District 2015 -2020
School Lunch Manager PK-12 grade
Heron’s Landing Enterprises 2003 - 2015
(Smoke Shop, Gas Station, Cigarette Wholesale, Cigarette Manufacturing)
Operations manager /Manager / Kitchen Manager
Wegman’s 1992 - 2003
Nature’s Market Manager /Gourmet cheese shop Manager / Deli / Prepared foods Associate
Education:
Erie Community College ASO Culinary Arts 1990
University of Buffalo Center for Entrepreneurial Leadership 2010
Certifications
FEMA Introduction to Incident Command Systems, ICS -100 Received 11/12/2019
SERV Safe Food Protection Manager Certification Expired 6/15/2021
Digital Bookkeeper Association Bookkeeper Launch Certification Received 3/17/2023
Notary Georgia, Bartow County Expires 4/25/2025
Purchasing
Quality Assurance
Report Generation
Safety
Scheduling
Strategic Thinking
Teamwork
Time Management
Organizational skills
Performance Management
Personnel Management
Problem-solving
Process Improvement
Project Management
Conflict Resolution
Customer and Vendor Relations
Flexibility
Focus
Integrity
Inventory Control
Leadership
Adaptability
Analytical Skills
Avid and Collaborative learner
Budgeting
Cash Management
Communication Skills
Computer Literacy
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