Customer Service Representative
Resume:
SHAWN JACKSON
** ***** **** ****, **** Beach, Fl 32962
***************@*****.***
SKILLS
Surgical scheduler
Health insurance & billing
Customer service
Medical terminology
Effective communicator
Time management
Administrative support
Attention to detail
EXPERIENCE
Walmart, Vero Beach, FL
Food Consumable/Fresh Area Associate
July 2016 - Present
− Receive and stock fresh produce, meat, and dairy shelves
− Monitor inventory levels, identify low/out-of-stock items
− Display commodities in an attractive fashion according to company standards
− Maintain proper signage and price tags; rotate items to minimize waste
− Answer customer questions and help customers locate items
− Follow safety protocols; keep work areas tidy; check expiration dates of perishables, and dispose of trash and packaging
− Complete monthly inventory for various areas of store Advanced Physician Services, Hawthorn, NY
Operating Room Scheduler
January 2018-2023
− Contacted and scheduled patients for ambulatory surgical procedures (Colonoscopies and Endoscopies)
− Obtained insurance authorizations, uploaded and submitted paperwork
− Copied, faxed, scanned, and distributed documents and correspondence; sent and received mail and packages
− Assigned in-patient consults to appropriate departments
− Requested labs and radiology results for doctors and physician assistants; maintained medical records
− Reviewed files, records and addressed patient inquiries and requests
− Handled a high volume of phone calls
Boston Children’s Health Physicians
Patient Service Representative
June 2015 – January 2018
− Performed front desk functions for busy pediatric office
− Checked patients in for appointments; scheduled new, follow-up, and referral appointments
− Answered busy phones and ensured timely and effective information to callers with referrals and instructions from nurse/doctor for a callback as needed
− Provided clerical services for office operations as needed; maintained medical records; copied, faxed, and scanned medical documents
Shawn Jackson / ***************@*****.*** / 914-***-****
− Requested and retrieved files, documents, lab, radiology results for doctors and physician’s assistants
− Confirmed patient billing information; requested authorization from insurance companies
− Accepted money payments for visits/procedures
− Reviewed files and records and addressed patient inquires and requests
− Sent and received mail and packages
Children, Women’s & Physicians of Westchester LLP, Westchester, NY Patient Service Representative
April 2013 – June 2015
− Registered new patients and updated patient accounts
− Completed registration quickly and accurately for all patients
− Completed registration quickly and accurately for all patients
− Reviewed, filed, and faxed procedures, lab, radiology, and other reports and documents
− Monitored and distributed all correspondence and faxes to appropriate destinations; sent and received mail/packages
− Assisted all center staff with a variety of clerical duties
− Pulled and prepared charts for visits, patient calls, and for staff requests
− Handled high volume calls daily
− Acquired authorizations from insurance companies
− Addressed patient inquiries and requests
B.M. Kim Tae Kwon Do School, Scarsdale, NY
Program Director/Manager
May 2010 – March 2013
− Handled high volume calls; greeted new parents and children
− Resolved business and customer billing issues
− Reconciled cash and credit card transactions; made nightly bank deposits
− Updated daily activity and monthly revenue reports for payments and activities
− Filed documents; processed new student enrollment; ordered uniforms and equipment Mastec Advance Technologies, Fort Pierce, FL
Satellite Installation & Repair Technician
September 2003 – December 2009
− Effectively communicated with customers to set appointment, and ensure they thoroughly understood how the system worked after installation
− Established satellite system via dish & equipment installation; ran and pulled cable; programmed and calibrated equipment, adhered to codes, regulations, and standards
− Prewired home trailers, repaired equipment, and hung TV’s
− Planned site installations by evacuating location; located line of sight; laid out equipment & wiring plan
− Analyzed and cleared cable troubles in various environmental situations; verified system via testing equipment and connections, and identified and corrected any problems
− Listened to customer’s description of problems; troubleshot, diagnosed, and repaired issues by replacing or upgrading components
− Climbed 40-foot ladders to make proper connections and installations to program receiver boxes
− Responsible for all equipment, materials, and supply in inventory
− Maintained records of all installation, service, and repair documentation References available upon request.
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