Customer Service Representative
Resume:
J. DOUGLAS PULVER
Valrico, FL 33594
Mobile: 727-***-****, Office: 813-***-****, *******@*****.***, **************@*****.***
OBJECTIVE: Seeking a challenging career opportunity with a forward-thinking progressive company that
rewards achievement, dedication and perseverance. My diversity in ventures and new businesses,
provide an entrepreneurial spirit with expertise in worldwide Call-Centers, Public Companies and
to be able to provide the best in Management, Disclosure, Compliance, Safety and Customer
Service along with closure of sales. I can motivate staff and educate all from years of experience
and trials sand ventures.
WORK EXPERIENCE:
12/01/2023 through 04/16/2023
BBA AVIATION: (FBO) Signature Flight Support, (PIE) Clearwater St Pete INTL Airport
CSR) CUSTOMER SERVICE REPRESENTATIVE.
Performed all in Office services and duties of the Airport Pad, and Gates with regards to Tenants, Inbound and outbound Private planes, jets, and flight schools. As A CSR; I ran the front desk which entailed; Customer Service, Billing, Accounting, Data input, Catering and alcohol details, with flight Coordination, cash-0ffice, inbound calls from Pilots and FBO (Flight Aware) I would Delegate, Fuel Services, Wing walking, Order Flight -Ops to do repairs on Allegiant Airlines tugs and pad equipment, rental car placements and Reservations, limo services to the pad to assist the Pilots and Private Clients with any and all their VIP needs. This would also include Crew car services, Rentals, Shuttles, and Hotel arrangements. I passed and certified hundreds of in-house University classes on airport regulations, Safety, Equipment, fire, Haz-mat, FAA, SIDA, minor plane avionics, fuels, Dispatched Line Techs for services to Jets, etc.
ALLEGIANT AIRLINES & TRAVEL COMPANY LAS VEGAS NV
10/10/2021 through 01/15/2023, GROUND OPERATIONS AGENT (GOA); COMMERCIAL
As a, Allegiant Airlines (Allegiant Travel Co) Ground Operation Agent: I meet all FAA
Requirements for Security, Safety and Operations, Certified Operator of Forklifts, Tugs, Belt
Loaders, Commissary Lead, Catered Planes, alcohol/food-BOX-Trucks Operator, Had Leadership ESCORT and SECURITY CLEARANCE for all areas of the (PIE) Airport, Haz-Mat. DHS, & TSA Cleared. I
Certified in hundreds of in house-university-online classes for all aspects of airport Operations.
2015-2021 RESIGNED (still own public company) 11705 Boyette Rd. Suite 437 Riverview FL 33569
CEO/PRESIDENT, SEC, SOLE DIRECTOR
CEO, Chair, Sole Director; Public Company; Trading Symbol (NSRS)
Managed North Springs Resources Corp and all aspects of running a public company, including Joint-
Ventures, Contracts, Marketing, Advertising, Legal, FINRA, SEC, DTCC, Accounting, Capital Raises,
Product Development/Sales, Public Disclosure, Compliance, Press Releases; as well as answering to
Shareholders, CEO’s, Bankers and Investors at every level.
2017 -2018 Merchant eSolutions of CO. Independent Sales Agent ********@**************.*** sold
merchant services and equipment.
1990 – PRESENT The James Douglas Group, Inc. Riverview, FL
President /Owner
Manage all aspects of running this consulting firm. JDG. Provides the public vehicle/entity for a
private company to merge with and jointly go to market, where the new company stock will trade
on “OTC Markets,” NASDAQ Small Cap, AMEX or Bulletin Board stock exchanges. JDG
manages the companies from inception to finish, which also supplies the companies with
assistance in Legal, Accounting, Audits, Transfer Agents, Market Makers and market Support for
the newco’s transition to market. I have been a consultant for twenty years and have accumulated
sources and resources that come only with years in the field of this business. JDG has repeat
clients and trust in the industry. I have funded, founded and started new businesses with products
or services and have prevailed in the consumer markets worldwide.
2003 – 2007 Bionic Products Corp.
Director/V.P. Investor & Broker Relations (a public company, symbol BNPD) Henderson, NV.
