Customer Service Representative
Resume:
CRYSTAL KINDLE
Martinsburg, WV
*********@*****.***
Authorized to work in the US for any employer
Work Experience
PSR - Patient Service Representative
Wvu orthopedics
October 2021 to Present
Greeting pts -- registering and checking pts in and out, applying all pts info and insurance info. Collecting co-pays. All front desk operations. 20 yrs plus customer service. PSR - Patient Service Representative
Valley health Winchester family practice - Winchester, VA October 2017 to October 2021
Answering phones, registering patients in and checkout, faxing, copying, epic system, filing. Awarded the bronze award in 10/2020.
Financial Counselor/customer service
Berkeley medical center
October 2006 to May 2017
Education
Associates Degree
Blue Ridge Community Technical College
High school diploma or GED
Skills
• Software --Kronos, Meditech, Passport, Navinet, Ruby Online, Microsoft Word, Ecxel. Keyboarding, 10 keypad, adding/billing insurances, collecting payments, counseling patients on billing questions, faxing, scanning, answering phones. Greeting patients, registering patients, assembled records. Knowledge of hippa and jacho. 11 yrs of customer service . (10+ years)
• JavaScript
• Java
• Typing
• Medical office experience
• Clerical experience
• Medical terminology
Awards
Quality sevice award
October 2009
Going above and beyond for a patient or co worker and be recognized. Award for best financial counselor
April 2013
Recognized by patients as being helpful with their financial situations. Assessments
Customer Service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have an excellent attitude and attendance record along as being recognized as a trustworthy and dependable worker. I love to work as a team member but can work independently. Good communication skills. Ability and willing to learn new tasks quickly and accurately.
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