Customer Service Data Entry
Resume:
Carthage, Texas *****
*************@*****.***
Marquita Ewins
Summary of Qualifications:
Dedicated and detail-oriented professional with extensive experience in customer service, client management, and administrative roles. Skilled in organizational tasks, communication, and problem-solving.
Core Competencies:
- Customer Service & Client Management
- Administrative Support & Records Management
- Data Entry (30wpm) & Office Equipment Operation
- Conflict Resolution & Problem Solving
- Excellent Interpersonal & Communication Skills
- Time Management & Efficiency
Professional Experience:
Customer Service Advocate I
Blue Cross Blue Shield Texas, Marshall, Texas
March 2024 - June 2024
- Assisted Medicare members with insurance plan inquiries and claims.
- Provided support for Blue Access for Members setup and usage. The Plaza at Edgemere, Dallas, Texas
Director of Admissions- February 2023 - August 2023 Move-in Coordinator - November 2021 - January 2023 Administrative Assistant - September 2019 - March 2020 CNA - January 2018 - September 2019
- Managed admissions process and coordinated move-ins.
- Provided administrative support including scheduling, document management, and client interaction.
- Conducted facility tours and managed client communications.
- Coordinated with external vendors and internal staff to ensure smooth operations.
- Provided daily care and assisted with rehabilitative activities for residents.
- Conducted a range of motion exercises, assisted with feeding and toileting.
- Documented resident progress and maintained records. Director of Admissions and Marketing
Heritage House of Marshall, Marshall, Texas
August 2020 - November 2021
- Oversaw admissions procedures and ensured rooms were ready for new residents.
- Verified insurance coverage and managed client intake documentation.
- Conducted tours for potential residents and families.
- Prepared census and marketing analysis reports.
Director of Admissions
Skyline Nursing Center, Dallas, Texas
March 2017 - September 2018
- Greeted new residents and prepared rooms for admissions.
- Managed insurance verification and handled client inquiries.
- Assisted with facility marketing and conducted family interviews.
- Prepared and analyzed census reports.
Certified Nurse Aide
Pavilion at Creekwood, Mansfield, Texas
September 2016 - March 2017
-Provided daily care and assisted with rehabilitative activities for residents.
-Conducted a range of motion exercises, assisted with feeding and toileting.
-Documented resident progress and maintained records. Southwest Nursing & Rehab, Fort Worth, Texas
Admissions Coordinator - June 2013 - August 2016
MDS Clerk - November 2012- June 2013
Restorative Aide - June 2011 - November 2012
CNA - September 2010 - June 2011
- Managed admissions paperwork and ensured compliance with regulations.
- Conducted facility tours and assisted families with the admissions process.
- Handled insurance verification and prepared census reports.
- Provided daily care and assisted with rehabilitative activities for residents.
- Conducted a range of motion exercises, assisted with feeding and toileting.
- Documented resident progress and maintained records.
- Input ADL’s and skill flow sheets in CNA booklet
- Input PASRR in computer
Education:
Bachelor's Degree in Psychology
University of North Texas at Dallas, Dallas, Texas August 2018 - Present
Associate in Psychology
Tarrant County College, Arlington, Texas
August 2016 - May 2018
High School Diploma
Panola Charter High School, Carthage, Texas
August 2000 - May 2001
Certifications and Licenses:
- Licensed Independent Adjuster in Texas June 2023 - Present
- Certified Nurse Aide December 2003 - Present
Computer Skills:
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Experienced in EMR systems (EPIC, All scripts, Point Click Care, Matrix)
- Typing Speed: 30 wpm
Professional Memberships:
- Vice President, Carthage Courtesy Club (non- profit) in Carthage, Texas
Contact this candidate