Customer Service Sales Associate supervisor, key holder. Managerial s
Resume:
Serena Basaldua
Customer service sales associate/key carrier
Ukiah, CA 95482
************@*****.***
I am a very dedicated worker and very dependable. I enjoy working with the public and i go above and beyond for my employer and our customer's. I feel i would be a great asset for your company. Willing to relocate to: Ukiah, CA - Fort Bragg, CA Authorized to work in the US for any employer
Work Experience
Housekeeping
Camp Navarro Stweards LLC-Navarro, CA
March 2023 to Present
Clean cabins and bathrooms to a high quality standards Sales Associate
Speedway LLC-Ukiah, CA
June 2021 to Present
Customer service, cashier, replenishment
• Cleaned Pumps and parking lot daily
Sales Associate
Kohl's Distribution eFulfillment Center-Ukiah, CA
August 2019 to July 2021
Pos cashier, customer service, sales floor associate
• Offered knowledge about What's in season
• Completed in-store purchases
Key Holder/Sales Lead
FoodMaxx-Ukiah, CA
September 2017 to October 2020
• Front end manager/lead/key carrier I am responsible for pickups of all money, loans to drawers, counting of all money made at the end of the day. Lead to a team of 6 to 12 people it varies from day to day. I work closing hours shifts start at 4pm or 5 PM to 1am to 2 am. I work the registers and do replenishment two days a week and supervise the fast lanes keep track of all breaks and lunches to make sure they are taking when supposed to be to ensure our day runs smoothly and efficiently with happy employees. Team leader
Jack in the box-Ukiah, CA
June 2019 to September 2019
1. Supervisor at jack in the box of a crew 5 to 6 employees. Daily report, counting of drawers. Leading my team to achieve and provide exceptional customer service. IHSS Provider
Adult Services-Ukiah, CA
April 2013 to April 2019
All jobs associated with keeping a house clean. Running errands and medication monitoring. Companionship. Help with showering and grooming. Meal prep. Laundry and grocery shopping. Sales Associate/Cashier
Boot Barn-Ukiah, CA
June 2018 to December 2018
1. Up sales, great time management required. Excellent customer service. Cashier and promoting products and inventory replenishment. 2. Stride to provide the best customer service possible. Constant self training on product acknowledgement to provide the best service. Housekeeping Supervisor
Comfort Inn-Ukiah, CA
July 2014 to July 2017
Daily reports. Checking rooms for cleanliness and quality to assure happy and satisfied customers. Also cleaning rooms when one of my housekeepers called in. Could get up to 21 rooms to clean. Customer service was my number one priority and providing quality and high standards for the best customer satisfaction.
Cashier/ inventory/ fitting room
Marshalls-Milpitas, CA
October 2013 to May 2014
Maintained cleanliness in fitting room. And inventory in and out of the fitting room. Rang up customers purchases. Customer service. Go backs.
Sales Associate
Kohl's Corporation-Ukiah, CA
October 2012 to February 2013
Cashier and dressing room associate.
Shift Manager
Jack in the Box-Ukiah, CA
June 2005 to February 2013
Shift leader of a crew of 6 to 9 people,daily inspections. Counting of drawers and safe. Education
Certificate of achivement in business management in Business Mendocino College - Ukiah, CA
March 2013 to December 2014
High school diploma
Upper Lake High School - Upper Lake, CA
Skills
• Management (10+ years)
• Customer Service (10+ years)
• Hospitality (5 years)
• Retail Sales (10+ years)
• Stocking (3 years)
• Cash Handling
• POS
• Customer Support
• Supervising Experience
• Leadership
• Inventory Control
• Communication Skills
• Time Management
• Merchandising
• Phone etiquette
• Upselling
• Shift Management
• Laundry
• Cleaning Experience
• Meal Preparation
• Caregiving
• Front Desk
• Food Preparation
• Sales
• Cash handling
• Senior care
• Home care
• Kitchen experience
• Serving
• Retail sales
• Hotel experience
• Communication skills
• Guest services
• Organizational skills
Awards
Mathematics certificate
June 2013
Certifications and Licenses
Communication skills
January 2017 to Present
Recieve a certificate in communication skills
Management training
May 2005 to Present
Training covered communication skills, problem solving. Time management. Assessments
Administrative assistant/receptionist — Completed
February 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Cleaning skills — Proficient
June 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
February 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Front desk agent (hotel) — Proficient
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Cleaner fit — Proficient
February 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Call center customer service — Proficient
February 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
January 2023
Responding to customer situations in a retail setting Full results: Proficient
Food safety — Proficient
March 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifications: 20+ years of dedication to customer service.
Contact this candidate