Administrative Assistant Customer Service
Resume:
LaKiesha Sales
*** **** *** * •Minneapolis Mn, **412 • 763-***-****- 612•217•0775
***************@*****.***
SUMMARY OF QUALIFICATIONS
• Received OSHA 10 Safety Certification
• Demonstrated a team player and able to communicate and work with diverse groups of people
• Reviewed Construction Blueprint Reading Certification
• Volunteered for one year as an administrative assistant for Cardinal High School EDUCATION/TRAINING/CERTIFICATES
Goodwill/Easter Seals, Construction Skills Training, Saint Paul, MN, Current
• Completed over 300 hours of classroom and field based carpentry instruction. Performed basic construction theory, practiced carpentry math, reading measurements, tool usage, framing interior, installing windows, siding, and roofing
Life Skills Center, Diploma, Dayton
Work Experience:
Bells Lawn and Snow
July 2020- March 2024
● Cut lawn trimmed bushes edged yard pruned trees
● Landscaping projects, planting plants working with heavy machinery
● Plow slow slow removal, worked heavy, bobcats and excavators Synergy Home Care
January 2020- September 2020
● Assisting with clothing, bathing, and doctors appointments
● Cooking, cleaning, and/ or assisting with feeding
● Budgeting bills
● Over seeing their well being
Target. Com / Headquarters
October 2019- January 2020
● Helping with target. Com orders
● Checking gift card balances
● Troubleshooting tech issues
● Applying discounts
● Help returning big orders
● Being a liaison
Circle of Life Minneapolis MN
March 2019- October 2019
● Assisting with clothing, bathing, and doctors appointments
● Cooking, cleaning, and/or assisting with feed
● Budgeting bills
● Over seeing their well-being
Osl Retail, Sales Manager Minneapolis Mn
August 2018- March 2019
● Prospect customers
● Apply AC
● Collect information that’s going to help me to set the customers up with a new phone service that is going to fit their needs.
● Close the sale.
Customer Service Representative
August 2016- Dec 2016
● Inbound calls from customers that order a 14 day trail and have gotten charge full price for the product. Also resolve the issue by offering a discount on future orders . and/or offer them partial refund
●
C3 Connect, Customer Service Las Vegas, NV. Dec 2015- Apr 2016
● Inbound calls from Humana members to enroll for mail order
● Take a list of drugs, dosages, and how often.
● Also gather all the doctors imformation and send a fax request to the right doctor Twin City Readers, Asistant Manager. St. Paul, MN Aug 2013- Nov 2015
• Confer with customers and take orders by phone regarding book and magazine subscriptions
• Keep records of customer interactions or transactions, as well as customer inquiries
• Complete contract forms and prepare change of address records as needed
• Provide excellent customer service and meet monthly quotas from management Comfort Services, PCA, Minneapolis, MN Dec 2011 – August 2014
• Maintained records of patient care, progress, or problems to report with case manager
• Provided patients with exceptional personal care, including bathing and dressing patients
• Planned, purchased, prepared, or served meals to patients, according to prescribed diets
• Maintained a professional presence with clients and maintain strong sense of patience Today Home Care, PCA, St. Paul, MN Sept 2010 – Dec 2011
• Provided in-home care for up to ten elderly patients living in a group home setting
• Certified to administer medications to individuals on a daily basis
• Planned, purchased, prepared, or served meals to patients, according to prescribed diets
• Gained excellent experience as a personal care assistant Hardees, Cashier & Food Runner, Dayton, OHJune 2007 – Sept 2008
• Took customers’ orders and handled cash transactions at a fast food establishment
• Ran food to customers’ tables and maintained a clean dining room experience
• Provided optimal customer service experience by communicating positively to guests
• Earned excellent experience providing customer service in the food industry
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