Data Center Vice President

Mark Hayhurst

Leader - Infrastructure & Cloud Engineering

************@*****.*** • 512-***-****

www.linkedin.com/in/markhayhurst?trk=contact-info

Hutto, TX 78634

Highly accomplished and experienced technology leader with strong background in IT operations, Infrastructure, Cloud Services, and Infrastructure Engineering, specializing in team leadership, process improvement, and operational excellence.

Proven track record of leading large-scale organizational transformations, optimizing infrastructure, and implementing cutting-edge cloud solutions to drive operational efficiency and cost savings. Excel at spearheading complex data center consolidations, achieving significant cost savings while maintaining the highest levels of system availability. Skilled in strategic planning, technology integration, and regulatory compliance, with focus on achieving and exceeding business objectives. Adept at building high-performing teams, fostering collaboration, and driving innovation to deliver exceptional results.

Areas of Expertise

Enterprise Infrastructure & Cloud Services

Strategic IT Solution Delivery

IT Operations Management

Strategic Planning & Execution

DevOps & Agile Methodologies

Data Center Consolidation & Optimization

Technology Adoption & Integration

Cybersecurity & Compliance Management

Team Leadership & Development

Cross-Organizational Partnerships

Program / Project Management

Continuous Improvement Initiatives

Professional Experience

Westomar Corp.

Independent Consultant (Austin, TX)

November 2018 — Current

As an Independent Executive Consultant, specializing in cloud technologies, data consolidation, and service excellence improvements. Bringing a wealth of expertise and a strategic mindset to drive organizational transformation. Excels in designing and implementing robust cloud strategies that align with business objectives, ensuring seamless migration and optimization of cloud environments. Adept at evaluating and refining service delivery models to boost efficiency and customer satisfaction. With a strong focus on consultative leadership, I provide insightful recommendations and lead projects to successful completion. My goal is to ensure businesses achieve their objectives through innovative solutions and best practices.

Advisor Group

Senior Vice President of Infrastructure and Cloud Services (Phoenix, AZ)

July 2018 — November 2022

Led design, enhancement, and management of infrastructure and cloud services for leading financial advisory network. Oversaw integration of Enterprise Service Desk, Telecom, and LAN/WAN services. Directed strategic consolidation of multiple Managed Service Provider Data Centers into hybrid on-premises and cloud environments, resulting in significant cost efficiency.

●Managed cross-functional teams to support infrastructure needs, ensuring robust, secure, and scalable solutions that align with organizational objectives.

●Achieved $10M in annual savings by consolidating data centers and optimizing infrastructure services.

●Spearheaded seamless integration of IT infrastructure and SaaS services for series of five broker-dealer acquisitions, ensuring continuity and enhanced service delivery.

●Streamlined infrastructure operations, improving system performance and reliability for vast network of independent financial advisors.

Charles Schwab Corporation

Vice President, Enterprise Middleware and Online Security Technologies (Austin, TX)

October 2008 — December 2017

February 2017 — December 2017

Managed software engineering teams for centralized Authentication and Encryption platforms, ensuring secure, efficient online operations. Oversaw consolidation of cross-enterprise technology teams, unifying login, authentication, and credential services to enhance system availability and simplify operations. Accelerated deployment of Transmit Security, a programmable authentication toolset, to improve client application security, usability, and market responsiveness. Built and led modern DevOps team to facilitate cross-functional collaboration, removing development obstacles and promoting platform adoption.

●Developed and executed comprehensive five-year technology modernization roadmap, transitioning legacy systems to cloud-based Platforms as Service standards.

●Implemented Apigee, a cloud-based API gateway platform, optimizing application development and delivery while ensuring controlled access to sensitive data.

●Executed large-scale recruiting initiative, expanding team from 30 to 120 staff within one year.

●Streamlined security and usability for client applications with adoption of Transmit Security, significantly reducing time to market.

●Modernized critical IT systems, leading to enhanced performance and reliability, aligning with long-term strategic goals.

●Scaled team by 300%, strengthening talent pool and positioning department for future challenges.

Interim Senior Vice President, Technology Infrastructure Services

(Phoenix, AZ)

March 2016 — February 2017

Led Infrastructure and Operations organization during transitional period, overseeing IT Operations, Workplace Technology, Mainframe/Distributed/Cloud Hosting, Telecom, Corporate Help Desk, and Global Market Data and Active Trader Production Support. Streamlined operations by enhancing Private Cloud capabilities and consolidating distributed platforms. Directed regulatory Data Center modernization project to establish geographically diverse, redundant alternative data center. Collaborated closely with cross-functional teams to maintain seamless service delivery during leadership changeover.

