Customer Service Data Entry

Cristal Garcia-Villanueva

***** ***** ****** *** 2-818-***-****

Tarzana, CA 91356 ***************@****.***

Career Objective

Applying for position of Program Coordinator seeking a challenging environment to use 6 years’ experience successfully providing secretarial and administrative support to the management for stable and efficient work process. Highly skilled and professional customer service representative king a suitable position in your esteemed facility. Where I can utilize my customer service skills, optimal interpersonal skills, exceptional organizational skills, and excellent leadership ability to make a positive impact on the professional team.

Education

Medical Assisting Diploma

Everest College - Reseda, CA December 2011

High School Diploma

Reseda High School, Reseda, CA June 2004

Skills

Great Communicator Cash Handling

Reliable New product information

Willing to learn Customer Service

Goal oriented Data Entry

Goes above and beyond POS System

Service and Support Problem Solving

High Standards Administrative Support

Experience

Administrative Assistant

Tarzana Treatment Center –Tarzana, CA March 2021 – Still Employed

filing, scanning documents, drafting letters, addendums, agreements based on templates, building Excel spreadsheets, calendaring dates, and other general office duties.

Answering a call center calls for multiple facilities

Routing calls to multiple facilities around the San Fernando Valley

Scheduling appointments for the intake process of rehab for the youth

Verification of insurance

Customer Service

Data Entry

Audits and Discharges for Mental Health, Substance Use Disorder, Wrap Around

Monthly Productivity

Youth Empowerment YEP Screeners data Entry

Ordering Office Supplies

Running Fiscal Reports for Wrap Around

Wendy’s – Shift Manager March 2018 – October 2021

Cash Handling

Taking Orders

Customer Service

Inventory

Drive Thru Orders

Serving Food to Customers

Responsible for payroll

Food Prep – Making burgers –

Cleaning machines after store was closed

POS System

CGV Insurance Agency – Owner January 05, 2017 – Still Employed

Canoga Park, CA

100% Customer Service

Taking insurance Payments

Taking Insurance Claims

Providing Insurance Quotes to prospects (Auto and Home Insurance)

Date Entry

Visiting client’s home for inspection

Filing, Scanning Documents, Typing Agreement with Clients

Office Manager - Customer Service

Homeowners Services –Reseda, CA December 2015 – Still Employed

100% Customer Service

Supervised email accounts, websites, networking, computer systems and facsimiles

filing, scanning documents, drafting letters, addendums, agreements based on templates, building Excel spreadsheets, calendaring dates, and other general office duties.

Setting up new email accounts and computers for new agents

Data Entry

Supervised 5 employees

Time management

Trained new employees on new software

Receptionist Clerk I

Tarzana Treatment Center – Tarzana, CA July 2014- May 2015

Filing, scanning documents, drafting letters, addendums, agreements based on templates, building Excel spreadsheets, calendaring dates, and other general office duties.

Call Center for multiple offices in San Fernando Valley and Los Angeles routing calls to facilities

Scheduling appointments for the youth intake

Verify insurance prior to intake appointment

Customer Service

Medical Assistant-Office Manager

Dr. Amit Gupta-AG Pain Management –Simi Valley, CA (Pain Medicine) February 2012 – August 2013

Assisted doctor in office procedures

Took patient vital signs and entering them in the EMR (WRS)

Front Office and Back Office experience, Answering phones, checking patients in and out, scheduling appointments, scheduling procedures, copayments, calling insurance companies to get benefits and authorizations, scanning insurance cards and ID, renewing prescriptions, working with Workers Comp and Personal Injury Cases, Renewing Doctors License, DEA, organizing CME Credits for Doctor, collection urine specimens and getting them ready for pick up, Dispense Medication in office to Patients, collecting payments from insurance companies, data entry, working with Excel, Outlook, Microsoft, multitask, ordering office supplies and medical supplies

Office Manager

Pacific Lending Corporation, Northridge, CA May 2005 - October 2011

Responsible for payroll and commission distribution

Accountable for employee performance reviews, supervised email accounts, websites, networking, computer systems and facsimiles

Provided excellent customer service by answering inquiries with professionalism

Used attention to detail when order supplies, filing and faxing documents

Generated new bank accounts for existing and new clients, Experienced in technical support

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