Configuration Manager Release Management

Georgette Washington

Configuration Management Professional

Profile

Highly skilled Engineering Change/Release Management professional and Certified Configuration Manager accountable for the overall quality of the hardware, software, and document change control process. Regulates all engineering changes throughout the product development lifecycle so that only the approved and validated changes are incorporated into products, documentation, and related software. Prepares artifacts for gate reviews. Successful team leader for process improvement initiatives. Adept at gathering and documenting requirements and process mapping. Assisting with organizational changes for new Product Lifecycle Management (PLM) system, ISO 9001 Registration, Capability Maturity Model Integration (CMMI), and Request Management System. PLM and Process Champion negotiating and influencing change within global, internal, and cross-functional teams. Tracking and reporting changes and risks to all levels of management. Effectively establishes a network with all levels to achieve business goals and guides staff through transition within Engineering, Quality and Program leadership in DoD, telecom, pharma/biotech, robotics, and power industries. Technical Skills

Competencies: Process Improvement (SEI CMMI), Engineering Change and Release Management, SDLC, Agile Development (Scrum), Six Sigma Overview, Project Coordination Software: ClearCase/ClearQuest, Bugzilla, JIRA, Manage Engine, EMMAII, SharePoint, Visio, Microsoft Office & MS Teams, PRIM, Oracle, MAC_PAC, eMPIR, Salesforce.com, VE-CRM, SAP PLM: Matrix10, ENOVIA, Agile, Windchill

Certifications

Certified International Configuration Manager (CICM) Experience

EnerSys Power Systems 7/2021 – present

Configuration Manager – Converted to FTE 5/25/2023

• Implement and facilitate Change Review Board meetings for new and current projects.

• Create the software/firmware release process and provide training to engineers.

• Oversee the workflow and implementation of Change Requests/Change Notices, Promotion Requests, Deviations, and Problem Reports. Review/approve changes. Train new engineers during onboarding.

• Audit BOM structure integrity in PLM system and integration into downstream systems (ERP/SAP).

• Create and update training materials especially the Change and Release Management process.

• PLM System Admin: working with technical team to ensure Windchill upgrades are tested and working per requirements; establishing new teams in Windchill; ensuring parts are named correctly in the system, submitting upgrade recommendations through Jira.

Made in Durham (Non-profit), Durham, NC 10/2016 – 4/2019 Executive Coordinator (part-time) Community partnership of educators, business, government, nonprofits, youth and young adults aligning their resources and initiatives to create an education-to-career system. *******************@*****.***

919-***-**** phone

www.linkedin.com/in/georgettewashington

Georgette Washington, page 2

Verizon Enterprise Solutions, Cary, NC 2/2016 - 7/2016 Lead Client Success Manager

• Accountable for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through lifecycle support using VE-CRM. Ensures internal & external resources deliver services and maintain their compliance with customer contractual commitments.

• Led customer meetings and created/delivered quarterly Service Reviews as required. Apex Systems (MetLife), Cary, NC 6/2015 - 10/2015

Application Readiness / (Data Center) Migration Change Coordinator Primary point of contact between Application Teams and Data Center Program for Application Readiness activities. Review Instruction Sets for accuracy to ensure data center files can migrate without incident.

• Managed Migration Change Requests including creation, AR review, Pre-Change Review Board, Factory Change Review Board representation and closure.

• Managed Instruction Set rework as a result of implemented migration Change Requests. Toshiba Global Commerce Solutions, Research Triangle Park, NC 8/2014 - 3/2015 Change Analyst-Software/Hardware Release Coordinator Managed all engineering part design changes via Engineering Change Orders (ECOs) in ENOVIA, Agile, and Oracle for Point of Sales (POS) systems for Walmart cash registers and self-check-out systems through full product lifecycle.

• Coordinated and tracked changes to all mechanical/electrical and software parts and escalated issues to Engineering Management. Acted as a quality gate to ensure releases were accurate and complete.

• Participated in Engineering Change Review Board (ECRB).

• Created Cost Sheets for scrap or rework of hardware, tracked approvals and forwarded to Manufacturing.

• Participated in UAT for Agile/Oracle implementation. Also providing training to (global) Manufacturing Engineers. Edited documents for Instructional Designers as needed. iRobot (Maritime Division), Research Triangle Park, NC 3/2011 - 12/2012 Sr. Configuration Manager / Software Release Manager Configuration Management Lead for the Maritime Division for the Seaglider marine robot. Closed out a three-year backlog of change notices, change requests, and BOM updates in six months. Developed a software release procedure for the Maritime Division and made process improvement recommendations for the Configuration Management Database. Conducted the first ever Functional and Physical Configuration audits (FCA/PCA) by pulling a full BOM to make sure the complete structure was accurate (manually verifying part measurements, drawings, and supporting documentation).

