Customer Service
Resume:
Chara Easley
Bloomington, IN *****
*************@*****.***
Determined, educated, hard worker with experience in the food industry and in children services. I am looking forward to gaining more experience in the sales industry, clerical, and social service industry. Willing to relocate to: Monroe County, IN
Authorized to work in the US for any employer
Work Experience
Guest Relations
Trilogy Health Services-Bloomington, IN
April 2023 to December 2023
• Greet guest and residents as they come through the lobby.
• Sign move in agreements and verify insurance.
• Entered confidential data for individuals coming into the facility.
• Scheduling conferences and meetings.
• First point of contact for referrals and potential residents.
• Used my all of my skills from previous work experience to help wherever I can. Eligibility Associate
Division of Family Resources-Bloomington, IN
February 2023 to April 2023
check client case status
send documents to client's cases
finish tasks that are assigned to me by my supervisor clean and sanitize the lobby area where clients wait provide great customer service
Family Advocate
South Central Community Action Program, Inc.-Bloomington, IN August 2022 to January 2023
Assisted families with needs and services, kept records of daily attendance for Head Start families Work in a team oriented environment
Made sure all requirements are met my families to attend the program Attend/plan recruitment events and parents nights
Front Desk Agent
Super 8 Motels-Bloomington, IN
December 2021 to June 2022
Check guest in and out
Make sure the lobby is clean and presentable
Help guest with any special request
Make sure to count my cash drawer before and after my shift Leasing Agent
Hunter Bloomington Properties-Bloomington, IN
October 2021 to November 2021
Followed up with prospects
helped residents sign leases
Helped residents move in
Took prospects on tours on the community
Customer Service Representative
CallNet Call Center Services-Bloomington, IN
May 2021 to June 2021
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Read and rephrase prompts to ensure understanding on my end and the customer/client
• Assisted with technical support duties
• Monitored claims and physician-related services
• Performed data entry for customer information
• Handled billing issues and order inquiries
Front Desk Agent
Holiday Inn-Bloomington, IN
October 2020 to May 2021
Create and finish guest reservations
● Collect all stay preferences for guest
● Create key packets for guest
● Create a great guest experience for all guest
● Night auditing & help set up for parties and groups in the ballroom Health Plan Advocate
BLOOM INSURANCE-Bloomington, IN
September 2019 to September 2020
Outbound calls- call members to help set up wellness visits and making sure members take annual health screenings
● Inbound calls- when members call in i make sure they have the right plan that fits them and connect them with the right agent
● Complete all task for the day even if it past the time I am to go home Caregiver
Rays Of Sunshine Childcare Ministries-Indianapolis, IN March 2017 to November 2017
After school, pre-school, and 2 year old teacher-plan learning activities, get to know the children, play with them, provide absolute protection and guidance the best way I could.
● Restocking - toilet paper in bathrooms, refill copy machine, stock crayons and pencils for everyone, restock supplies for after school kids.
● Prepare- put out materials for next day
● Closing duties- wash dishes, clean learning area, make lesson plans, lock up the daycare Barista
HMSHOST, Indianapolis International Airport
November 2015 to March 2017
Cashier - take orders, greet customers, hand out orders, answer any questions.
● General cleaning duties - swept, mopped, washed dishes, wiped tables, cleaned grills, cleaned frappe/ ice cream machines.
● Restock - lids, cups, straws, food bags.
● Drop money - take money and put it in the safe
Cashier
Mcdonalds, Indianapolis International Airport
January 2015 to August 2015
Prep food - seasoned meat, cooked, packaged food.
● Cashier - take orders, greet customers, provide information on different nutrition needs and drop money in the safe.
● Cleaning duties - wipe grills, sweep, mop, make sure doors and gates were closed and locked Education
High school diploma in Office management
Indiana State University - Terre Haute, IN
August 2016 to December 2016
Skills
• Caregiving
• Childcare
• Food Industry
• Front Desk
• Guest Services
• POS
• Cold Calling
• Barista Experience
• Upselling
• Windows
• Mac OS
• Customer support
• Typing
• Databases
• Hotel experience
• Account management
• Property leasing
• Property management
• Night audit
• Yardi
• Fair Housing regulations
• Microsoft Outlook
• Childcare
• Teaching
• Leadership
• Customer service
• Clerical experience
• Guest services
• Recruiting
• Typing
• Medical records
• Cold calling
• Sales
• Cooking
• Marketing
• Retail sales
• Guest relations
• Cash register
• Hotel experience
• Operating systems
• Windows
• Office management
• Medical terminology
• Upselling
• Technical support
• Property management
• Front desk
• Fair Housing regulations
• Cash handling
• Barista experience
• Financial auditing
• Market research
• Medical coding
• Mac OS
• POS
• Project management software
• Account management
• Microsoft Project
• Marketing automation
• Databases
• Yardi
• ADLs
• Senior care
• Communication skills
• Social media management
• Home care
Certifications and Licenses
Driver's License
September 2021 to November 2028
CPR Certification
Contact this candidate