Customer Service Food Preparation Hostess

J'Alysia Wilkins

**** * *******, *******, **, ***13, 316-***-****, *******.*******@*****.***

Professional summary

Host with 3 years of experience in optimizing peak hour strategies and enhancing guest satisfaction at a popular restaurant. Demonstrates strong communication, teamwork, and conflict resolution skills, ensuring seamless service coordination and effective training of new hosts. Known for precision in handling reservations and managing guest inquiries, contributing to an organized and efficient dining atmosphere. 3 months experience in food preparation, money handling, and being a cashier. Employment history

Host, Jan 2021 - Apr 2024

Dempsey's Burger Pub

Cashier, Apr 2024 - Jul 2024

Frost

Education

Diploma, Aug 2018 - May 2022

South High School

Skills

Communication (Skillful), Customer Service, Active Listening, Creativity, Adaptability, Decision Making, Teamwork, Collaboration, Interpersonal Skills, Attention to Detail, Empathy, Time Management, Organization, Public Speaking, Writing, Presentation, Read Music, Clarinet Playing, Research, Critical Thinking, Conflict Resolution, Positivity, Flexibility, Money Handling (Beginner), Food Preparation (Beginner). Languages

English (Native).

Hobbies

I love being around animals. I have many different kinds of animals and have had others in the past that I cared for and still take care of lovingly.

Worked closely with the management team to develop strategies for peak hours, boosting table turnover and revenue.

Welcomed guests with a positive attitude, fostering a friendly atmosphere. Efficiently handled reservations and walk-ins.

Maintained an organized seating chart, ensuring accuracy and efficiency in guest seating arrangements. Coordinated with kitchen staff and servers to ensure seamless service, improving table turnover efficiency. Managed guest inquiries and complaints with precision. Trained new hosts, enhancing team efficiency and improving guest satisfaction. Consistently delivered exceptional customer service, ensuring customer satisfaction and repeat business. Food handling

Demonstrated a strong work ethic and punctuality, earning recognition for reliability and dedication. Maintained a high level of accuracy in cash handling and inventory management, contributing to operational excellence.

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