Customer Service Data Entry

DANIELLE STOTMEISTER

**** ******** ***, **************, ** 22407 – 540-***-**** – ********.***********@*****.***

OBJECTIVE

To obtain meaningful employment within a professional establishment to apply my skills in customer service and management to achieve company and personal goals.

EDUCATION AND CERTIFICATIONS

Academic Diploma from Massaphonax High School, June 2004

Certified Nursing Assistant Certification from Certified Nursing Assistant-Career Training Solution, December 2012

Radiology and Dental Assistant Certification from Dental Assistant Training School, USA INC., September 2008

Currently enrolled in online classes at (CCU) Colorado Christian university, as well as online at (alison.com;metrixlearning.com;payfortraining:wioa.com;vcwbay.com) for extra data entry and phycology education from 2023-to present.

SKILLS

Customer Service

Financial Management

Technology (proficient in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint)

Communication both on the phone line, over the internet and in person

Child Care

Cleaning

Multitasking

Assistant manager

Assisted living care

Time keeping and data entry

PROFESSIONAL EXPERIENCE

ship/shopper driver 2024- present and current

Driving

Assisting customers

Handling merchandise

Overall being the face of ship/shopper and giving good customer service

Taco Bell 2024-2024 along with ship/shopper driver

Customer relations

Handling merchandise and food

Keeping time, and detailed records

Cleaning and sanitizing

Handling hot items, and communicating with co-workers

Being flexible, and multitasking

Roal Farms Fredericksburg Virginia, 2023-2024 along with Uber Driver.

Customer relations

Handling merchandise and food

Cleaning and sanitizing

Keeping times, temperatures, making and placing labels

Handling hot items, and communicating with co-workers

Being flexible, and multitasking

Uber Driver Fredericksburg Virginia, 2023-2024.

Driving

Assisting customers

Handling merchandise

Driving customers to and from destinations

Overall being the face of Uber and giving good customer service

Culpeper Health and Rehab center, (S/A) Service Assistant, 02/2022-09/2022 602 Madison Rd, Culpeper, VA 224**-*****

•cleaning

•providing refreshment and a helping hand

•socializing with the guest and residents

•providing excellent care and assisting the nurses and CNAs as needed

Paragon Village 12 Movie Theater, Concierge/customer service. 04/2022-12/2022 Plank Road Fredericksburg, VA 224**-*****

•customer liaison/ relations

•handling money and merchandise

•cleaning

•Training new recruits

Children of America, Assistant teacher, 11/2021-04/2022 Salem Field and Deacon Road Fredericksburg, VA 224**-*****

•Child Care

•Cleaning

•Maintaining a safe and educational environment

Lend mark Financial Services LLC, Temp office assistant 1320 Central Park BLVD Suite 104, Fredericksburg Virginia 22401 09/2021 – 10/2021

Customer service

Crunching numbers and entering Data

Filling and Faxing

Telecommunications

Fairfield Inn by Marriott, 10330 Spotsylvania Ave. Fredericksburg, VA. 22408 (02/2019-03/2020)

•Customer relations

•Handling customers food and serving

•Cleaning and organizing

•Communications

Alorica, Telecommunications specialist, 10300 Spotsylvania Avenue, Fredericksburg, VA 22408 (01/2019-05/2019)

•Responded to customer’s phone calls to determine needs and problem solve solutions related to cell phone services

•Provided information to assist customers in a professional and supportive manner

•Demonstrated a high level of professional skills including timeliness, collaboration, and communication

Visiting Angels Home Health Care Aide, 1952 William Street, Fredericksburg, VA 22401 (Feb. 2018-Nov. 2018)

•Provided in home health care to elderly patients

•Created a safe and welcoming environment based on an individual's health and personal needs

•Coordinated services for patients and collaborated between multiple stakeholders including other healthcare professionals and families

Part-Time Supervisor at ZIPS Dry Cleaners, 4230 Plank Road, Fredericksburg, VA 22407 (2009-2017)

•Served as Dry Cleaning Representative, Customer Service Representative, Telecommunication Specialist, and Cashier

•Provided pricing information to clients by developing accurate invoices and assembled complete orders

•Handled and organized all incoming laundry according to the company’s policies maintaining order (i.e., tagging/sorting garments)

•Completed daily report, secured the store at the end of the day, and oversaw operations in supervisor’s absence

•Collected money, balanced cashiers’ registers, and locked up money for deposit

Processor at Macy’s East, 3102 Plank Road, Fredericksburg, VA 22407 (2007-2009)

•Processed inventory and maintained accurate inventory

•Selected floor locations for specific items to increase sales and kept all areas orderly

Cashier at Cracker-Barrel, 5200 South Point Parkway, Fredericksburg, VA 22407 (2005-2007)

•Welcomed customers and created an inviting environment by showcasing products

•Completed transactions for customers

•Organized products and kept workplaces neat and orderly

Courtesy Clerk at UCorp’s Grocery Store, 3102 Plank Road, Fredericksburg VA 22407 ( 2004-2005)

•Greeted customers in a pleasant, professional manner to create a welcoming atmosphere for customers and to encourage repeat business

•Maintained an organized environment to ensure accessibility to all products

REFERENCES:

Tiffany Jeffries, 540-***-****

Diana Escobar, 540-***-****

Debbie Levey, 540-***-****

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