Customer Service Experience
Resume:
Anastasia
Ishah
Customer support
1B Obiachebe Drive,Lagos
**************@*****.***
EDUCATION
High School Diploma,
St. Anthony’s Secondary School,
Professional Diploma
Udemy, 2024
CRM Platform Management.
Professional Diploma
Coursera, 2024.
IT support Specialist .
TECHNICAL SKILLS
● CRM Software : Salesforce,Hubspot etc.
● Communicate Tools: Slack,Microsoft
Teams.
● Office suit: Google Workspace .
● Help Desk Tools: Freshdesk, Active
Campaign.
● Appointment Tool: Calendy, Acuity
scheduling .
ABOUT ME
I’m a flexible and conscientious customer support Specialist with over 2 years proven experience in providing
exceptional customer services, which involves resolving complex issues and improving clients satisfaction.Meeting High demands of a large scale of clients, I’ve accomplished tasks with minimal direction. Friendly with strong communication and problem solving skills.Willing to interact with clients and ensuring customer loyalty and fostering a positive brand image .
WORK EXPERIENCE
Appointment Setting 2021-2024
Uzo Tony Global Enterprise, Remote
Built trust and credibility with clients and prospects Facilitated personal interaction between the business and our clients and prospects.
Enhanced customers experience by providing a structured and organized approach to communication
Managed Time effectively for other departments by
scheduling meetings with prospects.
Customer Service Representative 2019-2020
Body Signal, the Arabian Spa, Lagos . Hybrid
Worked closely with shift manager to solve problems and handle customer concerns,
Worked flexible schedule and extra shifts to meet
business needs.
Answered questions about store policies and addressed customer concerns.
Customer Service Representative 2018-2020
Bukka Hut, Lagos
Took a major role in maintaining clear and effective communication with customers through various channels such as phone calls, email, chat and social media. Updated customers on availability of products .
Handled orders with processed payment and managed
returns.
Gathered customers feedback and insights that helped the company improve their products, services and
customer experience
VOLUNTEER WORK
Internship Program . 2024
Campus Ambassador for International Model United Nations . Have been the liaison between the organization and youth body providing feedback and insight . Being the Top Advocacy, I’ve been doing outreach and recruiting.Also sharing positive experiences with a lot of youths while leveraging my position to create meaningful connections and drive participation
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