Customer Service Representative
Resume:
Resume
Shanjina Ahmmed ‘ Shanji ’
Contact Number : 832-***-****
E-mail ID : ********@*****.***, *********@*****.***
.
Career Objective:
Challenging career in a reputed Organization with adequate learning scopes for future development and committed to serve the better service where I can explore myself to the highest level of contribution.
Work Experience:
Manager(Contractor)
AT&T - Houston, TX. November 2023 to February 2024
Customer service, Sales, Marketing, Business Development etc.
Manager
Laverne - Atlanta, GA August 2023 to October 2023, Remote job
maintain database, record keeping, email, checking delivery, order shipment etc.
Manager
Financial Partners Credit Union, New York, May 2023 to October 2023.
Responsibilities:
Remote Sales, Database, email. Word processing—MS word, Power point, MS Excel, Publisher, Prepare and verify daily report, Compile monthly reports.
Assistant Store Manager
Exxon Mobile Timewise, Houston, TX. May 2022 to April 2023
Responsibilities:
Customer service, Sales, Credit Card, Inventory, Order Making, Receive delivery, Cash
Register, Administrative, Management, paper work, computer work, daily report send to
corporate etc.
Customer Service Representative
Boost Mobile
Willcrest 77042, Houston, TX. April 2022 to July 2022
Responsibilities:
Sales, Customer Service, Cash Register, Inventory
Customer Service Representative
Dillard’s
Houston, TX. April 2021 to January 2022
Responsibilities:
Customer Service, Sales, Credit Card, Inventory and 5 Cash Register open to closed. Jewelry and
Watch department In Charge.
Customer Service Representative(Part-time)
Ross Dress For Less, Houston, TX. August 2020 to March 2022
Responsibilities:
Register, customer service and sales.
Manager
Burlington Coat Factory
Glen Allen, Richmond-23059, VA. USA. July 2018 to March 2020
Responsibilities:
Register, customer service and sales.
Customer Service Representative
Sears
Virginia Center Commons - Glen Allen, Richmond VA 23059
November 2018 to February 2019
Responsibilities register, customer service and sales.
Customer Service Representative
JC Penney Store
Glen Allen, Richmond VA 23059, September 2018 to September 2018
Responsibilities:
Register, Customer Service and Sales.
Manager(Seasonal)
Cell Fashion - Richmond, VA . May 2018 to August 2018
My responsibilities store In charge monitoring one store another store, register, sales product and customer service and daily work and service report to my supervisor.(05/2018-08/2018)
Professional Experience:
I am Lawyer and Legal practitioner of Bangladesh. I worked civil and criminal field in Bangladesh. (07/30/2013 to 06/14/2017)
• Interview clients and witnesses to collect case data and determine the truth and also conversation to determine their needs for legal counsel.
• Prepared legal files and Scheduled appointments.
• Proofread and edited work for phrasing and developed and maintained client files.
• Establish the firm’s suitability to take up and lead offered cases
• Advise clients on the law and legal issues that are pertinent to their cases
• Negotiate with clients to secure agreed objectives and ensure that they are on the same page as their legal counselor
• Research and analyze documents provided by clients to ensure their authenticity
• Draft documents and contracts according to each client’s individual needs
• Act on behalf of clients in disputes and disagreements
• Perform research activities to determine case precedents and create appropriate cases to be presented in front of the judge
• Present cases to juries and judges and indulge in discussion / debate to ensure that the client’s point of view is accepted
• Probate wills and provide advice to executors and administrators of estates
• Successfully analyzed a real estate document and proved it fake, saving the client from investing into litigated property Internship
• Drafted correspondence, reports, memoranda and other legal documents
• Assist senior associates run matters for major private sector and government clients.
• Decided if the firm is able to take up the offered case by conferring with lawyer unit.
• Provided information to clients regarding the type of services that the firm is equipped to provide.
• Handled research work such as collecting information from precedents and interviewing witnesses for information
• Drafted correspondence including letters and contracts and ensured that they are sent to intended recipients in a time-efficient manner
Abilities To:
• To prepare marketing business plan and presentation, Able to project management and corporate meeting.
