Customer Service Management
Resume:
PRECIOUS NSEH
N E T W O R K O P E R ATING C E N T R E E N G I N E E R
*************@*****.***
S K I L L S
• Communication Skills
• Ability to Work Under Pressure
• Microsoft Office
• Fast Learner
• Customer Service
• Adaptability
• Ability to work in a team
• Critical thinking and problem solving
• Ability to Multitask
• Effective Time Managment
• Team leadership
E DUCATION
B.sc Geophysics,
University of Calabar, Crossriver state
,
Calabar 8
06/2013 - 11/2017
West African senior school certificate
(WASSCE),
Queen Maris College, Lagos state
01/2005 - 06/2011
L I NKS
P ROFILE
• Dynamic professional with dual expertise as a Noc Analyst and Customer service management professional. Possess a strong analytical foundation, conducting research, troubleshooting technical issues, responding to incidents, understanding customer business needs, documenting actions, and reporting remediation statuses to clients making. Experienced in customer relationship through dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. CERTIFICATIONS
• Project management professional Hacelat professionals 2020
• Human resource management Hacelat professionals 2020
• Health safety and environment 123
E X P E R I E NCE H I S TORY
CUSTOMER SERVICE OPERATOR
WEMABANK / 03/2024
• Experienced customer service operator with over 1 years of experience in resolving customer inquiries and concerns promptly and efficiently.
• Proven track record of maintaining high levels of customer satisfaction through excellent communication skills and a strong customer-centric approach.
• Skilled in managing high call volumes while ensuring all queries are addressed accurately and professionally.
• Demonstrated ability to adapt to new systems and processes quickly, resulting in improved efficiency and productivity.
• Adept at working in a fast-paced environment, with the ability to remain calm under pressure and handle challenging situations with tact and diplomacy.
NOC ENGINEER
NATCOM DEVELOPMENT / 03/2023 - 03/2024
• Highly skilled Noc engineer with over 2 years of experience in the field
• Proven track record of effectively managing and troubleshooting complex network issues
• Proficient in deploying and maintaining network infrastructure, ensuring maximum uptime for clients
• Strong knowledge of various networking protocols and technologies such as TCP/IP, DNS, and VLANs
• Dedicated team player with excellent communication skills, able to collaborate with cross-functional teams to achieve common goals HOBBIES
• Reading
• Researching
• Travelling
• Cooking
L ANGUAGES
English
Ibibio
Yoruba
R E F E R E NCES
Pharm Blessing Ekpo from
Sacred heart Hospital Lantoro, Head
of department pharmacy.
Emmanuel chinonso Emmanuel from
Saro Africa International, Supply
chain executive,
Adetola Akinmade from
Natcom development limited, Noc
manager,
FRONT DESK OFFICER
ANNAMARIA HOSPITAL / 05/2022 - 03/2023
• Highly organized and efficient Front Desk Officer with 3+ years of experience in providing exceptional customer service and administrative support.
• Adept at managing multiple tasks simultaneously, including answering phone calls, scheduling appointments, and maintaining records.
• Demonstrated ability to communicate effectively with clients and colleagues from diverse backgrounds, ensuring a positive and welcoming environment.
• Proficient in using various office software such as Microsoft Office Suite, Outlook, and CRMs to streamline processes and improve productivity.
• Proven track record of handling confidential information with utmost discretion while maintaining strict attention to detail. TUTOR(BIOLOGY AND BASIC SCIENCEE
SUNSTARS COLLEGE / 04/2021 - 05/2022
RESEARCH ASSISTANT
MINISTRY OF SCIENCE AND TECHNOLOGY(NYSC) / 05/2019 - 11/2020 P ROJECT
Research project, University of Calabar
09/2016 - 11/2017
Design and construction of a simple restivity meter.
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