●Reduced shared distributed platforms from five to three, optimizing Private Cloud environment.

●Spearheaded regulatory Data Center modernization initiative, achieving enhanced redundancy and geographical diversity.

●Maintained continuity of critical IT services while facilitating onboarding of new Senior Vice President.

●Fostered team development and process improvement, ensuring operational excellence and high-quality team performance.

Vice President, Schwab Data Center Operations (Austin, TX)

June 2014 — February 2017

Managed comprehensive Data Center Operations, including Hardware Engineering, Corporate Help Desk, and Disaster Recovery. Spearheaded Release and Change Management, ensuring seamless transitions and updates across systems. Oversaw Patch and Currency Management, enhancing cybersecurity measures and regulatory compliance. Led Mainframe Operations, Batch Control, and Automation, increasing efficiency and reliability. Provided Production Support for retail-based technologies, such as Global Market Data and Active Trader Client platforms. Coordinated Monitoring efforts to ensure optimal performance and availability.

●Achieved unprecedented system availability, maintaining 99.99% across 1200 applications and 6 data centers for four years during extensive modernization.

●Slashed operating expenses from $325M to below $300M in one year through service management improvements, software rationalization, and strategic staffing.

●Expedited critical system patching from 120 days to 30 days for 25,000 servers, addressing cybersecurity and compliance requirements more efficiently.

●Facilitated seamless technology integration and Data Center migration following $1B acquisition, contributing to data center consolidation and system integration.

●Implemented monitoring and automation solutions, applying cost reductions to enhance system oversight and process automation.

Principal, Schwab Market Data Solutions (Austin, TX)

March 2012 — June 2014

Managed comprehensive operations for Development, Production Support, Quality Assurance, and Business teams within Market Data Solutions. Directed Active Trader Technologies platforms, ensuring robust backend support for StreetSmart Edge trading application. Addressed Market Data services during Options Symbology Initiative without impacting clients. Navigated OSI remediation, ensuring uninterrupted Market Data services for clients.

●Transitioned Market Data teams' methodologies to Agile and DevOps frameworks, achieving 100% system availability.

●Modernized trading platform StreetSmart Edge, resulting in improved client experience and decommissioning of legacy systems.

●Implemented new charting system designed for high-volume trading, supporting 50 million messages per second without downtime.

●Enhanced team development and operational processes, promoting cross-functional collaboration and continuous improvement.

Managing Director, Schwab Market Data Solutions (Austin, TX)

October 2008 — March 2012

Directed quality assurance and production support teams for Market Data and Trading Technology initiatives, ensuring continuous operational excellence and project alignment with business and technology goals. Oversaw modernization of proprietary Ticker Plant systems, enhancing capability to handle increased quote volumes, especially in options trading. Improved caching, storage, and distribution mechanisms within Market Data infrastructure, enabling real-time data consumption across client-facing channels and internal systems.

●Led transformation of fundamental market data systems for efficient integration and distribution of third-party data provider feeds.

●Enhanced Market Data infrastructure, resulting in optimized real-time data delivery to various platforms.

●Transformed market data systems, improving compatibility with multiple third-party data feeds.

●Established robust Production Support model, growing team from 3 to 10 members and instituting 24/7 support.

●Achieved record system availability with development and management of active-active data center model.

Additional Experience

Consultant, Active Trader / Market Data, and Trading Technologies, CyberTrader – a subsidiary of Charles Schwab (Austin, TX)

Consultant, MWH Global / Arthur Barnett / Centex Home Equity, (Dunedin, New Zealand / Dallas, TX)

Consultant, Nextel / Sprint through Amdocs, Inc (Champaign, IL / Kansas City KS)

Director of IT Support Services, Excel Communications, (Dallas, TX)

Senior Consultant, Premier Systems Integrators, (Dallas, TX)

Senior Consultant, Ernest & Young LLP, Middle Market Consulting Practice (Dallas, TX)

Education

Texas Executive Education - CIO Institute University of Texas, Austin, TX

Cox School of Business - Leadership, Change and Renewal Program Southern Methodist University, Dallas, TX

Psychology, Biology Harding University, Searcy, AR

Certifications

ISC2 - CCSP – Certified Cloud Security Professional (CCSP)

ISC2 – SSCP - Systems Security Certified Practitioner (SSCP)

AWS - Certified Cloud Practitioner

ISC2 - CC – Certified in Cyber Security (CC)

ITIL - IT Service Management / Excellence

CCNA – Cisco Certified Network Associate

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