• To understand the demands, needs, satisfaction etc. of the customers. Should have the good knowledge of the market and product.
• Self motivated challenger and creative minded etc. I am also participate fair, seminar, awareness grow-up program government and non-government organization and civil case handling.
• Lead a communication service agency engaged training, research, media interventions, social mobilization, advocacy and technical.
• I assistance activities for capacity building and organization development.
• Conceptualize and facilities participatory learning-sharing processes and national/international events.
• Guide teams for curricula/manual/module development on various programmed.
• Develop communication massage, materials and media programs for promotion and dissemination of issues.
• Train trainers, facilities, managers, supervisors, local leaders and program functionaries.
• Design and implement practical communication strategies/plans/programs.
• Co-ordinate advocacy & social mobilization actives especially on children, women, poor, education, health, nutrition, water & sanitation, population, environment, human rights, governance etc.
• Design, conduct and report on perception studies/research, appraisals reviews, monitoring and evaluation.
• Organizational development, capacity building and change management.
Worked Experience in Bangladesh:
Worked as a Managing Director and also worked Admin Director of BTL group of company(Electric & Electronics Suppliers). Manage Operation staffing, supervision, scheduling, development, evaluation, and performance. BTL Group of Company. GA-85 Link Road, Gulshan-1, Dhaka-1212. (02.03-2013-07.02.2016)
CEO of Shanj Collection a Clothing business in Bangladesh. We are regular participate in Event.. Experience to retail and whole sale.
Founder and Chairman of non-profit organization, Shanj Foundation.
Principal of a Music Academy and ladies Fitness Centre.
Worked as a Advisor a group of company. Swapno & Sun Group, 69 New Circular Road, Old Gulfesha Plaza, Suit-M, Level-11, Mogbazer, Dhaka-1217.
Worked as a Consultant Land Developing company (Marketing & Sales), Purbachal Italian City Ltd. House-21, Level-15 B, Road-17, Banani, Dhaka-1213.
I Worked as a Project Director a real estate company. RSA Real Estate Ltd. 568, Samim Shoroni, Shewrapa, Mirpur, Dhaka. (01/01/2012 to 06/30/2012)
I Worked as a Manager Land Developing company (Marketing & Sales), Eastern Future Park Ltd. House-60, Road-8 & 9, Block-F, Banani, Dhaka-1213. (01/03/2011 to 12/30/2012)
I worked as a Field Interviewer (Monitoring & Evaluation Sector, Social Development Program, IMED, Ministry of Planning) for 3 years. It was social development, govt. project evaluation and research based work. I supervised many District and Thana project area. (19th Districts, 01/01/2008 to 12/30/2010 )
I worked as a Proof Reader of 4th East Bangle Regiment, Under Bangladesh Election Commission my responsibility Checked the Voter List Form for 6th month.(03/01/07 to 12-30-07)
Worked as a Data Checker Ministry of Education 1 Year (01/01/2005) to (02-28-2007). My responsibility was to check the Student Forms and correct data if needed.
Worked as a Data Editor in Academic Excellence Int. for 3 Years. My responsibility was error checking from Converted Files. (01/02/2001 to 12/31/2004.
Background of Academic
o LL.M.(Law) : Green University of Bangladesh
o LL.B.(4 years Hons in Law) : Green University of Bangladesh
o LL.B.( 2 years) : National University of Bangladesh
o Masters in Social Welfare ( 2 years, Dhaka University of Bangladesh)
o Bachelor of Social Science : (2 years )
Professional Courses:
Bureau of Manpower, Employment and Training
Bangladesh German Technical Training Center, Course Name: Driving
Statistical Package for Social Science (SPSS)
Institution Name: Ministry of Women and Children Affairs
Course Theme : Statistically Data Analysis
Implementing ISO 9000:2000 Quality Management System
Institution Name: Bangladesh Institute of Management
Business Management
Institution Name: Ministry of Women and Children Affairs
Course Name : Women Entrepreneurs Management Development
Professional Diploma in International Relation, University of Dhaka
IT Skills:
1 Basic SEO, Web Design & Graphics Design
Institution Name: Aptech Computer Education Center
2 Diploma in Information & System Management (DISM-1 Year).
Institution Name: Aptech Computer Education Center
Course Function: (MS word, excel, Access, Power Point, Web Designing and publishing, Java Script, Visual Basic, Core java, SQL etc.)
