Customer Service Sales Associate

PAULA TENADU

United States 914-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Reliable, energetic, and resourceful customer service/ sales professional; with over 7 years of experience, resolving customer complaints; and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns, in diverse industries. Expertise in client services; account management, relationship-building; and communication.

Knowledge & Skills Areas

Mastery of Microsoft office (Word and Excel)

Comfortable working in both Microsoft Windows 10 and Mac OS X

Excellent communication skills with a focus on team-building and customer relations

Outstanding organizational multitasking and problem-solving abilities

PROFESSIONAL EXPERIENCE:

Sales Associate

Shoe Dept. Encore, 2/24-Present

Greet customers as they enter the store

Answer customer questions and assist with requests

Execute purchases at the cash register while checking for accuracy

Restock and organize merchandise on the sales floor

Resolve customer complaints and issues in a timely and professional manner

Key Holder

Bath & Body Works, 09/23-04/24

Participates in the hiring process by screening and scheduling interviews for candidates

Coach and reward in the moment to maximized selling potential of associates

Support on boarding and continued training to sales associates

Lead and model the selling and customer experience standards

Assist in meeting payroll targets by ensuring appropriate sales floor coverage, manage call-ins/call-offs

Assist with floor sets, window changes, visual presentations, signage placement, etc

Perform opening and closing routines including execution of bank deposits and receipt of shipment

Closing Manager

Stop & Shop, 02/23-08/23

Perform total store management responsibilities as required

Manage, implement and maintain high standards of food safety and sanitation in all areas of the store to be compliant with federal, state, local and Stop and Shop policy and procedures

Minimize store expenses through efficient use of supplies, proper use and maintenance of equipment and identifying cost cutting opportunities

Ensure the on-going maintenance and organization of the grocery backroom to promote proper product rotation and associate productivity

Maintain the company sign program, merchandise weekly distributions and seasonal product and order shelf stock and sales items

Inventory Receiving Specialist

Mavis Tire Supplies, 03/21-03/23

Manage open orders within the packing slip application

Reach out to locations to manage any orders not being received in a timely manner

Investigate inventory issues and come to resolution once audited

File claims for delivery discrepancies and ensure credit has been received

Manage tires being returned to wholesalers and ensure credit has been received

Retail Sales Representative

Advantage Solutions, 08/18-03/21

Developing and leveraging relationships with key influence and decision makers in assigned stores and markets

Delivering consistent market level contact as per client standards

Effectively gaining front end and main aisle presence of client brands. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship

Analyzing business needs to identify grow opportunities

Develop Sales plans to close sales gaps and deliver results

Assistant Teacher

Country Children’s Center, 6/16-03/18

Responsible to complete daily classroom paperwork, including attendance, health checks, and meal counts

Contributes to anecdotal note keeping on children

Gives input to parent/teacher conferences/attend meetings when requested

Takes active role in curriculum planning meetings

Acts in place of lead teacher when requested to by site director during absences

Follows licensing and accreditation guidelines when planning programs and activities

Provides a balanced curriculum of active and quiet activities

Encourages children to resolve conflicts and model skills that help children to solve their own problems

Follows Center’s philosophy and contributes to Center’s mission

Works in partnership with families

Attends staff meetings, staff development days and all other center events as required by supervisor

Customer Service Representative

Bed Bath & Beyond, 10/14-03/16

Ensuring that customer transactions are processed quickly and accurately

Interact with customers and associates in the store, to ensure that excellent customer service is achieved

Answer customer questions in person and recommend suggestive selling

Consistently meet and exceed customer service standard

Special Services Associate/Phone Center Sales Associate

Home Depot, 05/13-09/14

Ensuring that customer transactions are processed quickly and accurately

Interact with customers and associates in the store, to ensure that excellent customer service is achieved

Answer customer questions via telephone or in person, setting expectations, facilitating will call pick-ups and resolving any issues that arise

Use computer system to check on order status

Inform customers of what will happen throughout the special order process

Keep customers aware of any changes or concerns that may arise on their order

Assist customers with special orders and installed sales

Take orders and make any order corrections in computer, in person or over the phone

Partner with Customer Order Specialist as necessary to ensure that customer requests and issues are resolved

Resolve customer complaints or involve the appropriate manager to ensure customer satisfaction

Answering phone calls quickly, accurately and professionally

Handling multiple incoming calls at one time

Transferring customer inquires to the correct departments

Assisting customer calls on pricing and availability of products

Patient Care Coordinator

Optimal Workforce Solutions, 09/12-09/13

Provides assistance to hospital staff, patients and their families/visitors, providing information and directions

Sets up, maintains, duplicates, tracks, matches and purges, records and files in accordance with established procedures

Review charts and forms for completeness and accuracy and makes necessary changes

Completes and process forms, form letters and other records and charts, in accordance with established procedures

Distributes patient rights booklets, inform patients of same and ensures documentation

Review charts to identify advance directive completion and follow up to ensure timely submission of forms as defined by regulation

Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, email and database software in performing work assignments

Communicates with other hospital divisions

Day Habilitation Program Aide

Hawthorne Foundation, 10/11-10/12

Serving as a contact/liaison for Medicaid Service Coordinators, parents and community agencies on behalf of consumers for intakes

Liaison with contractors and vendors

Assists Day Habilitation Community Program Coordinator with preparation of billing, document retention requirements and processing of weekly payroll

Coordinating and scheduling meetings for semi-annual and annual ISP and Day Habilitation review meetings

Communicates dates of arrival/dismissal of consumers to Day Habilitation Community Program Coordinator via spreadsheet on a weekly basis

Responsible for collection and organization of program orders by program staff, transportation staff, and supervisors

Submits completed purchase orders to Day Habilitation Community Program Coordinator for approval and is liaison with Agency Administration staff

Receives orders upon delivery, verifies contents and distributes to departments and maintains an inventory

Reception duty, including answering and directing telephone calls

Assists the Program Coordinator in ensuring smoother functioning of the Day Habilitation site

Follows established Hawthorne Foundation policies and procedures

Customer Service Supervisor

Lord and Taylor, 10/09-12/11

Provided World-class customer service by taking ownership of the customers

Responded to the needs of customers and follow through until situations are resolved effectively

Assisted Sales Associate with issues or concerns

Assistant Resident Manager

Cerebral Palsy of Westchester, 12/08-12/09

Assisted the Residence Manager with orientation and training of new staff

Assisted the Residence Manager in Monitoring all program data to ensure proper documentation

Monitored time and attendance of direct care staff

Assisted the Residence Manager with the evaluation of staff performance

Participated in clinical, staff, management, team, supervisory and other meetings

and exceed customer service standards

Meet and exceed monthly sales referral goals by using customer interaction to refer, cross-sell, and up-sell products and services

Proactively retain customers; inquire about large transfers, withdrawals, and customer dissatisfaction

Participate in team and telemarketing events and community involvement efforts

Encourage customer flow to automation through education and demonstration

Perform appropriate settlements as needed

Comply with all Federal, State and local laws as well as policies and procedures

Other duties as required

EDUCATION

BA in Economics – University of Massachusetts Boston, Boston, MA

United States 914-***-**** **********@*****.***

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