Human Resources Specialist
Resume:
Desired Job: Human Resources Specialist
Desired Location: Open Depending on the Area
Citizenship: USA
Availability: Mon - Fri 7 am to 5 pm
CINTHIA SEA
**** ******** **, **********, **** Virginia 304-***-**** ******.***@*****.*** LinkedIn PROFILE SUMMARY
A seasoned HR Specialist with a demonstrated history of successfully implementing strategic HR initiatives to enhance organizational performance. Proficient in talent acquisition, retention, and professional development, with a focus on cultivating positive workplace environments. Skilled in all facets of HR operations, including employee lifecycle management, benefits administration, and policy formulation, paired with a knack for overseeing purchasing card reconciliation and processing invoice payments for account payables. Recognized for pioneering recruitment approaches and engaging training programs, paired with a knack for providing strategic counsel and mentorship to teams, aiming to optimize recruitment outcomes. Actively seeking opportunities to apply expertise and drive the advancement of progressive organizations.
PROFESSIONAL
SKILLS
• Team Training & Leadership
• Employee Lifecycle Management
• Process Improvement
• Key Relationship Building
• Staff Performance Enhancement
• HR Policy Interpretation
• Human Resources Management
• Data Analysis & Reporting
• Standard Operating Procedures
• Conflict Resolution
• Strong Communication
REFERENCES
Jill L Hickman (Maj)
WV Air National Guard
****.*.*******.***@****.***
Bobby Cales (Colonel)
Natural Resources Law Enforcement
*****.*.*****@**.***
Trina Sweeney
Administrative Service Assistant II
State Government
*****.*.*******@**.***
Trisha Sweeney
Office Administrator
Dermatology Centers
*********@***.***
Sandra Harrah Esq
Deputy Director
Office of The Inspector General
******.*.******@**.***
PROFESSIONAL ATTRIBUTES
• Payroll Expertise: Demonstrated proficiency in managing payroll processes accurately, including calculating wages, taxes, and deductions.
• Benefit Administration: Extensive experience in coordinating employee benefits, such as health insurance, retirement plans, and other perks, for compliance with relevant regulations and optimizing employee needs
• Civil Service Register Management: Proven ability to navigate civil service regulations and procedures, including maintaining the civil service register, conducting examinations, and managing candidate pools effectively
PROFESSIONAL EXPERIENCE
Health & Human Resources Specialist Dec 2023 - Present Office of Inspector General
Salary: $19 / Hour
Hours per week: 40
Supervisor: Sandra Harrah
Supervisor’s Contact: 304-***-****
• Spearhead advanced administrative oversight and coordination of the Nursing Home Program (NHP) within the Office of Health Licensure and Certification (OHFLAC), ensuring seamless operations and compliance with federal and state regulations
• Assume primary responsibility for first-level triage of complaints and facility-reported incidents, employing independent judgment to ensure timely compliance with Centers for Medicare & Medicaid Services (CMS) regulations.
• Drive problem resolution initiatives, navigating highly complex individual situations and sensitive legal matters
• Conceptualize and prioritize assignment levels for complaints and incidents, acting as a pivotal liaison between the NHP and external agencies to facilitate appropriate referrals and maintain regulatory adherence
• Review, edit, and approve all plans of correction (POCs), ensuring alignment with NHP standards and entering approved POCs into the ASPEN-Oracle Database for CMS survey tracking
• Diligently review and attach all credible evidence submitted to ASPEN, maintaining meticulous records and compliance documentation
• Collate and enter information from CMS 671 forms into ASPEN, liaising with facility administrators for additional details as required, ensuring comprehensive and accurate data entry
• Generate and analyze reports, interpreting data to evaluate program compliance with CMS requirements. Collaborate on policy and procedure revisions, leveraging insights to enhance program efficacy and regulatory compliance
• Contribute to the development and implementation of policies, procedures, and agency guidelines for clerical performance, fostering a culture of excellence and accountability within the organization CERTIFICATIONS
& TRAINING
• Technical & Occupational Certificate
• Certificates in Medical Billing, Coding,
and Medical Transcription
• Student of the Year 2009
AFFILIATIONS
• SHRM -National Member
• IPMA – National Member
• ATD – Association for Talent
Development – WV Chapter Member
Management Analyst GS12
Department of Défense - Défense Health Agency –Augusta, GA May 2023 – Oct 2023 Salary: 82.830
Hours per week: 80
Supervisor: Patricia Hammond
Supervisor’s Contact: 706-***-**** / ************@*****.***
• Managed Medical Expense and Performance Reporting System (MEPRS) activities, overseeing Défense Travel System (DTS) and ATAAPS for financial oversight
• Provided tier 2 and 3 help desk support for the MEPRS Program to 129 Medical Treatment Facilities worldwide, including database administration, server system configuration, and personnel/expense data analysis
