Customer Service Accounts Receivable

Professional Summary

Skills

Work History

Education

Certifications

SѡюѐђѦ Kіћє

**** **** ****** **, **********, NY 14425 • 585-***-**** • *********@*****.*** AWG/Collections with 12 years experience. Areas of expertise include strong customer service skills. History of being an effective team member with full understanding of the team needs. Well-versed in using Excel to create and update tracking spreadsheets.

Private Collection Agency (PCA) has there own software strong skills on DMS/Titanium System Document scanning

Highly dependable

Fast learner

Customer service skills

Data entry

Team leadership

Self-motivated

Strong verbal communication

Extremely organized

Clerical support

AWG/Debt Collector, 12/2006 to Current

Conserve Accounts Receivable Management – Fairport, NY Coached new employees on administrative procedures, company policies and performance standards. Answered and managed incoming and outgoing calls while recording accurate messages. Managed hundreds of accounts receivable accounts.

Trained new employees on our own software.

Answered telephone inquiries from the public.

Performed general office duties, routing telephone calls or messages to appropriate staff, typing, handling incoming.

Collecting on delinquent student loan accounts customer service. AWG on delinquent student loan accounts.

Accounting/General Studies, 1982

Gates-Chili High School - Rochester, NY

ACA Certified

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