Customer Service Client
Resume:
LISA
NEWMAN
CUSTOMER SERVICE
PROFESSIONAL
*******************@*****.***
Lahaina, HI 96761
CONTACT
SKILLS
• Team Oversight
• Small business operations
• Client Service
• Relationship Building
• Staff Management
• Staff Training
• Leadership Abilities
• Conflict Resolution
• Problem Solving
• Quality Assurance
• Attention to Detail
• Staff training/development
LANGUAGES
• Spanish
Fluent
Proven leadership and relationship-building expertise, honed over years at Sea Shore Couture Maui, Lahaina Grill and Honu Oceanside, showcases my ability to elevate customer satisfaction and streamline operations. Mastering client service and small business operations, I've significantly enhanced team cohesion and business growth, embodying a blend of strategic problem-solving and quality customer service and assurance.
PROFESSIONAL SUMMARY
Owner
Sea shore couture maui, Lahaina, HI
Head Hostess
Honu Oceanside Restaurant, Lahaina, HI
EXPERIENCE
December 2015 - August 2023
Maintained a high standard of customer service through 15+ years in customer service.
•
• Developed strong relationships with customers to secure business.
• created new products handmade jewelry.
• Prepared work schedules and assigned specific duties.
• Built and maintained strong relationships at all levels of the organization.
• excellent customer service skills.
• learn new tasks easily.
• like working in a team environment.
• work well with others.
September 2021 - August 2023
Helped with seating arrangements, menu selections, and special requests of customers.
•
• Monitored restaurant activity to determine seating and dining flow.
• Provided exceptional customer service to ensure that guests left satisfied. Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
•
Greeted patrons and coordinated table assignments to meet party preferences and requests.
•
Trained new hosting employees on proper protocols and procedures for
• providing an outstanding guest experience.
Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
•
Server/Host/manager
Lahaina Grill, Lahaina, HI
Maintained accurate records of customer preferences, special requests, and guest feedback.
•
• Completed opening and closing procedures according to set standards.
• Maximized table turns and rotated seating for maximum guest satisfaction. Monitored restaurant entrance for cleanliness and hospitality standards while greeting guests upon arrival.
•
Answered phone calls to take reservations and address guest questions and
• concerns.
• Conversed with members and guests in outgoing and friendly manner. December 2000 - September 2017
Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
•
Utilized teamwork skills to collaborate effectively with kitchen & floor staff
• during busy periods.
Created and maintained optimal communication chain, reducing guest dissatisfaction.
•
Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
•
• Answered telephones to take reservations or to-go orders. Greeted and accommodated guests, building positive experience from first interaction.
•
Delivered customer checks and securely processed credit card or cash payments.
•
• Memorized frequent customer preferences to build relationships and loyalty.
• Suggested additional items to customers to increase restaurant sales. High School Diploma
Lahainaluna High School, Lahaina Maui
Hospitality Management
M.C.C., kahului Maui
EDUCATION
1995
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