• Offered tier 2 help desk support for Expense Assignment System (EAS) to 129 Medical Treatment Facilities globally, encompassing server system updates and data quality assurance
• Designed a program's strategic education and training plan, arranging coursework to improve skill development
• Worked together at Army, Air Force, and Navy medical facilities to support the Financial Management Information System (FMIS) with business/data plans, training, and policy development
• Analysed cost accounting expense and workload data to establish universal medical billing rates
• Contributed knowledge and insights to work groups like the Financial and Performance Reporting System Improvement and the Quadruple Aim Performance Process
• Developed cost accounting policy, guidance, and standard operating procedures (SOPs) for DoD programs to align with mission objectives
• Served as a subject matter expert of the cost accounting program, ensuring accurate reporting of personnel, workload, and financial transactions across military medical and dental treatment facilities
• Implemented qualitative and quantitative methodologies to enhance organizational productivity and efficiency
• Led the yearly JKO System Cyber Security course to strengthen data security and cyber resilience
• Drove system improvements and guided data collection methods for the Military Health System (MHS) through the organization of meetings and conferences, maintaining trustworthiness with a Government Travel Card and strong Security Clearance Health & HR Specialist Senior/Deputy Director Grade 15 Office of Inspector General – Charleston, WV Sep 2021 – May 2023 Salary: 56,978
Hours per week: 40
Supervisor: Casey Perdue
Supervisor’s Contact: *****.*.******@**.***
• Directed administrative tasks to streamline processes, including separations, retirements, terminations, and fitness determinations
• Coordinated staff meetings, conducted comprehensive timecard reviews, and organized training initiatives, culminating in heightened productivity and operational excellence
• Created a new employee appraisal procedure for a team of six workers, encouraging fairness and constructive feedback to boost team satisfaction
• Oversaw agency hiring activities with attention to compliance with state and federal regulations and Medicaid policies
• Enforced privacy and data protection laws strictly, paying special attention to issues involving personally identifiable information (PII), following regulations, and reducing the chance of data breaches
• Developed comprehensive guidelines, instructions, and standard operating procedures to improve processes and minimize errors effectively
• Produced detailed reports and collaborated closely with management directives to facilitate informed decision-making processes
• Maintained daily updates for the West Virginia (WV) Cares agency website, ensuring accuracy and timeliness in reflecting procedural changes, provider updates, upcoming training sessions, and other pertinent information
• Assisted in streamlining candidate screening procedures for state government interviews, creating attractive job ads, and refining position descriptions in conjunction with leadership to choose qualified candidates immediately Health & Human Resources Specialist Grade 13
Office of Inspector General – Charleston, WV Mar 2021 – Sep 2021 Salary: 47,740
Hours per week: 40
Supervisor: Angela Petry
Supervisor’s Contact: 304-***-****
• Conducted investigations to determine individuals' eligibility based on State and Federal criteria, including comprehensive criminal background checks
• Evaluated records to identify disqualifying offenses in alignment with State and Federal regulations and Medicaid policy guidelines
• Coordinated the updating of databases, accuracy in applicant/provider-specific information, and managing State and Federal sex offender registries
• Progressed to the position of Deputy Director, showcasing proficiency in critical thinking, time management, and system management, including daily FAQ entry
• Upheld the utmost security and confidentiality in safeguarding sensitive criminal record data regulated by the Federal Bureau of Investigations ADDITIONAL EXPERIENCE
Accounting Assistant II Grade 11
Kanawha Valley Community & Technical College – West Virginia Aug 2013 – Oct 2013 Salary: 2171 Monthly
Hours per week: 37.5
Supervisor: Michelle Bissell
Supervisor’s Contact: ********.*******@************.*** / 304. 205-6606
• Performed various administrative tasks to support the accounting department, including filing, photocopying, and organizing financial documents
• Streamlined financial operations by efficiently managing student payments and refining accounts receivable processes using the Banner finance system
• Showcased expertise in state government financial procedures, ensuring financial compliance through strategic business acumen HR Generalist I Grade 12
West Virginia Department of Transportation – Charleston, WV Mar 2016 – Mar 2021 Salary: 44,398
Hours per week: 40
Supervisor: Teresa Maynard
Supervisor’s Contact: 304-***-****
• Started the Department of Transportation in March 2016 then promoted to Payroll Assistant in December 2013 to March 2016 and Administrative Service Assistant in March 2021.
