Administrative Assistant Customer Service
Resume:
Hilda Muniz
Waco, TX *****
*****************@*****.***
Seeking an Administrative Assistant Customer Support Position or Seeking a project management position with leadership responsibilities including problem solving, planning, organizing and managing budgets.” where I can utilize my Experience, skills, and training. 20 Years experience in customer service and sales 20 Years’ experience in collections, skip-tracing Experience in general office procedures Experience in accounting and bookkeeping Experience in customer complaints, problems solving and Negotiations Bilingual One Hundred fifty hours in accounting---Dependable and quality conscious team player Grasp new ideas quickly Adapt well to changing environments Enjoy researching and resolving problemsKnowledge of the various types of health insurance payers: 1) Medicare, 2) Medicare Advantage Plans, 3) Commercial plans,
4) Medicaid, and 5) Medicaid Managed Care OrganizationsOffice CPT codes are used for tests, evaluations, surgeries, and any other medical procedure done by a healthcare provider ...
Work Experience
Direct Care Professional
WOODWARD RESOURCE CENTER - Woodward, IA
June 2022 to Present
Work on a daily basis with clients with Autism Syndrome and bad behaviors with their daily needs .. Patient Associate Services
San Antonio Pediatric Clinic
April 2020 to February 2021
Check in patients verifying demographics getting copy of Driver License and Insurance Cards pulling charts 3 days in advance get ready for upcoming appointments .making sure we get contents signed and uploaded EMR.collecting co pay and co insurance.making sure all names match making sure we have proper documents for foster parents Medical Coordinator
Maxim Healthcare Services - Brownsville, TX
June 2020 to December 2020
Medical intake @ Immigration Detention Center
Senior care
Homewell senior care - Fort Collins, CO
July 2019 to July 2019
ER/Patient Access Representative
North Austin Medical Center
March 2017 to May 2019
Pediatric ER/Patient access representative
Freestanding ER duties going into rooms and register people greet them with kindness verify Insurances and collect co-pays..Greets patients and visitors, responds to questions/concerns and directs them to appropriate location. Provides on-going communication with clinical staff regarding patient status.
Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
Determines and accepts required payments, including co-pays and deductibles. Ensures medical necessity compliance by obtaining necessary data, reviewing compliance system, communicating information to patient or guarantor and obtaining necessary signatures. Protects financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
Accountable for multiple scopes of service as assigned. Serves as preceptor, mentor, and resource to less experienced staff.Changing Do totes orders from patient status from observation to inpatient.Changing attending doctors.per CPOE orders..Change medical reason ICD 10 code..Registration.Also did doctors orders change as of patient status from inpatient to observation and doctors admitting changes and so on.. Duties due to registration desk
Knowledge of the various types of health insurance payers: 1) Medicare, 2) Medicare Advantage Plans, 3) Commercial plans, 4) Medicaid, and 5) Medicaid Managed Care Organizations
Payment 1 Financial Group: Manager
September 2013 to August 2016
Duties: Developing a relationship with my customers, making the decision to approve the loans. Collecting over the phone or out in the field. Goals are to improve and increase profits for the store and to keep my customers happy as well as keeping my delinquency at a low volume. Closing out the day, depositing money in bank normal bookkeeping. Making payment arrangements processing credit card Ach and cash payments. Pulling Credit report looking for any recent charge offs. Complying with the rules and regulations applicable for my job. One Contact Call Center
January 2007 to June 2008
Duties: Outbound calls for an
Insurance company: we would call businesses to set up appointments for an agent to give them a call back with a quote outbound calls for a long-distance company, we would call customers in Canada and offer them a savings for a long-distance that can be used for the U.S.A. and different countries. Etricity Company: inbound sales calls in English and Spanish, customer wanting to know about our electric company, we would explain how our company works and get the customer to switch over to our company with better and lower rates. Problem solving, took payments and if issue was not able to be solved we would escalate fill out the proper forms that needed to be filled out, refund forms and if needed we would expedite for our customer to get restored within 24 hr. Along with other options. Data Entry: Customer would call in and we would update information we would listen to the customer say their information we would type in the name and put in system and the order number that was wanting to order
Property Manager
January 2001 to December 2003
Duties were collecting over $30,000.00 in rent serving late notices and eviction notices .Also showing apt to customers and also did the bookkeeping. Was over three properties one in Arlington, Dallas, Irving Tx.
