Information Technology Manager

Max Kadriu

**** ********** **. *******, ** *****

512-***-**** *********@*****.***

SUMMARY

Seasoned professional with many years of experience in the IT field, skilled in computer systems but also in mentoring staff, works well under pressure, provides clear and simple explanations

SKILLS

Team Leading

Project Management

Technical Analysis & Support

Documentation

Troubleshooting and Escalations

Training

EXPERIENCE

TECHNICAL SERVICES LEAD ENGINEER April 2021 to June 2024

Clinical Pathology Laboratories – Austin

Lead a team of support engineers and technicians to deliver high-quality services

Collaborated with cross-functional teams to ensure seamless integration of existing and new features into existing services

Root cause analysis and determination of the scope and urgency of reported problems, made proper escalations, provided regular status updates

Mentored team members, contributing to their professional growth and overall team productivity

Ensured compliance with regulatory requirements through diligent monitoring and reporting

Delivered comprehensive training sessions for staff members on proper use of company resources

Slashed general IT spending, spearheaded inventory control measures to replenish and maintain IT equipment, streamlined the ticketing process on Cherwell

SYSTEMS ENGINEER November 2014 to February 2021

CLEAResult – Austin

Consolidated company’s multiple telecommunications platforms into a Microsoft Teams based enterprise solution

Managed complex projects involving multiple stakeholders for a successful and timely deployment

Performed tasks related to ServiceNow and Azure environment – Active Directory, Office 365, etc. in addition to Teams lifecycle management

Performed telecommunications and networking business evaluations

Installed, maintained and supported voice/data applications

Streamlined processes by automating manual tasks using PowerShell, leading to increased accuracy and efficiency for systems operations

Worked closely with network engineers to deliver quality service

SYSTEMS ADMINISTRATOR September 2009 to November 2014

Disability Rights Texas – Austin

Daily performance oversight on a Windows based servers and workstations – Active Directory, Exchange, Group Policy, etc.

Maintained detailed documentation of servers, network configurations, phone system, protocols and procedures

Regular backup of existing configurations

Enhanced system security with regular patch updates and vulnerability assessments

Provided Tier 2 and Tier 3 support for problem identification, diagnoses and issue resolution

Managed vendor relationships effectively to ensure timely delivery of services, while staying within budget constraints

Close co-operations with the IT manager and upper executives on continual of internal technology needs

SYSTEMS SUPPORT SPECIALIST September 2005 to August 2009

Imperial Orchestra, Classic Art Wien – Vienna, Austria

Resolved and escalated help desk tickets promptly, providing high quality support to end users

Assisted in the onboarding process of new employees

Designed and implemented a global communication network, connecting remote office across to corporate headquarters

Evaluated new technologies and applications, assessing their potential impact on existing infrastructure and recommending suitable upgrades

Established positive relationships with vendors and suppliers, negotiating favorable contracts that supported business objectives

EDUCATION

Technische Universitaet Wien – Vienna, Austria

BSc. Computer Engineering, Telecommunications 09/2008

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