Customer Service Agent

Tuli Kutu-Hafoka

Cell 510-***-**** ************@*****.***

Energetic customer service focused leader, skilled in conflict-resolution, identifying needs and providing effective solutions to problems. Cheerful, personable, maintains calm, and professionalism under high pressure. Thrives on new challenges and looks forward to new challenges.

PROFESSIONAL EXPERIENCE

CAREGIVER Self Employed Dublin, CA May 2020 – present

Providing care for my children and aging seniors during COVID-19 pandemic.

Top performer with Atomy international and PM International supplement and beauty products companies.

SALES AGENT REPRESENTATIVE Primerica San Francisco, CA May 2008 – May 2020

Sought out new clients through targeted cold calls to establish new customers.

Maximized sales targets by managing monthly pipeline through consistent follow-up and relationships.

CUSTOMER SERVICE AGENT United Airlines San Jose, CA Feb 2006 – Nov 2008

Assisted passengers with a friendly welcome through arrival and check-in, including support for passengers with special needs. Managed ticketing systems and baggage service.

Cheerfully helped customers, answered questions, coordinated with dispatch for assignments and logistics.

CUSTOMER SERVICE AGENT Aloha Contract Services Maui, Hawaii Jan 2005 – Dec 2005

Handled flight documents, rebooking and customer service for Aloha, American and Southwest Airlines.

Resolved problems negotiating beneficial agreements and handled issues efficiently and compassionately.

ACCOUNTS RELATIONSHIP MANAGER Bank of Hawaii Maui, Hawaii 2000 - 2001

Maintained teller drawer handling financial transactions, processing wire transfers and selling other services.

Achieved top Relationship Manager recognition within 3-months of position.

BAY CORP EBT COLLECTION New Zealand 1998-2000

Prepared daily reports for roll-over of business day and other financial statements for debt collection agency.

Built and established relationships with customers with rapport and trust through phone calls outreach.

DISPATCH MANGERE POLICE STATION Mangere, New Zealand Jan 1999-June 1999

Access, prioritize and classify calls multiple lines (Emergency 911 and Nonemergency)

Dispatch calls for service to Police Units for Fire Department and Ambulance services

Process computer inquires & other requests from the units in the field

Radio communication & dispatch for 15 – 20 operating patrol units in the field

Utilized Phonetic Alphabet for clarity

IMMIGRATION CONSULTANT Otukolo Immigration Consultancy New Zealand 1995-1998

Interviewed clients, handled files and paperwork processing for immigration applications.

Tracked application statuses, provided updates and helped individuals through the application process.

MANAGING CONTROLLER (NIGHT AUDIT) The Farmers Trading Company LTD New Zealand 1995-1998

Accounts payable and receivable administration, reconciliations, and preparation of financial statements.

Supported operations and supply chain coordination for a leading New Zealand department store chain.

EDUCATION & PROFESSIONAL DEVELOPMENT

CNA VIP Nursing School, San Leandro, CA

Diploma in Business Administration and Technology; Manukau Institute of Technology, New Zealand

SKILLS

Report generation, billing, Microsoft Office (Word, Excel, PowerPoint), Remote Communication: email, phone, Zoom, social media, Google Drive, Dropbox, 60 WPM, and fluent in English and Tongan

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