Customer Service Team Members

AUDREA M. LEVETT

MORROW, GA *****

678-***-**** • ************@*****.***

Results-driven and detailed oriented professional with a solid foundation in analytical processes, methodologies, leadership, and management on case/data projects.

Articulate communicator skilled in working closely with patients, building business partnerships with all levels of team members, and collaborating with team members.

Demonstrated and flexible problem solving, analytical, and decision-making skills with the ability to identify issues and risks, and develop proven solutions.

Case Management

Patient Care

Organization

Quality Assurance

Vital Signs Measurement

Customer Service

Training and Mentoring

Communication

Scheduling

Data Management

MS Office Suite

Patient Preparation

Problem Analysis/Resolution

Medical Terminology

Electronic Medical Records

Professional Experience

Laboratory Corporation • Decatur, GA • November 2023- Present

Lead Phlebotomist

Responsible for monitoring and coordinating the workflow of the phlebotomy section of the inpatient and/or outpatient laboratories assigned by redirecting personnel resources to ensure the smooth care of patients.

Assists in overall daily operations of the section, which includes scheduling, ordering, stocking and managing supplies;

·Organizes and assigns workload for AM/PM collection/monitors inpatient and outpatient areas;

Monitors turnaround time of AM/PM connection process and recommends enhancements;

Receives feedback from Manager/Supervisors regarding quality of specimens collected;

Reports appropriate feedback to

Manager/Supervisors, and relays instructions to phlebotomists as required to enhance the quality of specimens;

Receives and resolves problems and complaints associated with inpatient/outpatient blood draws. And reports to Manager/Supervisor.

Reviews and investigates non-conformities with service goals;

Collaborates with staff to identify and emanate barriers to meeting service commitments as directed by section Manager/Supervisor;

Assists the Manager/Supervisor in recruiting, hiring, evaluating and performance reviews of staff;

Evaluates workflow and initiates changes to keep patient wait time to a minimum and expedite process;

Provides administrative support to Supervisor.

Jencare Senior Medical Center • Atlanta, GA • March 2018- Present

Team Lead, Medical Assistant

Provide customer service to all internal and external customers (including patients and other ChenMed team members) at all times.

Record patients' medical history, vital statistics and information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Assist cardiologist with performing heart monitors, EKG’s, and blood pressure monitors

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Authorize drug refills and provide prescription information to pharmacies.

Clean and sterilize instruments and dispose of contaminated supplies.

Show patients to examination rooms and prepare patients for the physician.

Explain treatment procedures, medications, diets and physicians' instructions to patients. Help physicians examine and treat patients, handing the physician instruments and materials or performing such tasks as giving injections or removing sutures.

Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.

Perform VPT, ABI’s, and Spirometry’s

Use the ChenMed Rx system to dispense patient medication(s).

Ensure accuracy of medications provided to patients.

North Atlanta Primary Care • Suwanee, GA• March 2015- March 2018

Medical Assistant

Reported to clinical coordinator and/or practice administrator.

Handled phone system and appointment calendar.

Cleaned outpatient rooms and disposed of medical waste.

Administered patient blood and urine samples and prepared for lab processing.

Performed nursing procedures under supervision of physician or physician assistant.

Assisted in examination rooms.

Escorted patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.

Gave instructions to patients as instructed by physician and/or physician assistant.

Ensured all related reports, labs and information was filed and available in patient’s medical records prior to their appointment.

Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.

Triage and process messages from patients and front office staff to physicians and physician assistants.

Maintain all logs and required checks (I.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change etc.).

All other duties as assigned by clinical coordinator or practice administrator.

World Class Cuts and Styles • Decatur, GA• 2011- Present

Cosmetologist

Maintain appointment calendar.

Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hairstyles.

Demonstrate and sell hair care products and cosmetics.

Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.

Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.

Keep workstations clean and sanitize tools such as scissors and combs.

Apply water, setting, straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curls hair.

Administer therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions.

Relicare, LLC • Atlanta, GA • 2013- 2014

Non-Medical Transportation Driver

Efficiently collected and transported various passengers and individuals from their point to their respective destinations with complete safety.

Maintained an exceptional driving record while transporting patients to and from medical and non-medical appointments.

Maintained systematic records regarding the passengers picked and transported; overall fuel charges, total mileage covered, maintenance charges, etc.

Assisted the other senior transport drivers in deciding and planning the traveling routes, considering the passenger needs, least traffic conditions, etc.

Provided prompt, reliable and accurate information to customers.

East Atlanta Family Medicine • Decatur, GA• 2010- 2013

Medical Assistant

Assisted with mentally disabled patients.

Distributed prescribed medication to patients, as directed by medical staff.

Administered vaccinations, TB skin and peak flow tests, urinalysis, drawing of blood, hematocrit and EKG testing, as directed.

Provided customer service by checking in/out patients.

Created New Patient Charts.

Verified patient insurance information.

Entered immunization information into computer systems.

Scheduled patient appointments.

Processed patient referrals.

Handled triage calls for appropriate personnel.

Organized medical records on EMR systems.

EDUCATION

Sanford Brown College – Atlanta, GA 2011

Diploma- Medical Assistance

Certified Phlebotomy Technician 2023

National Healthcare Certification Organization (NHCO)

Expires 8/31/2025

Contact this candidate