Customer Service Special Events

Ralph Richard Zamarripa Jr.

Ada

Rancho Cucamonga, CA 91701

***********@*****.***

+1-909-***-****

I am Ada compliant. You will get tax credits for your business. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Mollys

Restraunt - Dover, NH

March 1990 to April 1996

Host

• Set and clear tables, take residents’ dining orders and provide the highest level of customer service.

• Review menus with customers

• Assist with the preparation, delivery and cleanup of daily meals, banquets and special events.

• Create a strong sense of teamwork with your colleagues and positive relationships with residents.

• Clean and sanitize carpet, tables, chairs, condiment containers

• Demonstrates competence and confidence in making sound effective decisions that benefit the guest and family.

• Ensures prompt, friendly service according to company guidelines.

• Facilitates a professional and ethical manner that is beyond reproach. Server

Front House Manger

Opened and Closed

Pos System

Cashiering

Night Manager

Red Roof Inns, Inc. - Manchester, NH

April 1986 to November 1990

1. Provide a excellent customer service.

2. Providing information to guests about hotel policies, services and amenities. 3. Responding to requests from guests.

4. Checking guest in and out.

5. Entering/changing reservation information on the computer system. 6. Posting charges to guest accounts.

7. Processing payments from guests.

8. Closing, balancing and making necessary corrections to guest accounts. 9. Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.

10. Completing various computer audit reports.

11. Listening for or anticipating and responding to guest complaints. 15. Operating hotel switchboard.

16. Maintaining daily logs.

17. Requires standing for long periods of time.

18.Doing restaurants audits for the days

19.Making sure the Maids have their schedules set up 20.Having the Call time for Guests that have to wake up National Democratic Party

Hart for President - Manchester, NH

January 1980 to December 1982

Brown Staff I did all things that pertained to the get out the vote Gary Hart for President

Manchester, NH

January 1980 to December 1982

Open Office -

Clerical Duties

Getting all things Volunteers, Staff ( there was only 3. Staff Assignments

Get out the Vote

Knock on Doors

Poll / Watchers and Getting People to the Polls

Education

Bachelor's in Communications

California State Polytechnic University-Pomona - Pomona, CA February 1976 to June 1980

Skills

• Microsoft (2 years)

• Key Holder (5 years)

• On-Site (2 years)

• Customer Service (10+ years)

• Front Desk (5 years)

• Front Office (5 years)

• Guest Service (10+ years)

• Reception (2 years)

• Profit & Loss (2 years)

• Training & Development (2 years)

• Loss Prevention (3 years)

• Kitchen Management Experience (2 years)

• Budgeting (5 years)

• Employee Orientation (5 years)

• Event Planning (2 years)

• Interviewing (5 years)

• Office Management (5 years)

• Public Relations (10+ years)

• Recruiting (2 years)

• Payroll (5 years)

• Sales (10+ years)

• Food Safety (2 years)

• Catering (1 year)

• Personal Assistant Experience (5 years)

• Human Resources (5 years)

• Merchandising (5 years)

• Microsoft Office (2 years)

• Logistics (5 years)

• Fundraising

• Pricing

• Events Management

• Data collection

• Accounting

• ADP

• Account reconciliation

• Accounting

• Windows

• General Ledger Accounting

• Social Media Management

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