**** ********** **, ********, ***, *****• 804-***-**** • *************@*****.***
Elsy Rosales
***
Office cleaner with extensive experience in maintaining hygienic work environments and enhancing employee satisfaction. Demonstrated expertise in waste disposal and recycling, improving eco-friendly practices. Skilled in teamwork, problem-solving, and time management, consistently ensuring operational efficiency and seamless workflow.
EMPLOYMENT HISTORY
Cashier/Birthday host
Cee entertainment, Henrico, Va — Jan 2018 - 2019
: Mananized and transd ting day partiese sucile memorame experience for ite customer satisfaction.
o Resolved customer inquiries and complaints promptly, improving overall service quality.
o Maintained accurate financial records and balanced cash drawers daily, ensuring financial accuracy.
Mover
Bret's moving IIc, Virginia — Feb 2019 - Jun 2020
o Handled loading and unloading of furniture, ensuring safe transport and customer satisfaction.
o Coordinated with team members to streamline moving processes, reducing average move time.
o Maintained inventory of moving supplies, preventing shortages and ensuring efficient operations.
o Resolved customer concerns promptly, enhancing overall service experience and client retention.
Sanitation cleaner
Red Coats IIc, Sandston Virginia — Jul 2020 - Jul 2021
o Maintained cleanliness in high-traffic areas, ensuring a safe environment for over 500 employees daily.
o Reduced cleaning time by 18% through efficient use of cleaning tools and techniques.
o Collaborated with team to develop a new schedule, improving overall workflow and productivity.
o Identified and resolved sanitation issues promptly, preventing potential health hazards.
o Trained new staff on cleaning protocols, enhancing team performance and consistency.
Host
Red lobster, North chesterfield Virginia - Aug 2021 - Dec 2021
o Greeted and seated guests, ensuring optimal table turnover and customer satisfaction.
o Managed reservations and waitlists, reducing wait times and improving guest flow.
o Collaborated with servers and kitchen staff to maintain smooth operations and guest experiences.
o Addressed guest inquiries and resolved issues promptly, enhancing overall dining experience.
Cashier / Cook
Pizza Hut, North chesterfield Virginia — Jan 2022 - Oct 2022
o Managed cash transactions and ensured accurate financial records, improving daily cash flow accuracy.
o Prepared and cooked menu items, maintaining high food quality standards and customer satisfaction.
o Collaborated with team members to streamline kitchen operations, reducing order wait times.
o Resolved customer complaints efficiently, enhancing overall dining experience and repeat business.
Cashier/Cook
Wingstop, North chesterfield — Nov 2022 - Feb 2023
o Processed customer orders efficiently, ensuring accurate transactions and high satisfaction.
o Prepared food items following safety standards, contributing to a clean and organized kitchen.
o Collaborated with team members to maintain fast service during peak hours, enhancing customer experience.
Cashier / customer service
Spirit Halloween, Virginia - Aug 2020 - Oct 2020
o Processed cash transactions accurately, achieving a 98% error reduction rate
o Ensured precise daily reconciliations, minimizing discrepancies
o Enhanced customer satisfaction through efficient service
o Collaborated with team to streamline checkout processes
o Maintained a high level of accuracy in cash handling
Office cleaner
Bravo / capital one, Richmond - Apr 2024 - Aug 2024
o Cleaned and sanitized office spaces, ensuring a hygienic work environment; improved employee satisfaction.
o Managed waste disposal and recycling processes, reducing environmental footprint; demonstrated eco-friendly practices.
o Performed routine maintenance of cleaning equipment, ensuring operational efficiency; minimized downtime.
o Collaborated with office staff to schedule cleaning tasks, enhancing productivity; maintained a seamless workflow.
SKILLS
Bilingual
Experienced
Problem-solving
Teamwork
Time management
Communication
Attention to detail
Organization
Adaptability
Customer service
Moving coordination
Cash handling
Client retention
Public speaking
Sales
LANGUAGES
English
Highly proficient
Spanish
Highly proficient