• Serve as an advisor on the Board of Directors. Manage the daily operation of the public
company relating to all aspects of Legal, Accounting, Transfer Agent and Clearing
Oversight. The president, directors, consultants and I present joint venture opportunities
to the board. I write, edit and disseminate press releases for the company on the business
wires and Reuters to inform the public and the shareholders as to the intentions of the
company and its management. We hold exclusive contracts with manufactures of
pharmaceuticals that will be providing maintenance drugs for hospitals, hotels,
pharmacies and social services agencies for Caribbean and third-world countries. We
have a relationship with the undersecretary of the Dominican Republic that we utilize to
create jobs and to bolster tourism for the country.
• Purchased a call-center in San Jose Costa Rica for $150,000 to “farm-out” or contract
services for client companies in the US. Had 6 employees that were multi-lingual, and
university educated. These employees were to handle inbound calls for sales of Viagra
and other medical test kits for aid’ sand other illnesses.
•
1999 – 2000 J. Douglas Group, Inc. 200 Sanford Ave. Sanford FL, Owner / President
Managed and trained ten employees to be Investor/Broker Relations Representatives to outbound
call brokers/investors and inform or educate new and old brokers regarding the client companies.
we represented. Designed training and bonus programs for achievements and awesome customer
service.
EDUCATION
College and University classes at many over 30 credit hours non-matriculated
MCC/General Business, RIT/Marketing, UCF/LAW, HCC/Certification of Private Investigator
2/1997 – 11/199 The Publishing Company of North America, Orlando, FL
Sales Account Executive – Business Development, Ad Layout, Receivables
EASTMAN KODAK CO.
1984-1996 MARKETING MANAGER; (MEC) Marketing Educations Center, East River Rd. Rochester NY, 14467
PROCUREMNT AGENT for Engineers, and Scientists Research Labs, Lake Ave, Rochester, New York
14450
Marketing Support Operations Manager– Technical Information Representative, Premium Liaison
• Responded to telephone and written inquiries on over 55,000 Kodak products and
services for the office of the CEO.
• Applied proving and troubleshooting skills to effectively secure proper information for
sales, service and practical application on professional and consumer goods.
• Utilized soft-selling skills to solicit incremental sell-through of Kodak imaging products.
• Qualified and coordinated sales leads for premium products.
• Provided specialized support to most Kodak sales and marketing groups through
photographic experience and Kick- net database. Selective Interviewing Team/Hiring
team members for the Worldwide Call-Centre.
1985 – 2/1990 Eastman Kodak Company
Research Labs, Lake Avenue Rochester, New York
Site Operations – Procurement, inventory control for Engineers, Scientists, and Researchers,
PHOTOGRAPHER
EDUCATION:
2015 Florida Investigative Services / Private Investigator (HCC)
1995 – 1996 University of Central Florida
Pre-law
1990 – 1995 (SUNY) Monroe Community College
Marketing Degree Program A.A.S. 3.0 G.P.A.
1985-1987 (SUNY) Monroe Community College, RIT
Business Major (Sampling)
1986 Bryant & Stratton Business Institute
Real Estate Licensing Program (Sales Agent)
1978 Rush-Henrietta High School
Diploma, Business Major
PROFESSIONAL SEMINARS / COURSES ATTENDED:
2015 Private Investigator Class (HCC) CC- Intern 40 hours
1989 Writing skills upgrade for Press Releases 18 hours
1993 MEC – Effective Feedback Seminar offered by Wordsmart, Inc.
1992 Specialized Training – Photo CD Technology and Applications for Kodak Electronic Imaging
Products.
1992 Color Theory Instruction of Photo CD Development
1991 Kodak Marketing Education Center – “Quality Leadership Process”
1991 Kodak Marketing Education Center – “Data Show Display Maker – Specialist Training”
1991 Kodak Marketing Education Center – Photo Lab Procedures, Color and Black & White
Printing and Enlarging on Kreonite, Refrema and Royal Print Processors
1989 Kodak Technical Education Resource (TER) IBM-PC orientation, IBM-DOS orientation
1989 (SUNY) Monroe Community College – Writing Skills Upgrade
1988 Kodak Marketing Education Center – “The Art of Giving Quality Service”
ACCOMPLISHMENTS:
• Selective Interviewing Council – Qualify, interview, and hire individuals to the product
information group team through the “STAR” process
• Coordinator – Lead generation group. Developed a sales-lead qualification process for
premium products, 1992
• Developed and initiated peer recognition incentive program for 150 marketing support
associates, 1992
• Received: Certificate of Appreciation (CID), July 1991
• Received: RSSD Quality Award 1989
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