Financial Services Front Desk

Carrie *********@*****.*** Valero 832-***-**** Houston, Texas 77039

Summary Superior attention to detail and guest service skills to make customers feel welcome and promote long-term loyalty. Well-organized in managing transactions and records with meticulous accuracy. Good people and problem- solving abilities combined with tenacious approach to maximizing guest satisfaction.

Skills • Transportation information

• Credit and cash payments

• Safety and security procedures

• Conflict management

• Inventory oversight

• Microsoft Office

• Mail and packages

• Reservations (OPERA Systems)

Experience Loan Processor – Stellantis Financial Services (Houston, TX) July 2022 - Present

Reviews contract documents to ensure conformity for Stellantis Financial Services (SFS) policies and ensures they are submitted

accurately. Closely inspects loan package documentation for suspicious or

fraudulent Performs financial documentation. calculations such as income, payoffs, rebates and cancellation quotes, verification of employment, vehicle registration,

driver’s Conducts license, customer residence, interview and to insurance validate information coverage. contained in the

loan Follows documents. up with dealer contacts and Dealer Relationship Managers to

resolve Informs contract manager and/of discrepancies or documentation in contract deficiencies. package or verification of

information Maintain confidentiality and notates when the file. accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Quality Analysis – Reynolds & Reynolds (College Station, TX) February Conduct Identify 2022 procedures regular – May 2022 software and scenarios audits. for the quality control of products and

services. Participates Consult Maintain current working in biweekly literature knowledge meetings to investigate of quality with management. standards. software. Front Desk Agent – Holiday Inn Aggieland (College Station, TX) September Responded 2021 – to February inquiries 2022 and room requests made online, by phone or

email. Warmly greeted incoming guests, issuing room keys, and providing

information Contacted housekeeping regarding policies services and and amenities. maintenance personnel regarding Carrie *********@*****.*** Valero 832-***-**** Houston, Texas 77039

problems Handled payment with guest processing rooms. duties and provided customers with

receipts Worked with and proper managers bills to and develop change. service improvement initiatives. Front Desk Agent - Staybridge Suites Houston Willowbrook (Houston, TX) April 2019 Warmly - September greeted incoming 2019 guests, issuing room keys, and providing

information Responded to regarding inquiries policies and room and requests amenities. made online, by phone or

email. Handled payment processing duties and provided customers with

receipts Monitored Completed and reservations end-proper of-day bills reporting to and track change. incoming and balanced parties registers and special to maintain events. financial accuracy.

Front Desk Agent - Holiday Inn Express & Suites Houston IAH (Houston, TX) November Responded 2017 - to April inquiries 2019 and room requests made online, by phone or

email. Handled payment processing duties and provided customers with

receipts Contacted and housekeeping proper bills and services change. and maintenance personnel regarding

problems Maintained with smooth guest operations rooms. by correctly assigning rooms and

coordinating Initiated cleaning efficient and guest upkeep check-of rooms, ins and informing check-outs. housekeeping when rooms had been vacated.

Customer Service Representative - The Go Solution (Houston, TX) March Asked 2015 - probing October questions 2017 to determine service needs and accurately

input Informed information customers into about electronic billing systems. procedures, processed payments and

provided Evaluated payment customer option account setup information assistance. to assess current issues and

determine Worked Documented with potential conversations managers solutions. to develop with customers service improvement to track requests, initiatives. problems, and solutions.

Education High School Diploma

May 2009 – Heights High School, Houston, TX

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