Law Enforcement and Administrative background Management experience

Israel Galvan

**** ****** **, *******, ** *****

956-***-**** — **********@*****.***

March 2010 – Present - Retired

Aug 1997 - March 2010

Hidalgo/Pharr, TX Point of Entry 956-***-****

(DHS) US Customs and Border Protection

Oscar Ramirez – Supervisor Hidalgo, TX US Customs and Border

Protection – Hidalgo/Pharr, TX (POE) 956-***-****

Position: Customs and Border Protection Officer GS-11 (Retired)

Defended against terrorist acts by identifying high risk individuals attempting to make entry into the United States using an Automated Targeting System. This system compares traveler, cargo, and conveyance information against law enforcement, intelligence, and other law enforcement data. Deterred criminal activities such as drug smuggling, weapons trafficking, and money laundering by inspecting all people making entry into the country along with their vehicles and luggage and these inspections also included inspections at a Commercial Importation lot where Tractor trailers and other conveyances were also inspected. To achieve all these multifaceted inspections, we had at our disposal an intranet-based system that gave us access to every law enforcement system which we had permission to query from. After every inspection of a person, vehicle or both we had to thoroughly document what exact methods of enforcement were conducted. At the Import Lot we worked hand in hand with USDA in inspecting the varied formal and informal entries of Agricultural commodities and on the Customs side all commercial items coming from Mexico. We also worked hand in hand with Immigration specialists to prevent the undocumented entry of individuals into the country by using a specific question and answer technique relevant to their specific country of origin. Enforcement areas also included the prevention of smuggling prohibited goods, and a host of other customs and immigration violations. The use of automated equipment was utilized to complete all seizure of persons, vehicles, drugs, weapons, and all other confiscated items. Effective communication with co-workers was paramount when referring vehicles or persons in for a secondary inspection explaining and or summarizing the reason for the mere suspicion and request for the more thorough examination (Dealing with uncooperative travelers was something we dealt with almost every day). Empathetic and tactful demeanor were required when dealing with the public (travelers) coming from Mexico which included being ready to explain why they were being subjected to a more intrusive inspection of their vehicle and belongings (ie., luggage, purses, wallets). Government issued vehicles were used to transport ourselves, and at times all seized items to the local storage area to await final destruction. Qualified yearly with our personally issued firearm. Trained in the use of the Integrated Automated Fingerprint Identification System when fingerprinting undocumented aliens that were seized during their attempt to enter illegally at our US Point of Entry. We use Microsoft Office, Excel and various software to effectively accomplish our assignments and documentation of all administrative work.

September 1983 – June 2005 Active Army / US Army Reserve McAllen, TX

Master Sergeant Tony Gonzalez (Supervisor) 956-***-****

Position: Staff Sergeant (Retired)