• Managed all hardware and software part design changes through Engineering Change Notices and Engineering Change Requests (ECNs & ECRs) in Windchill as first reviewer and approver. Reviewed engineering drawings and documentation for accuracy and returned for re-work when necessary.

• Tracked all software and hardware releases, escalated issues, reported weekly status to management and gave status at tollgate reviews.

• Implemented, facilitated and coordinated Change Control Board (CCB) and Software Release Meetings.

• Revised Configuration/Change Management Plan and Configuration Audit Plan.

• Assisted PLM Administrator and IT in major PLM system upgrade rollout; Gathered requirements from various teams, participated in a feasibility study, communicated changes to team and provided training. Georgette Washington, page 3

Sony Ericsson Mobile Communications, Research Triangle Park, NC 6/2006 - 10/2008 Software Release Coordinator

Adhered to Release Plan to ensure successful/on-time releases for six mobile phone products. Worked with Software PM and met weekly with team to discuss status and issues. Designated Software Process Champion: Defined and mapped processes for the Software Release Management Team (SRM). Received a monetary award for this accomplishment.

• Managed software release and delivery (following the SDLC) for phone projects from development through maintenance cycles (file system, application, customization, merged file system (customization & file system), factory validation files, etc.); used MS Project, SharePoint, Visio, Word, Excel, PowerPoint.

• Subject Matter Expert for software file system merges for factory delivery.

• Designated Product Lifecycle Management (PLM-Matrix10) Champion for Software Team.

• Updated automated scripts in EMMAIII for Operator Acceptance and Maintenance Releases. Configuration Manager 3/2005 - 6/2006

Managed a variety of mobile phone development projects (for AT&T and T-Mobile) in coordination with the Development, Ready to Launch (RTL), and High-Volume Maintenance (HVM) Managers.

• Created all Bill of Materials (BOMs) and managed/controlled changes to mechanical/electrical and software parts from Prototype to Production.

• Maintained part version control and quality in the Product Information Management (PRIM) system.

• Managed and tracked all deviations and waivers.

Alfa Laval, Research Triangle Park, NC 7/2002 - 2/2005 Document Control Administrator

Managed documentation changes to purified water treatment systems for pharma companies (GSK, Wyeth, etc.).

• Prepared engineering documentation for transmittal and tracked deliverables (including proposal prep).

• Managed and assisted in the development of documentation processes and systems. Analysts International Corporation

MIS Help Desk Technician (HEAT), Dept. of Juvenile Justice, Raleigh, NC 5/2001 - 8/2001 Risk and Issues Management Analyst, GlaxoSmithKline, Morrisville, NC 1/2001 - 2/2001

• Revised Risks and Issues and Change Control procedures for project start-up and developed and maintained Risk and Issues Logs. Used MS Word, PowerPoint, and Excel. BELCAN Technical Services, Inc., (Glaxo Wellcome) Raleigh, NC, 5/2000 - 12/2000 Project Coordinator / Risk and Issues Analyst, US SAP Implementation Team

• Developed and maintained Issues and Queries Log. Made determinations on level of risks, monitored response time and response quality. Developed and maintained metrics to track queries and issues.

• Trained 60-member project team on use of Query and Issue Database. Managed change requests for scope, budget, schedule, and product functionality in the Project Office. General Dynamics Government Systems, Research Triangle Park, NC 4/1994 - 4/2000 Configuration / Data Manager (Military hand-held mobile devices) Provided Data Management, Configuration Management, and Release Management of Contract Deliverables

(CDRLs, according to DID) including scheduling and tracking of documentation through the review and delivery process. Exceeded goal of 90% by raising on-time deliverable rate from 87% to 99%.

• Coordinated Engineering Review Board and Configuration Control Board activities: wrote minutes, tracked action items, and used Distributive Defects Tracking System (Clear DDTS) to manage defect tracking.

• Prepared Configuration Management documents (e.g. CM Plan, DM Manual, Configuration Status Accounting Report, and Version Description Document). Georgette Washington, page 4

• Managed change orders and reviewed Bill of Materials for accuracy. Trained engineers on the change process.

• Collaborated with QA Manager in the preparation of internal Physical and Functional Configuration Audits.

• Developed Operating and Work Instructions in order to achieve ISO 9001 registration. Education

Howard University, Washington, D.C.

Training

• Software Development Lifecycle (SDLC)

• Project Management (PMBoK)

• Six Sigma Overview

• CMMI

• Agile Development Overview (Scrum)

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