High School Intake Coordinator
Resume:
Terri Willingham
Burleson, Texas 76028
************@*****.***
Objective: Provide excellent service to the clients that we serve. To be a part of a team with the same goals to promote positivity and good teamwork.
Education Experience Mansfield High School
7/1/22 – Present
Intake Coordinator – ABA Academy
Liaison between parents, insurance companies and assessment facilities.
Receive calls regarding services
Assess qualifications i.e. required documentation to receive services, verify eligibility for insurance, submit prior authorizations.
Scheduled assessments with Director, prepare on boarding paperwork.
Constance communication with families, Director and Billing Manager to assure a smooth transition of services.
Point person for family’s questions, complaints and facilitate on-going services.
Building rapport with families and outside agencies
Maintain databases with current client and potential client information
Maintain waiting list. Contact families as available spots for therapy.
3/6/16 – 6/24/22
Compliance and Quality Coordinator • Caregiver, Inc.
Processed all Abuse/Neglect cases for 5 States
Provided notification of all HCS/ICF surveys along with results and Plan of Correction for 5 states
Distributed residential reviews and tracked evidence of
correction for Texas
Compiled quarterly data to submit to the Executive Team
Provided weekly metrics to the Executive Team
Received all employee/guardian/client complaints. Follow-up
to make sure the issue is resolved. For 5 states
Worked with IT to develop a portal for satisfaction survey
Opened several group homes in Georgia
Point person for the company on processes of the Compliance
Department for 5 states
Provided on boarding for all Regional and Area Directors
Developed several tracking documents; handled very confidential information. Communicated with State and Local regulatory agencies on a daily basis. Communicated with guardians and family members addressing their concerns with a positive outcome.
Special project as needed.
11/14/2014-3/6/2016
Q
Benefits Coordinator - Vandergriff Auto Group
Conducted open enrollment for benefits and throughout the year
Processed employee injury paperwork
Reconciled benefit statements Assisted with payroll, new hires and drug tests Assisted with distributing the daily sales report
11/13/2012 - 1/10/2014
Sales Representative - Buckley Oil
Took sales calls
Very satisfied customer base
8/1/2008 - 1/2010
Helping Restore Ability
Billing Director - collected over 1 million dollars back money owed in less than 6 months
Human Resources Director - Oversaw the benefits and
developed a policy and procedure manual
Other positions held:
TCMHMR Job Coach, respite provider for 4 individuals
Volunteers of America- Admin Assistance to Director
TCMHMR - Home Manager of two homes; administrative assistant to Director of the Vocational Workshop
Key Skills Communication
Effective Communicator
Worked well with coworkers to develop and execute tracking maintained positive relationships spreadsheets and create share points to be sent out to facility with staff, clients, personnel and outside agencies
Leadership Skills
I was the main contact, within our Compliance department, as a key person with knowledge of how processes work. Provided training to on-boarding Area and Regional Directors.
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