Account Management Customer Care
Resume:
Rabecca Lipenga
Chileka Police station
Box *
************@*****.***
PROFESIONAL SUMMARY
Dedicated employee well-versed in strong communication and organization skills with seven years of experience. Seeks solutions to problems and applies extensive analytical knowledge to findings. Successful at managing multiple priorities with positive attitude. Willing to take on a greater responsibility to meet team goals. leading group discussions and managing projects. Capable individual seeks department leadership opportunity to build on practical accounting knowledge and experience. Astute and focused for reliable, accurate support across varied financial governance tasks. Leads by example to develop motivated, high-achieving teams. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
SKILLS
QuickBooks
Attention to Detail
Client account management
Employee management
Account reconciliation
Project budgeting
Self-motivated hardworking and attentiveness
Clear communication skills
Ability to read customers
Willing to undergo trainings and to learn new things
Computer literacy with thorough knowledge of word, excel, power point, Access and Quick book and able to use internet and emails
Ability to use positive language
Patience
Very hard-working and able to work odd hours with minimum supervision
Reporting
Forecasting
Financial risk assessments
Analytical thinker
Balance sheet reconciliation
Resource allocation
Tools:
Microsoft Office Suite (Excel, Word, PowerPoint)
Power BI
SQL Server Management Studio
Access Database Management System
WORK EXPERIENCE
Reporting Officer, Credit data CRB, From July 2020 up to date DUTIES
Reporting to Team Leader.
Extracting incoming enquiries.
Preparing reports within the set minimal time.
Dispatching reports to the right recipient.
Verifying No Record and similar record enquiries and submitting same to the Reporting Manager
Submitting no record and similar record enquiries.
Monitoring direct pulled reports
Reconciling Enquiries Vs Reports
Recording all dispatched reports on the returns sheet.
Demonstrated exceptional organizational skills to meet strict deadlines.
Maintained confidentiality of sensitive information whilst completing tasks diligently.
Compiled accurate reports by analyzing complex data.
Developed strong relationships with colleagues, resulting in effective team collaboration.
Resolved issues swiftly by liaising with relevant stakeholders.
Any other duties assigned
Research Assistants June 2019 -JULY 2020
DUTIES
Reporting to the Research & Checking Manager
Recording enquiries in the research register
Receiving all inadequate information from the manager and mount investigations
Searching for information from public offices and any other relevant sources
Checking articles in newspapers pertaining to public information
Developing research techniques
Preparing weekly returns
Identifying possible Data Providers
Improved research efficiency by meticulously organizing data and files. Key achievements
• Have managed verify/conduct research for several companies and individuals on their financial stand pertaining to loans and this contributes to increased income for the companies and banks
CUSTOMER CARE CLERK AT CREDIT DATA CRB
Credit Data Credit Reference Bureau CRB from November 2018-june 2019. DUTIES
Photo copied files, scanned records and filed documents by alphabetical order.
Gathered and registered information on database.
Answered phones, replied to emails and directed calls to appropriate department.
Maintained clean and organized workstation to comply with office standards.
Reporting directly to the client supervisor and customer care manager
Being the face of the bureau by being friendly and efficient
Receiving enquiries, disputes or complaints from client via phone, fox, delivery, emails or social media
Making sure that the forms has been correctly filled and efficiently gather information access and fulfill customer needs, educate the customer whose applicable
Handling issues in the best interest of both the customer and company
Communicating client with response
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Fielded general enquiries, providing knowledgeable, helpful customer support.
Handled telephone calls professionally, resulting in positive customer feedback.
Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
Updated notice boards and online platforms with key information messages.
Retained knowledge of products and services to provide informative customer advice.
Processed expenses to maintain accurate, up-to-date accounts. Key achievements
Comfortably managed to resolve disputes within three working days
Managed to train users on the disputes
CORA CLERK AT CREDIT DATA CRB
From Feb 2017 to November 2018
DUTIES
Reporting to reporting manager
Checking queries from users
Adding and removing Cora user
Comparing user’s summaries
Confirming with users if they are able to use Cora
Training users
Monitoring users
Reactivating expired reports upon requests
Compiled reports which assisted management in decision making.
Assisted in customer satisfaction with swift handling of inquiries and complaints. Key achievement
Managed to send report timely
EDUCATION AND QUALIFICATION
MSCE at Nsanje Secondary School
English
Mathematics
Biology
Agriculture
Social studies
History
Life skills
Diploma in Business Management with the subjects below
Finance for managers
Dynamic business environment
Employability
Enterprising organization
Project management
Introduction to quantitative methods
Introduction to entrepreneurship
Dynamic business collaborative team
HOBBIES AND INTEREST
Playing Chess
Playing Netball
Watching football
Hiking and Camping
Travelling
Jogging
Singing and Dancing
REFEREES
MRS Siphiwe Nyirenda Mwase
Admissions Officer
College of Medicine
****************@*****.***
Miss Cynthia Nsona
Data quality and compliance specialist
Trans Union Malawi limited
**********@*****.***
Martha Silungwe
Reporting Manager
Credit Data CRB
**************@*****.***
Contact this candidate