Customer Service Billing Specialist
Resume:
Leslie Wolfe
Lake Charles, Louisania
**********@*****.***
PRO FESS IO NAL SU M MARY
Service focused manager/lead with 5 plus years experience that is dedicated to giving each person a positive experience to promote loyalty and repeat business. In addition to management, 10 plus years as a CPC certified codes and billing specialist that specializes in coding, payment processing, and insurance claims. Proven track record with interfacing with multiple departments to ensure driven positive business impact. Being motivated, dedicated, and a quick learner I am looking forward to a challenging opportunity which will expand my abilities and enhance my opportunities to add value to my job performance. As well as highlight my extended skills including those in sales and management
EDUCATION & CER TIFI C ATIONS
Lebanon High School Oiploma 1994
Russell County Vocational School CNA Certification 1994
Russell County Medical Center BLS
National Business College Billing/Coding Associates Degree 2000
Instructor for BiIIing/Coding at National Business College 2000-2003
AAPC-CPC Certiflcation (OO080463)
Mosby Dickenson Realtor Licenses 2O21 {022*******)
LA Alcohol Beverege Ordinance Card
LA Video Draw poker Employee card - Tech 1 (V000025023)
S KILL S
ICD-10-CPT. Time Menagement. Compliance. HIPAA Regulatlons
Technlcal Skllls. Intrapersonal Skills. Security protocols. Admlnlstratlon Skills
Mentoring. B2B. Transaction Accuracy. Data Entry
Organizotlon/ProJec Computer software Gaming Machine Operations. POS System
Strateglc Thlnklng Proposal Writing. Gaming Regulation. Chart audits
Merchandise Replenishing College Instructor Medical Terminology Team Leadership
Financial Analysis. Budgeting. Claim Processing. HCPCS Level II
Management Skills. Networking
Team Work. Property Appraisal
Negotietion Skills. Photography
Multi-basking. Advertislng/Marketing
Networking. Social Media Platform
MLS Database. Market Analysis
Intraoffice. CRM
PRO FESSI ONAL EXPERIENCE
Vegas Magic Casino - Cashier- November - August 2024
Provided exceptional customer service handling transactions with focused and prompt resolutions. Collaborated with security team to enhance loss prevention strategies. Successfully balanced and reconciled daily transactions without discrepancies and executed anti money laundering protocols. Verified and redeemed gaming tickets for cash. Increased customer satisfaction through hands on interactions with a professional demeanor with accountability. Executed the POS system with ease. Trained and became certified as a tech 1 to solve issues with machines.
Waffle House - Server - May - Sept 2023
Food and Beverage Services, Energetic, assured customer satisfactlon with ease, Menu and Order Memorlzatlon, Payment Processing, Tlme Manegement, Task Prioritization, Team Collaboration.
Statewide Remodeling - Project Scheduler - May - August 2023
Approached and engaged potential customers in an event or retail store setting. Inltiate conversation and help customers arrange free In-home consultations on a product of thelr choice. Perform demonstration technlques for bathroom remodeling. Promote our company products and servlces to prospectlve and existing clients. Provlded excellent customer service.
Uptown Properties - Realtor - April 2022 - Dec 2023
Served as Onsite Sales Consultant. Created Realtor and Buyer Incentives and Strategies wlth Agents, Builders, Sellers and Buyers. Produced a steady flow of New Sale Leads through personal referrals from satisfied clients. Personal Marketing 'Website. Professlonal Photography for MLS. Welcomed and Trained new realtors as they came Into agency. Contract writing and negotiations. Medator between all parties to ensure closing of contract.
Flying J - Shift Lead - Feb 2022 - Jan 2023
Shift lead with track record of working well under pressure and resolving any customer or equipment issues that would arise. Excellent customer service skllls. Multi-tasking Skllls. Scheduling ond Planning. Probiem Solving. Inventory Management. Team Leadership Skills. End Of Shift Reconciliation of Cash Drawers. Store Maintenance
VA Mountain Realty - Realtor/Executive Assistant - 2021 - April 2022
Served as Onsite Sales Consultant. Created Realtor and Buyer incentives and Strategies with Agents, Builders and Buyers. Produced a steady flow of New Sale Leads through personal referrals from satisfied clients. Personal Marketing of Website. Professional Photography for MLS. Welcomed and trained new realtors as they came into agency. Contract writing and negotiations. Medator between all parties to ensure closing of contract. Acted as a polnt of contact between clients and realtors. Managed information flow in a tlmely and accurete manor. Managed Brokers calendars, Made travel accommodations. Collaborated information for internel and external communlcatlon. Screen and dlrect phone calls. Organize and maintain office filling system.
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