Customer Service Rep, Data Entry
Resume:
DENISE
MOSLEY
*************@*****.***
Conyers, GA 30013
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CLERICAL SUPPORT PROFESSIONAL 20 + YEARS
Outgoing Clerical support or Data Entry experience overseeing multiple tasks. Hardworking professional committed to providing outstanding customer service and assistance. Adept at meeting deadlines without sacrificing accuracy in a fast-paced environment. Recognized for consistently surpassing customer expectations. Equally effective working independently or as a team player.
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PROFESSIONAL SUMMARY
GARY MARTIN HAYS & ASSOCIATES - Legal Intake Coordinator Lithonia, GA • 04/2023 - 03/2024
Streamlined the intake process by implementing efficient data entry and organization methods.
EMORY HEALTHCARE TRAVELWELL CENTER - Medical Secretary Atlanta • 09/2021 - 12/2023
AMEDISYS HOME HEALTH AGENCY - Patient Service Coordinator Duluth • 11/2020 - 09/2021
WORK HISTORY
Enhanced client satisfaction by providing friendly, empathetic, timely, and accuracy during client intake.
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• Handled 35+ calls per day in a fast-paced high-call-volume center. Coordinated interdisciplinary communication for smoother transitions between clients and legal professionals.
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• Updated records and documentation adhering to HIPAA guidelines Passionate and supportive to staff with extraordinary customer service to all.
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Provided administrative support for Travel Medicine, under the direction of Dr. Henry Ming Wu
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Ensured office activities complied with Emory policies and procedures
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Triaged and responded to incoming phone calls and daily emails and faxes
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• Efficiently maintained patient appointments for 9 providers
• Check-in/Check-out Front Desk lunch coverage
Prioritized, scheduled meetings, prepared agenda and meeting minutes
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• Processed insurance payments
Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within office setting
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• Created and maintained database and filing systems
• Ordered office supplies and monitored budget expenditures
• Answered 3 phone lines of 50 calls per day.
SKILLS
• Organization
• Dependable and Efficient
Verbal and written
communication
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• Call center - multi phone line
• Multitasking and Prioritizing
Interpersonal and Customer
Service
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• Initiative and problem-solving
Computer Software: Highly
skilled in Epic Practice
Management System including
Ambulatory, along with mobile
applications and portals:
MyChart, Care Link, IDX clinical
App, ECW, Athena. Proficient in
Microsoft Word, Excel,
PowerPoint, Outlook, Zendesk,
and many other hospital,
provider-based and general
office applications and machines.
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Www.eCPR.Certication.com
Online • 05/2024
CPR Adult, Child, Infant, AED,
Basic First Aid Certificate: ECPR
DEKALB TECHNICAL COLLEGE
Clarkston, GA • 01/1996
Private Investigation-Certificate
CENTRAL CATHOLIC HIGH SCHOOL
EDUCATION
Toledo, Ohio • 01/1979
High School Diploma
EMORY HEALTHCARE- INTERPRETATION AND TRANSLATION - Medical Secretary/Dispatcher
Atlanta • 02/2020 - 11/2020
DUKE CHILDREN'S AND WAKEMED CHILDREN'S CLINIC - Staff Assistant Durham • 11/2002 - 11/2019
Continuous employment in several administrative support roles.
• Performed accurate billing, numerical data entry for patient charges
• Scheduled 13 field staff clinicians for patient home visits Communicated with patients and staff team to resolve patient and clinician issues
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Monitored hospital census to assist with internal and external transfer of patients between hospitals and care centers
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• Ordered and maintained supplies
Answered department dispatch line, monitored, and assigned interpreters to patient units via direct call, voicemail, text, and email
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Scheduled in-house and agency interpreters to patient rooms and outpatient clinics
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Referred callers and relayed patient information to appropriate staff members
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• Daily use of Microsoft Office, Excel, Access, and Outlook
• Managed and updated the department database
• Processed 45 daily log invoices for billing
• Coordinated 12 International Interpreters calendar
• Operated standard Office equipment
• Placed orders and maintained office supplies and pre-printed forms
• Completed and reconciled purchase requisitions
Entrusted as main point of contact for Medical Director, Angelo Milazzo M.D and C. Milano, Director of Transplant Services
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Performed wide range of multitasking and time management skills for Departments of Children's Specialty and Heart Transplantation.
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Provided daily administrative support along with managing 9 physicians in pediatric specialty areas
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Effectively managed Epic patient scheduling templates to meet demands of division of cardiology, endocrinology and allergy- immunology
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• Greet patient and visitors
• Check-in/Check-out coverage of 25 or more patients daily
• Assisted with coordination of 60 + incoming referrals
• Insurance Verification
Managed various reports; patient appointment reminders, recall and missed patient appointments, outside test scheduling for x-ray, labs and other procedures
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• Answered/Route phone calls
• Mail and Fax distribution
• Chart filling
• Conference room scheduling
• Ordered lunch
• Ordered office supplies
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