Customer Service Representative

SHALINI SRIDHAR

*****.****@*****.*** PH: 713-***-****

Objective:

Seeking a position as customer service representative where my experience to further develop and utilize my skills

Summary:

Highly organized and detail oriented. Capable of providing outstanding customer services

Exceptional communication skills

Computer Skills:

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint, Outlook Express

Professional Experience:

Eyelevel Learning Center, Houston, TX

Administrator

2017 – 2019

Responsible for all of the front-office operations including student accounts and fees, payroll, scheduling, banking and manage inventory

Entered and maintained office payroll for the center employees

Successfully enrolled new students, handled inquiries and recorded information

Managed accounts receivable and processed cash handling

Instrumental in ordering book supplies, inventory and budgeting assuring no over spending

Performed book keeping/accounting duties for the center.

Oversee new student hire documents and manage procedures for tracking student classes and schedules

Increased student base and enrollment through daily advertising of specials, new promotions for the learning programs

IBC Bank, Houston, TX

Banker

2007 – 2010

Supported the bank sales team by identifying customer needs and then promoting current offers to them

Opened numerous investor accounts

Opened new customer accounts

Adhered to all bank security, audit, and compliance requirements

Successful in selling financial services of the bank to potential customers

Supported the bank sales team by identifying customer needs and then promoting current offers to them

Provided financial advice for customers on accounts, various loans and other bank products and Handled various investment and account inquiries

Geek Squad/Best Buy, Houston, TX

Customer service Representative

2005 – 2006

Responsible for customer service in the digital electronics division, duties included answering customer queries, problem solving and providing detailed information on new products.

Generated repeat business through successful client follow-up

Assisted in the development of new policies and procedures

Work involved talking calls from diverse customers and providing instant solutions

Conveyed in a reassuring manner step by step instructions to resolve application issues

Performed market research surveys on customer needs and requirements

Burlington Coat Factory, Charlotte, NC

Retail Sales Associate

2003 – 2004

Responsible for daily bank deposits with cash or checks.

Cash handling, customer service, balance drawer and place orders for inventory.

Assisted in training of new employees

Ensure quality customer service at all times.

Sears Roebuck and Co., San Rafael, CA

Retail Sales Associate

2000 – 2002

Operated exclusive cloth line in a big departmental chain

Assisted customers with selection and purchase of different dress ware

Recorded sales, balanced daily cash, maintained inventory database

Assisted in the development of new policies and procedures

Participated in Trade shows and sales functions within other departments

Assisted in the training of new customer service representatives and associates

Performed weekly sales report for sales team and supervisor

VSR Trust and Company, Bangalore India

Executive Assistant

1993 – 1998

Tracked office expenses and created monthly reports for the chairman

Oversee administrative procedures, Prepared expense reports

Prepared invoices AR/Payable and banking

Developed internal correspondence to facilitate effective communication

Schedule executive meetings for the trust

Successfully coordinated client seminars for the trust. Creating invitations, booking venues and selecting guest speakers

Education:

Bachelor of Arts, Bangalore University, India

Professional courses:

Principle of Accounting I – Community College, Houston, TX

Principle of Accounting II – Community College Houston, TX

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