Sales Manager Customer Service

TIMOTHY O'QUINN

**** ***** ****** ****, ***** Grundy, VA 276-***-**** **.******@*****.*** WWW: https://www.linkedin.com/in/timoquinn6b1993aa

Summary

Experienced Capital Equipment Sales Manager with 18+ years in the drilling industry. Proven expertise in sales management, dealer network development, and high-value deal negotiation. Skilled in budgeting, financial management, and technical training. Strong leadership, communication, and problem-solving abilities, focused on client relationships and customer service.

Skills

Effective Communication Relationship Building Problem-Solving Leadership and Team Management Customer Service Adaptability and Quick Learning Attention to Detail Strategic Thinking Collaboration and Teamwork Time Management Capital Equipment Sales Negotiation and Deal Closure Product and Technical Training Budgeting and Financial Management Dealer Network Development Market Analysis and Territory Management Drilling Equipment Operation (Top Hammer, Down the Hole, Rotary Drills) Trade Show Representation Sales Strategy and Planning Technical Troubleshooting and Diagnostics

Professional Experience

Sales Manager 05/2024 to Current

REICHDRILL, LLC North America, Philipsburg, PA

Oversaw sales reps across North America, managing budgets and financial planning.

Provided comprehensive sales training and technical guidance to sales reps.

Established dealer networks and defined territories to optimize market coverage.

Conducted impactful sales meetings and represented the company at trade shows.

Capital Equipment Sales 01/2021 to 04/2024

SANDVIK Mining and Rock Solutions Smyrna, GA

Managed dealer accounts, ensuring all needs were met and providing support for presentations and training.

Negotiated deals with dealers and prospective clients, closing significant sales.

Delivered product training and technical support, boosting dealer capabilities.

Parts and Service Representative 02/2018 to 01/2021

SANDVIK Mining and Rock Solutions Brier Hill, PA

Maintained strong customer relationships through proactive outreach and cold calling.

Exceeded sales goals each quarter by optimizing parts ordering and stock levels.

Conducted on-site product demos and meetings, securing new sales orders.

Sales Manager 09/2017 to 02/2018

Everdigm Atlanta, GA

Introduced the Everdigm line of drills, parts, and accessories to the US market.

Scheduled and conducted product demos, attending trade shows to showcase offerings.

Driller 01/2016 to 09/2017

Virginia Drilling Vansant, VA

Operated Top Hammer, Down the Hole, and Rotary drills on various surface mine sites.

Executed drilling operations with precision and adherence to safety protocols.

Conducted troubleshooting, maintenance, and diagnostics on drilling equipment.

Maintained accurate drill logs and operational records.

Driller/Foreman 03/2006 to 01/2016

Austin Powder Company Wise, VA

Operated and supervised Rotary Blast Hole, Top Hammer, and Down the Hole Hammer drills.

Led troubleshooting, mechanics, diagnostics, and overall drilling operations.

Oversaw daily drilling activities across multiple mine locations.

Ensured accurate documentation of drilling logs and operational data.

Education and Training

Certificate: Mine Machinery Repair

Southwest Virginia Community College Richlands, VA

Diploma: General Studies

Grundy High School Grundy VA

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