In my 22 years of combined service in both the United States Army and Army Reserve I worked in an administrative capacity. While assigned to 3-35 Armor, 3rd Brigade, 1st Armored Division, I worked in the (S-1) otherwise known as the administrative section of the battalion where we helped our fellow soldiers with all type of customer service requests from finance to personal requests for help with their family. There was a 4-month period of my Active-Duty assignment while stationed in Bamberg, Germany, I had to work as a tank crew member while deployed to Desert Storm. After Desert Storm I was then reassigned back into my administrative capacity and finished my Active-Duty assignment in Germany working for the Post Commander (One Star General). As part of my responsibilities with the rank of Staff Sergeant I was required to monitor the health and welfare, counsel about the good and the bad work ethics my soldiers were displaying. These responsibilities were required of me in both a combat and peaceful atmosphere. I spent approximately 9 years in Europe with the US Army. Upon returning to the United States, I continued my service to country in the Army Reserve as an Army Reserve Recruiter where I would eventually volunteer to go back into active duty to finish my retirement from the Army in McAllen, TX. As a recruiter I was recognized by the Army Reserve and San Antonio Recruiting Battalion for my excellent recruiting abilities during the Pre-Iraqi Freedom War. Most of the more prevalent work requirements involved calling prospective candidates at home after school hours to try and meet the Army and Army Reserve recruiting efforts every year. At times we also took care of prospective applicants' questions when they called into the office in which we were able to qualify the individual by employing specific qualification-based questions to avoid bringing unqualified persons into the office for a more thorough interview. Recruiters were required to contact prospective candidates for the Army Reserve through an arduous phone call discipline every day (cold calling) to the young student’s homes. We would then schedule appointments in the office or at their respective schools also keeping in mind the age of the applicant/student. If the applicant was underage, we were required to ensure the parents were aware (and or present) and had given permission to speak to the student. Another huge part of our responsibilities was to schedule school presentations when allowed by the schools we were assigned. We were also required to participate in many career days, Red Ribbon week and public speaking activities with all my assigned public schools in and around the Rio Grande Valley. A huge part of my success was in keeping a good professional working relationship with the local city officials, school staff officials and the local community in general to help ensure a smooth transition of the future Army/Army Reserve candidates from their civilian life to that of the military. A special class of parents that were at times a great challenge were those parents that were Veterans. These parents usually just wanted to help their children to follow in their steps and ensure they earned their own ticket, as it were, into being able to fund their own way through college with all the incentives the military usually provided for enlisting.

Entrepreneur Activity after Retirement:

Primerica Financial Services (2016-2018) Brownsville, TX

Upline: Sylvia Lara – Regional Vice President 956-***-****

My goal was to empower family, friends, and others in the community to make informed financial choices through education and match the right financial solutions to achieve their financial goals. I had a Life license back then, only the life, due to PFS encouraging those that wanted to start making money right away to just worry about life first and get the full Life and Health later. I was one of those that took that path and enjoyed helping a few to get that protection and peace of mind for their families. We were expected to prospect on our own, either via telephone prospecting, or business face to face following the Primerica tradition of word of mouth and referrals only. I was able to reach out and be advanced to the position of Regional Leader within the company.

Sol Haus Solar, LLC (2020- 2023)

Owner: Ernesto Zarazua 956-***-****

Sol Haus is a new Solar Energy Solution for all homeowners looking to start owning their light rather than renting it. Renewable Energy is the answer to many homeowners today especially with all the current and future problems that still exist with the Grid.

Sol Haus is a solar energy company based in the RGV and what we do as a team, we are working diligently to help customers save on energy usage and help carbon emissions while at the same time not breaking the bank.

Small Group Public Speaking Experience

Typing speed: 50 wpm

Zoom/Teams platform experience: 3 yrs.

Language(s) spoken, written, and understood other than English: Spanish, German

Experience in the use of computers (i.e., email, spreadsheets, MS Office) and the varied platforms used in my Law enforcement career, use of fax machines, duplicating equipment, Communication equipment (military radios), drove 2 ton trucks with over 100,000 accident-free miles and recognized for such, held a secret clearance during my military career.

I was an administrative assistant to one of my Battalion Commander’s (Lieutenant Colonel) while stationed in Bamberg, Germany: duties included typing up correspondence for him, his Executive Officer, and his top Enlisted Sergeant with the rank of Command Sergeant Major (E-9). I also answered all telephone calls, kept his calendar and picked up and delivered sensitive documents from secure locations located on base and many areas of Germany. Sometimes I was required to drive him or anybody on his staff to and from meetings and or training maneuvers in preparation for combat. I also chauffeured many of my peers to and from Frankfurt Airport when either departing Germany or coming into Germany.

** I enlisted into the Army Reserve during my Junior Senior year at the age of seventeen in High School and from that point in my life until my retirement with US Customs in 2010 I worked simultaneously between the Civilian workforce and the Military attaining 30 years of Government Service. While still a Senior in high school I started my work experience with a program called Manpower where I worked as an administrative assistant to Donna High School during the summer and as a Custodian during the school year.

I am a Licensed Life / Health / Accident Agent in Texas

Lic # 291966

NPN# 1036245

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