To obtain employment in a dynamic work place that will benefit from my professionalism and skillset as well as expand my knowledge, broadening my experience.

EDUCATION

Associates of the arts (A.A)in Psychology 2014 Argosy University online

Child Development Associates (CDA) 2012 Bright Horizons University (BHU) SKILLS & ABILITIES

Ability to multitask effectively and efficiently with an aptitude for attention to detail

Ability to address customer inquiries, complaints and service requests in a warm and professional manner

Aptitude for calming frustrated and/or agitated customers/dients and/or children

Capability of providing satisfactory resolutions for many different situations; strong critical thinking and problem-solving skills

Capacity to build rapport and manage conversational flow, empathetic and understanding

Along with excellent customer service and problem-solving skills (in person or over the phone) I am tech savvy and a fast learner, able to work independently or in a group setting.

EXPERIENCE

KWA- Korean Women’s Association Caregiver June 2023 – March 2024 Federal Way, WA

Cared for the ill and/or disabled elderly and assisted with daily tasks as needed

Aerotek Staffing CI/CT-Contact Investigator/Contact Tracer for WA state D.O.H. December 2020-May 2021 Kirkland, WA

Working from home, I handled confidential, personal information of those who tested positive for COVID-19. Asked important investigative questions with the goal of tracing back to the point of contraction to help facilitate finding the cause, cure, incubation period and ways of contracting COVID-19 to inform the Department of Health, so that they can inform the masses.

YWCA of Seattle-King-Snohomish Intern

November 2019-August 2020 Redmond, WA

Various day to day miponsibilities ranging from Administrative/Clencal office duties to maintenance and Janitorial services.

Answering phone calls and emails professionally and in a timely manner JOB DUTIES INCLUDED:

o Light house chores daily such as cooking,

cleaning and running errands. Assisted clients

with dressing, bathing, toileting, and health

tasks such as taking prescribed medications as

needed.

o Contacting people with positive results and

conducted an investigative survey, compiling

information in order to trace COVID-19

contraction and point of origin.

o Attended daily meetings via Microsoft Teams,

taking notes for further daily training

o Participated in weekly and bi-weekly online

trainings, taking confidential informational

notes, furthering training and education

o Knowledgeable of the transmission and

incubation period of COVID-19.

o Filling important/classified documents

o Data entry and creating spreadsheets

o Finding resources for YWCA clients and patrons

o Basic maintenance duties (faxing/replacing

light bulb and fixtures, restocking amenities in

shared bathroom facilities.

o Garbage and recycling collected and properly

deposed of in its rightful locations

o Tending to property, watering gardens, picking

up garbage and debris and parking lot upkeep

o Cleaning and sanitizing elevators, stairwells and other common areas

o Maintaining health and safety

Contact this candidate