Customer Service Sales Representative

SAMER GHAMLOUCHE

ADDRESS : **** *******, ***-***, *****, Quebec, Canada

Phone : 514-***-****

Email : **********@*****.***

Experience :

Remote Sales Representative - IOS Solutions (June 2023 – Part-time)

·Proactively engage in cold calling to present and promote Fido and Rogers mobile packages, demonstrating strong negotiation skills and relationship management.

Effectively communicate package details, benefits, and pricing to drive sales and achieve targets

Assistant Manager - JK Resto – Mediterranean Cuisine (2018 – 2020)

Successfully operated a restaurant, ensuring exceptional customer service and positive dining experiences.

Managed daily sales and client interactions, maintaining high standards of service and product quality.

Handled accounting and bookkeeping responsibilities for all transactions.

Led a team of ten employees, ensuring smooth operations and team collaboration.

Magazine Plus – Café and Convenience Store (2010 – 2018)

Oversaw the operation of a retail store, maintaining high standards of service and product quality.

Managed sales and catered to a diverse customer base, ensuring customer satisfaction.

Led daily activities and provided supervision to a team of five employees.

Demonstrated strong organizational skills in coordinating various store functions.

Gift Shop Owner - Sam Souvenirs – Gift Shops at Hotel Travelodge and Best Western Hotel, Montreal downtown (2005 – 2010)

Operated a gift shop, providing exceptional customer service and managing daily sales.

Successfully supervised a team of three employees, ensuring a productive work environment.

Managed inventory and oversaw distribution to other retail stores.

Sales and Programmer - Rimawi Technical Ltd - Import Export (1997 – 2005)

Marketed and sold Cedeq P-120 Macro Touch Pad to industrial and retail stores.

Programmed and customized touch pads to meet client specifications.

Developed strong business relationships with clients, providing exceptional customer service and support.

Education :

McGill University, Certificate in Computer Technology (2022 – 2023)

McGill University, Business courses in Accounting, Management, and Marketing (2015 – 2017)

Herzing Institute, Programmer Analyst Diploma (1995 – 1997)

Skills:

Excellent oral and written communication skills

Strong customer focus, empathy, and active listening abilities

Proficient in computer applications and multitasking

Analytical and problem-solving skills

Detail-oriented with a commitment to accuracy and quality

Team leadership and supervision

Fluent in English and Arabic, intermediate level French

Proactive approach to work

Ability to work well under pressure and multitask

References: Available upon request

Contact this candidate