Customer Service Representative

Heather Jenkins

Columbus OH 432**-***-*** **** ****************@*****.***

CUSTOMER SERVICE AND SALES PROFESSIONAL

Relationship driven professional with over 10 years of experience providing outstanding customer service. Highly skilled at identifying and assessing customer needs, with the ability to foresee and resolve customer issues effectively to ensure satisfaction to build lasting relationships. Ability to provide excellent communication to generate sales leads and close sales.

STRENGTHS

Communication: Proficient in verbal and written communication, with a track record of clear and concise interactions with team members, clients, and vendors. Able to build rapport quickly and convey information effectively.

Technology: Proficiency with Microsoft Word, Excel, PowerPoint, Google Docs, Slides, Sheets, and Forms.

Time Management: Proven track record of juggling multiple tasks and responsibilities while meeting deadlines. Able to adapt to changing priorities and stay focused in a fast-paced environment.

Attention to Detail: Meticulous in reviewing documents, data, and correspondence to ensure accuracy and consistency. Able to spot errors and discrepancies quickly.

Problem-Solving: Resourceful in identifying challenges and finding effective solutions. Able to analyze situations, troubleshoot issues, and make informed decisions.

Organization: Highly organized with the ability to prioritize projects and manage time effectively.

EMPLOYMENT HISTORY

Customer Service

Nationwide Express Services Columbus, OH 9/2017 to Present

Identified the reason for the customer’s call, collect relevant information, and provided solutions.

Documented all customer interactions

Referred to scripts for a variety of customer service techniques.

Used the best practices in customer techniques to develop rapport and build relationships with customers

Met personal and team photos

Attended all company trainings to stay up-to-date skills and knowledge

Resolved multiple escalated customer service issues.

Administrative Assistant

Fresh Thyme Market Columbus, OH 8/2015 to 9/2017

Assisted HR team with the hiring process by successfully screening and testing over 50 applicants resulting in the hiring of 10 qualified candidates.

Trained 3 administrative assistants on customer service and other office procedures, including maintaining files and sending correspondence.

Coordinated meetings, travel arrangements, meeting materials and room set up.

Jenkins, 2

Customer Service Professional

Stanley Steemer Columbus, OH 09/2012– 08/2015

Generated sales leads by assessing customer needs and presenting the best option available to each customer to increase sales.

Handled customer accounts, maintained accurate records, and processed necessary documentation.

Met call quotas and accomplished sales goals while meeting call handling quotas.

Determined charges for services requested, collected deposits or payments, provided billing solutions.

Sales Associate

Victoria’s Secret, Columbus, OH 08/2012 – 08/2015

Developed strong customer relationships and exceeded sales goals.

Learned brand knowledge and used that knowledge, sales technique, and outstanding customer service skills to excel.

Assists with maintenance of back room and salesfloor merchandising

EDUCATION

Ohio University

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