Accounts Payable Customer Service

Kristina Bruce

Phone: 623-***-**** * ********@*****.***

PROFESSIONAL SUMMARY

Quality-focused, committed to approaching administrative tasks with tenacity and attention to detail. I have the ability to go above and beyond basic administrative tasks and take on multiple projects at once with an excellent work ethic and strength in boosting company morale. SKILLS

Excellent communication skills Resourceful

Results-oriented Quick learner

Self-directed Filing and data archiving

Accurate and detailed Critical thinker

Schedule management Dedicated team player

WORK HISTORY

Accounts Payable, 10/2022 to 04/2024

IMA Financial Group

• Interact professionally and timely with IMA associates via email and phone to obtain critical information needed to process transactions and issue ACH payments.

• Process transactions for insurance policies to carriers in high volume with accuracy and efficiency to prevent insurance cancellations and financial loss.

• Assist with other agency related tasks such as carrier discrepancies, account reconciliations, and aged receivable related items as requested.

• Monitor customer accounts and general email inbox, issue ACH payments, reconcile and file bank payment reports, process invoices and assist with special projects. STAR Advocate, 12/2016 – 07/2022

Celebrity Cruises

• Process a high volume of complex transactions for all reservation and group types for STAR accounts to serve as a one stop desk. Regularly making decisions regarding the appropriate level of financial compensation that may be warranted to ensure continued guest satisfaction this pertains to negotiating refunds, special faring and the issuance of Future Cruise Certificates, Letters of Credit, Onboard Credits, and amenities.

• Resolve travel agent complaints by finding acceptable solutions or explaining policies or procedures.

• Facilitates all STAR sales and service transaction types including: creating FIT/Group bookings from available sailing inventory, adding, amending or canceling products in guest booking, processing payments/refund requests, research penalties held, missing funds and issue future cruise certificates.

• Review rates for staterooms, air gateways, hotel packages, cruise only transfers, taxes and fees, air schedules, and other company product offerings with consideration of Group inventory.

Team Lead 10/2014 to 11/16

International Cruise and Excursions – Scottsdale, AZ

• Outbound RCI and USAA cruise package sales and customer service

• Team Lead Inbound USAA cruise package sales and service

• Cruise booking, customer service, processed payments and refunds

• Outbound calling for VP for business and guest cruise retention EDUCATION

High School Diploma: 2006

Wichita South High School

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