Masters in Laws (LL.M)
Institution Name : Green University of Bangladesh
Session : 1st May 2015 to April 30 2016
Year of Passing : 2016
Result : 2.87
Time Duration : 1 Years
Semester : 3
Bachelor of Laws (LL. B)
Institution Name : Green University of Bangladesh
Session : 1st May 2011 to April 30 2015
Year of Passing : 2016
Result : 2.97
Time Duration : 4 Years
Semester : 12
Bachelor of Laws
National University of Bangladesh
Session : 1st October 2009 to September 30 2011
Year of Passing : 2013
Result : 2.97
Time Duration : 2 Years
Masters in Social Welfare
Institution Name: Institute of Social Welfare & Research, University of Dhaka, Bangladesh
Session : 2006-2007
Year of Passing : 2008
Result : Second Class
Time Duration : 2 Years
Batch No. : 04
Bachelor of Social Science:
Institution Name : Parbotipur Degree College, Dinajpur
Board/University : National University
Time Duration : 2 Years
Year : 1997
Higher Secondary School Certificate or GED :
Institution Name : Parbotipur Women College
Division : Second Division
Year : 1995
Secondary School Certificate:
Institution Name : All-Haz-Abbas-Uddin High School
Board : Dhaka Board
Division : Second Division
Year : 1991
Member:
oMember of The American Center, US Embassy Annex, Block-J, Progoti Sharoni, Baridhara, Dhaka-1212, Bangladesh.
oMember of Social Welfare Alumni Association(SWAA), ISWR, University of Dhaka.
oMember of Survive For Life, a non-profit organization, Uttara, Dhaka.
oMember of Monipur North-Area Women Co-operative Society Ltd.
oFounder and member of Shanj Foundation. 988 East Monipur, Mirpur-2, Dhaka-1216.
Volunteers Experience:
I worked with Bangladesh Rehabilitation Centre for Trauma Victims (BRCT) and visited different victims to observe them and their torture. I also visited their home talked with family members, doctors and I tried to know their family condition with torture. I also reviewed policy sector with client case and follow-up client case to execute group social work and community social work.
I performed research work under the University of Dhaka over the Rickshaw Pullers migration in the falling life style in the Dhaka City.
Donated Blood several times.
Specialty:
Willingness to work under challenging environment, eager to learn new skill and stay current with new trends and technologies.
Flexible Schedule, Hard worker, Dynamic, Positive.
Interpersonal :
I have a good communication skill. Able to get along with others and accept supervisions. Received positive evaluation from previous supervisors.
Linguistic Knowledge:
Bengali : Speaking Excellent
English : Speaking Average
Hindi : Speaking Average
Hobbies & Interests:
I would like to reading fiction, following political news, practicing, rock concerts, Enjoy public service, dancing, swimming and watching movies and TV, Listening to Music, Internet Browsing, Cooking, Shopping, long walking on the beach and also interest traveling country and overseas.
Declaration:
I declare that the information’s provided above are true and correct. Thank you for reviewing my materials.
Best Regards,
Shanjina Ahmmed
********@*****.***
Reference:
1. Maria
Sr. Manager, Financial Partners Credit Union, New York, USA. 203-***-****
2. Mohammad Khan
Manager, Exxon Mobile Timewise, Houston Tx. 832-***-****
3. Md. Jafor
Boost Mobile - Houston, TX. 713-***-****
4. Mohammad Nazmul Hasan (Friend)
First Secretary, Bangladesh Embassy, Doha, Qatar.
cell: 009**********, email: ***********@*****.***
5. Md. Mahmudul Hasan
Advocate at Supreme Court of Bangladesh
*********@*****.***
Mobile : +880 170*-******
6. Prof. Dr. Rabiul Islam
Institute of Social Work and Research, University of Dhaka, Bangladesh.
Cell: 880****-******
Contact this candidate