Customer Service Data Entry

Stephanie Lutman

661-***-**** ● **** W Avenue L-*, Quartz Hill, CA 93536 ● ********@*****.***

I am currently working as an Uber and Lyft driver, but my goal is to find a full-time job in an office or in the medical field as a receptionist. I have over 25 years in an office environment. I am a quick learner and always up to a challenge.

EXPERIENCE

Uber, San Francisco 11/2017- current

Driver

I pick jobs through the app and transport passengers to their request destination.

U. S. Census, Santa Clarita, CA 08/2/2020 - 08/24/2020

Enumerator

I went door to door collecting data for the U.S. Census. I filled in the data from the residents if they were home or left a notice that I came by if they weren't. This was a temporary position.

Brault and Associates, San Dimas, CA 10/2014 – 2/2019

Chart Coordinator

For Brault and Associates I prepared and scanned all documents, and Charts into their System. I was responsible for clearing over 400 audit charts in back log then maintained them and retrieved missing documents. I also retrieved charts from offsite locations for billing department, and did data Entry of ED logs into systems.

DEI, Chatsworth, CA 09/1994 – 10/2012

Customer Service Representative

My responsibility was to streamline the corporation’s filing procedures, and to help minimize/reduce all customer service resolution issues by implementing a quality control system which increased the customer satisfaction benchmarks. I also controlled the multiline switchboard.

Western Dental, Bakersfield, CA 05/1994 –08/1994

Receptionist

As the lead receptionist I was required to: assemble and audited new and existing patient files, design an employee scheduling system, maintain and customize the appointment system for the office which helped increase managerial productivity.

EDUCATION

Charter College Lancaster, CA Medical Office Administrative Assistant Diploma

While in school I learned Medisoft and Spring Charts. I became more proficient in the Microsoft Office Suite (Word and Excel). Insurance verification, ICD 9, CPT, HCPCS, and billing were also part of the required curriculum. I am rated at 10000 proficiency on the 10 keys. Upon graduation, I received certificates for maintaining a 3.80 GPA and for perfect attendance.

References available upon request

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