Family Finance: collections over the phone processing applications taking payment Western Finance: collections over the phone processing new applications taking payments, Accounts Receivables, Making decisions to approve loans.
Goble Collections: collections over the phone
Lacks Furniture: collections over 3 stores, Waco-Abilene-and Longview outside collections/repos Paragon - running a assembly line packing pampers sealing the bags and stacking them on a pallet, Worked 12hrs 4 days on –4 days off.
Olan Mills - art work on photos worked with air brushing and pencils had a quota had to meet daily. Medical coordinator:Duties
Southwest keys programs - Brownsville, TX
Billing Dept uploading Tars for new intakes,sick orders FU orders and Orders for each day on child that was seen for that DOS
Assist with vitals when. We intakes came in also assist with clinic when needed Assist with CPL clinic and with X-ray technician on floor in isolation and other areas Went out on outings to ER and Urgent care when was needed with child or children Also assist in Ratio when needed helped pull out children for clinic for the day Portals:
PCC
PCU
ORR
UAC portals CPI blue card exp8/13/2023
CPR certificate
Front Desk
Amada-Senior care Banner Health Clinic
Duties: prep paper work for certain doctors for next day service..Check patients In And out Collect Co pay.or collect a Time of service..work for 3 OBGYN 3 midwives 3 pediatric 3 FM doctors 3 specialties..Also rotate to scheduling incoming calls to cancel appointments.or make appointments. send messages back to the MA's or to the Triage nurse. Incoming calls.reschedule for US and. NST appointments.etc Knowledge of the various types of health insurance payers: 1) Medicare, 2) Medicare Advantage Plans, 3) Commercial plans, 4) Medicaid, and 5) Medicaid Managed Care Organizations
CPT codes are used for tests, evaluations, surgeries, and any other medical procedure done by a healthcare provider ...
Texan Credit Corp - Branch, MN
- Duties: were to start your day with the phone route slows, 30’s,60’s,90”s and 91+ when customer comes in greet the customer, take payments or get customer to renew their loan or if customer was due for increase would give customer his increase. Responsible for new loans taking applications and making the decision to approve the loans, balancing the check book paying bills first of the month and responsible to cut our 30’s in half in 5 working days. Also did title loans evaluated vehicle and gave customer loans with title there was no credit check. When was behind on collections I would go out myself to collect. Collections over the phone always met our delinquency volume. Closed the month with 14,000-15, 000, profit for the end of each month.
Monitor and ensure total customer satisfaction, Created, managed and execute plans to increase profits, Monitor and improved collection skills of all employees to meet our goals. Set specific goals for store performance and employee training and development Provided leadership and guidance. Education
Certificate in Advanced CNA
DMACC - Boone, IA
May 2023 to June 2023
Certificate in CNA
DMACC - Boone, IA
March 2023 to May 2023
Associate's degree in Academic
McLennan Community College - McLennan county
January 2010 to December 2012
Bachelor's degree in Business Administration
Tarleton State
Skills
• Administrative experience
• Mentoring
• CPT coding
• Cold calling
• Accounting
• Patient observation
• Triage
• Senior care (10+ years)
• Assembly
• Multilingual
• Inside sales
• Bilingual
• Data entry
• English
• Microsoft Word
• Windows
• Managed care
• Accounts receivable
• Microsoft Excel
• Customer support
• Vital signs
• Property management
• Office experience
• 10 key calculator
• Bookkeeping
• ICD-10
• Project management
• ACH
• Medicare
• EMR systems
• Spanish
• Training & development
• Front desk
• Medical imaging
• Customer service
• Research
• Sales
• Packaging
• Negotiation
• Leadership
• Microsoft Powerpoint
• Social work
• Clinical counseling
• Communication skills
• Pediatrics
• ICD-10
• Vital signs
• Customer service
• Front desk
• Research
• Leadership
• Windows
• Cash register
• Accounts receivable
• Property management
• EMR systems
• Negotiation
• Accounting
• Sales
• Cold calling
• Bookkeeping
• Assembly
• Inside sales
• Medical terminology
• Cash handling
• Medical records
• Microsoft Office
• Acute care
Certifications and Licenses
CPi
CPR Certification
July 2023 to July 2025
CPI Certification
Advanced Certified Nursing Assistant
June 2023 to June 2025
Driver's License
November 2023 to November 2032
Contact this candidate