• Supported agency Director in overseeing budget management, financial reporting, expense monitoring, Kronos timekeeping, fleet inventory handling, purchasing, and travel transactions
• Supervised Iron Mountain record coordination, employee transactions/paperwork, job announcements, interviews, FMLA, and WV OASIS invoice processing
• Administered training and backup support and conducted NeoGov applicant reviews with coding as directed by the agency
• Handled multi-line phones, composed correspondence, scheduled travel, and demonstrated proficiency in HRM, App Xtndr, Remis, Mainframe, and EPM within the WV OASIS system
• Served as the agency's EEO Officer, Payroll Benefits Coordinator, and Records Manager and directed agency policies, laws, regulations, and procedures
Administrative Service Assistant I Grade 10
Miners Health Safety & Training – Charleston, WV Apr 2015 – May 2016 Salary: 37,236
Hours per week: 40
Supervisor: Marti Sigmon
Supervisor’s Contact: 304-***-****
• Oversaw daily procurement and purchasing operations across four regions and the Charleston office, ensuring thorough invoice reconciliation and alignment with WV State Purchasing Cards.
• Provided backup support for payroll functions and managed BAS and PEIA Health Insurance administration.
• Directed employee payroll and benefits, maintained records of daily deposits for the Charleston office, and assisted the Director in drafting memos for staff and Commerce.
• Managed purchasing procedures, research, reconciliation, transactions, and data validation.
• Participated in annual conferences such as State Agency Workers’ Compensation and EEO to stay abreast of program advancements. Held the WV OASIS Purchasing Card for over two years.
Administrative Service Assistant I Grade 10
Miners Health Safety & Training – Charleston, WV Dec 2013 – Mar 2016 Salary: 27,900
Hours per week: 40
Supervisor: Greg Norman
• Web and Benefits Coordinator, completed 18 relevant courses at WV State University, and contributed to the agency by crafting job descriptions for Mainframe postings.
• Managed Workers' Compensation claims for 5 regions, conducting thorough audits of employee hours to ensure accurate wage data.
• Collaborated on budgeting, accounting, HR inquiries, HRIS management, and the drafting of memos for agency and regional offices during payroll transitions and events.
• Oversaw all aspects of HR, including salary management, benefits administration, tax deposits, and check re-deposits, while providing high-quality administrative support with comprehensive policy and procedural knowledge.
• Supervised intra-governmental transfers, conducted reconciliation of WV Oasis Purchase Card transactions, and validated WV-11 records for multiple regions and the Charleston office, all while maintaining the precision of payroll and HR correspondence. Bachelor of Arts
WVU Tech Current
Some college (No Degree)/Criminal Justice
WV State University
GPA: 2.0
Medical Information Specialist
Carver Career Center, Charleston, WV
Completion of a 1250-hour program
SHRM Certification
Bridge Valley. Charleston, WV 2020
GPA: 3.0
Completed 12 Instructor-Led Virtual Classes, totalling 36 hours Certified Nursing Assistant
Summers County Career Centre, Hinton, WV 1992
Completion of a 540-hour program
Credits Earned: Semester Hour
GPA: 4.0
EDUCATION
Personnel Assistant Grade 9
Bureau for Child Support Enforcement DHHR – Charleston, WV Apr 2011 – Aug 2013 Salary: 1792 Monthly
Hours per week: 40
Supervisor: Tammy Bradshaw
Supervisor’s Contact: 304-***-****
• Monitored the whole hiring process, including the processing of applications, candidate notifications, procedures, and timely updates
• Guided onboarding for new hires, providing policy guidance and overseeing compliance checks, enhancing organizational efficiency
• Carried out comprehensive audits of BCSE cases, retaining financial integrity, answering review requests right away, and improving case management processes
Front Desk Coordinator
Charleston Eye Care LLC – Charleston, WV Nov 2010 – Apr 2011 Salary: $12.00 per hour
Hours per week: 40
Supervisor: Brandi Green
• Organized patient inquiries and maintained precise check-in/check-out procedures to optimize both patient satisfaction and office
• Pioneered a comprehensive call and email tracking system, generating data-driven monthly reports for senior management.
• Verified patient identities, collected payments accurately, and administrative processes, enhancing financial stability and operations
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