Case Manager Customer Service
Resume:
Jeffery H. Burton
Gotha, FL ***34
***************@*****.***
Experience Assistant Case Manager 11/23-04/24
Integrity Solutions Group, Orlando, FL
• Responsible for Assisting the Case Manager with guiding Clients through the Timeshare Cancellation Process.
• Customer Service including answering Client questions, directing complaints and explaining how we use the Consumer Dispute Process and how it works.
• Handling phone calls, emails, scheduling welcome calls and follow-ups.
• Working out of CRM database and maintaining Client Correspondence.
• Correcting, Editing and Constructing Dispute letters and Validation of Debit Letters. Petition Circulator 08/21-10/23
Field Works, Orlando, FL
• Responsible for going out into the field at a designated location and collecting petitions regarding specific issues.
• Ensuring that every petition is filled out completely and accurately to maintain validity standards.
• Uploading and saving petitions in mobile device in real time throughout work hours. Employment Security Representative II 03/21-06/21
Florida Department of Economic Opportunity, Orlando, FL
• Adjudication of Unemployment claims, making determinations on claims eligibility.
• Conduct Fact Finding interviews and research with both claimants and their employers and documenting any and all findings.
• Meticulous recording and documenting any relevant information received while maintaining strict confidentiality.
• Navigate Connect Computer system and ensuring all cases are in adherence with Florida State Law.
Office Assistant / Customer Service Rep. 06/17-10/20 RHB Enterprises, INC., Ocoee, FL
• Administrative duties including accurate data entry, order processing, scheduling, document editing, Scanning/faxing and filing.
• Manage calendar, prioritizing tasks, scheduling meetings & creating reports.
• Inbound Customer Service regarding our products, handling inquiries and quality assurance.
Exemptions Research Temp. 02/17-5/17
Orange County Property Appraiser, Orlando, FL
• Doing Case-by-Case Research on Property Exemptions that may Constitute Fraud and opening new cases referred by tips from the public.
• Administrative duties: Scheduling, client correspondence and data entry.
• Handling highly sensitive personal information in a confidential manor and preparing reports so compliance follow-up investigation may be conducted. Field Manager 05/16-11/16
AFL-CIO / Working America, Orlando, FL / St. Louis, Missouri
• Leading team of canvassers to various locations to engage door-to-door surveys, voter outreach & fundraising.
• Training both new as well as experienced Canvassers in St. Louis & Orlando.
• Quality control and ensuring that data collection for team is accurate.
• Uploading & downloading data sets for team on multiple devices.
• Special projects that include long form messaging & information gathering. Education Florida International University
Bachelor of Arts degree in Sociology GPA 3.1 12/07 Bachelor of Arts degree in Philosophy GPA 3.2 08/07 Computer
Skills
• Touch Type 40-45 wpm with 98% accuracy.
• Microsoft Office including Word, Excel, Outlook, Powerpoint and Teams.
• Data entry in ACT, QDS, databases, some SPSS, Lan, Wunderlist & Mini-Van.
• Some experience w/ HTML, Dreamweaver, Google Drive, Pro-Tools & Photoshop. Independent
• Trained tax preparer with Liberty Tax Services 2020
• Ethnographic field research analyzing substance abuse for Dr. Steven Kurtz. 2008
• Published article for FIU “Studentswrite” an essay on music subculture. 2006
• Black Belt Second-Degree Sr. awarded by the International TaeKwonDo Alliance. 2000
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