Customer Service Agent
Resume:
Niuma Pupunu
San Mateo, Ca, (**01
*************@*****.***
Objective
Dedicated and detail-oriented professional with experience in [relevant field/industry] seeking a position in the airline industry. Bringing strong communication, customer service, and problem-solving skills to ensure passenger satisfaction and operational efficiency. Professional Experience
● Manage daily operations and ensure compliance with company policies and procedures.
● Provide exceptional customer service, addressing and resolving complaints.
● Coordinate with team members to ensure smooth and efficiency
● Achieve customer satisfaction through dedicated service and attention to detail.
● Maintained accurate records details.
Skills
● Strong communication and interpersonal skills
● Excellent problem-solving abilities
● Database Management skills.
● Proficiency in Qfax, Epic, Xhtml,Microsoft Excel
● Knowledge of Booking, Scheduling.
● Ability to work under pressure and handle stressful situations
● Multilingual capabilities Tongan-English
Education
Associate of Science - Mathematics/Statistic and Chemistry- Atenisi University Two years at Utah Valley State University (Drafting Technology) Certifications
● Certificate in Meteorology - 1994 New Zealand Meteorological Service
● Certificate in Climatology - 1996 Bureau of Meteorology Australia
● Medical Assistant -2024 Jobtrain Menlo Park
● First Aid and CPR Certification – American Heart Association 2023/2024 Valid till 2025
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